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October 2023 by Andrey N
Thomas was amazing tech support. Thank you for great help over years.
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August 2023 by Jennifer Schluchter
We don't even use them, but they discounted/cut our access when installing our neighbors WI-FI... And it is highly unlikely it is a coincidence our WI-FI stopped working when they were installing the neighbors. They did send someone to look at it and that is just what they did, looked and said they didn't see an issue. No concern, empathy or acknowledgment they did something wrong. They might have good internet (although other reviews say differently) but the customer service and willing to help resolve the issue is awful.
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November 2022 by ShaniquaMar
I just got off the phone with Ashley in customer service. She was helping us try and get some Internet help and she was absolutely amazing and patient and cheerful. I just want to say it’s the best customer service person I have talked to in the last six months! Thank you for being wonderful!
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May 2022 by Jeff Pedersen (Red Cliffs Photography)
I have been lied to for over 2 months on why my service keeps dropping out. Every time I call they tell me a different story. Today I find out that they just got permission from the Forest service to go up to the tower to make repairs last Wednesday. I can’t believe that they have been lying to us for months about the repairs. Everyone involved should be fired!!!!!!
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May 2022 by Christoph N
The Best and we wouldn't wamt any other.Thank.you Kevin for.your professionalism and leadership.
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June 2021 by Zachary Carter
No fiber.
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June 2021 by Micaela Hoag
Excellent and knowledgeable staff who answered all questions and got internet set up.
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May 2021 by Kyle Austad
Read my full review for my experience with Safelink and their customer experience otherwise just read the Too Long: Didn't Read paragraph.I can't believe the owners response to a valid customers review. Calling me dishonest and misleading. What a hack and a POS owner that can't take feedbackTL:DR - This company has serious customer service issues as well as technical problems that can't be overcome in a day. If you have to deal with them, you ave to otherwise I advise you steer clear when possible.Here has been my experience with Safelink... I Began trying to setup my own account in West Yellowstone at a residence where grizzly had service before. We scheduled a technician to come and install and activate our services (even though all the equipment remained from the previous tenant. The day of the technician couldn't make it, we understand, these things happen. This however, happened 2 more times.Once our technician arrived he spent 2 hours fiddling with our POE box, and radio on our roof, and our router. He came back in and said he was not able to connect our radio to their tower and get service. He told us it was impossible from our house because of all the trees. We explained that the previous tenant had service WITH SAFELINK!! He said the trees must have changed and he couldn't figure it out... really??A week later after calling 3 times we got another technician to come out, he couldn't figure it out either. Long story short he eventually took our radio and POE box and said to try Comcast. HE RECOMMENDED A DIFFERENT ISP!!! SAFELINK's ONLY COMPETITORAnother long story short, we contacted a person in Grizzly up here in West and he told us how to connect to the towers by bouncing and piggybacking the signal off a nearby RV park. We got a tech to come and do this and we had service! For a day....We paid for residential basic which is a 10x10 package. The very next day our service shut off. We had to call again into Safelink to get them to turn it back on. We then got.... DIAL UP SPEEDS for the next 4 months regardless of phone calls. We ONLY got 64 kilobytes a second with direct speedtests on computers, tablets, even a direct speedtest to the router THEY provided.Now for the last part of my review, after paying for 10x10 up and down speeds and all the phone calls we made, nothing changed. That is because the biggest issue at Safelink is the customer service. Regardless of what their CEO will tell you, every call I have ever placed has had me being placed on hold for a minimum of 5 minutes to the longest being 45 minutes. Now their CEO will tell you they have a one call philosophy at Safelink to handle your issue with only one call. Now I have rarely experienced that as well. Most of my calls have had large (2-7 transfers) amount of transfers and even a few times where the customer service rep has given me a number to dial myself and call.Now most of the representatives at Safelink are polite. Most of them are kind and either genuinely try to help you or transfer if they don't know how. I respect that. However the staff is not knowledgeable or trained well enough to handle 90% of the issues I have ever called with.Now I consistently have WiFi drops. Yes Jakob CEO man... WiFI drops. Meaning the WLAN is turned off on your fancy high end Calix router. The Internet and Ethernet connected devices remain connected. SO yes, I know the difference between WiFi, Internet, Ethernet, LAN and WLAN. And that is my final issue with Safelink as a company. Every individual has a right to review their relationship with any company and explain their issues with the company and recommend or not recommend them. After posting a review on Google, their CEO called me using the phone number on file and asked me to explain why I gave 1 star. I explained the situation to this polite gentleman, he however told me Safelink had a 1 call philosophy and my experiences couldn't have happend then proceeded to reply to my review and insult my intelligence. I stand by my review until Safelink changes all th
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May 2021 by Keith Hendrickson
I have been a customer for over a year .We put service in Hibernation every other month or so. Only had one problem and it was resolved that day.Wish my other service was this ?
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June 2020 by Sean Kohl
Worst internet provider I have ever dealt with!! i've been on the phone with technical support almost every day for the last week and they have not been able to fix or give me an explanation of what is the cause of the below issue. Every time I've called I've been told someone will contact me to give me an update. I'm still waiting on a call!I'm currently paying for the Fiber 100/100 package$$$ but I'm averaging around 20/20 Mbps during normal working hours. The best speeds I have seen on the network in the last week have been roughly 70 down / 60 up but that typically happens around 11pm!!I'm normally not one to leave negative comments online but Im over the lack of customer service that Safelink provides. For $20 a month technical support fees there should actually be technical support.
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June 2020 by Will Polansky
Really poor, unreliable connectivity. I was encouraged to upgrade to a higher quality package thinking that would solve the problem but connection is no better. After calling and speaking with a technician yesterday they told me that they 'didn't see any problems' in the West Yellowstone area. Service is very overpriced for its utility.
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June 2020 by Garrett Arnado
Paying for 20up/20down. Instead I get an average of 2down and anywhere between .02/2up. Called numerous times, each time they boost it for a short time (a week at best) and then it goes back to normal. It took 3 days to download a 36GB game without anyone on the internet at all during that time. Insanely high latency and ping. I would highly recommend using anyother ISP. By far and away the worst ISP I have had of anywhere I have lived. I have had them installed fiber in my old place and it worked wonderfully for the first while, some of the best internet I have ever had, to only come back a year later and be slower than it was before I got fiber.Terrible service, the people you talk to are nice, but take a long time to respond often resulting in waiting atleast a few days for a fix. Outages happen decently often. Overall one of the worst providers I have ever seen, but some nice people behind it. Wish them the best, but fix your service and do what you advertise.
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June 2017 by Ross Wilson
Good service in an otherwise difficult location. The customer support here is excellent. I made a trouble call and after a few days they even called back to make sure the service was working as expected. The price is high, but that is because I have a hard to service location, being 7 miles out of West Yellowstone. Better internet service and price than satellite or cell.
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June 2017 by Grant Evje
Worst internet company I have ever had. They charge outrageous prices and the speed they advertise vs. the speed you get is a joke. There are constant problems with the service and the support knows about as much about computers as your average 7 year old. Wish there was another option in West Yellowstone, and I am sure I am not the only one.
