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September 2024 by GT LLC
Absolutely the worst experience, terrible customer service and follow through. I went into the WSS shop and asked if they could replace unloaded front struts for my Vehicle. He explained that he did not have a spring compressor, but said the Townsend shop did. I replied great, he called Joe and explained the situation and then I talked to Joe and confirmed the time and date, which was the Thursday before Labor Day.
So today, I drive over an hour for the appointment. I state I was there for my 10am service and she asks my name. I say it and she doesn’t have it in the system, didn’t even know it was scheduled. So I give her all the information again and explained I only needed front struts replaced. She asked if I would be staying, I say yes, suddenly the 2 hour job went to a 4 hour job.
I said ok, then 5 minutes later the tech comes out and says that the struts aren’t loaded. I explained his own guy in WSS called him last week explained he didn’t have a spring compressor, and Townsend did. He then says who did you talk to, I said Joe. He said me? I said unless another Joe works here. He then says he wasn’t told that the strut wasn’t loaded, and his Spring compressor machine was broke. I said well I did drive over an hour, and he said his buddy had one but was on a service call. I said if it’s a matter of an hour or two, I can wait around and the lady at the front jumps in and says he was on a service call and it would be 4 hours!!! 4 hours again!!!
She then says we can take your number and call, and let you know. I gave it to her, and never heard back from, 10 hours later unbelievable. Save your time and money, avoid the experience!!!
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August 2024 by Mary Mcintire
Needed to rotate our travel trailer tires, the service was great along with the cost. Had us done and back on the road in record time.
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August 2023 by Jim Nygaard
Townsend Tire (Tom), does a phenomenal service for WSS as well as the surrounding area.
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June 2023 by Gerry Robertson
Nice employees. They fixed my flat trailer tire, no charge!
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December 2022 by Charolette Olson
Townsend Towing rescued us from the ditch and were wonderful to work with. Helpful, friendly, just great people. Thank you!
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August 2022 by BL Gouley
Best customer service, hands down. Thank you!!
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August 2022 by Dondi Flansaas Lish
Great service!!! Amazing people and down to earth!
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February 2022 by Neil Hauff
They have been reel good to me & honest about price for service & product
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February 2022 by David Opatz
That's the right place if you need tires