-
March 2024 by Simon Jacques
The service was particularly great at this Shelby hotel. Excellent value. A short walk from the Amtrak Station and Transit Centre. Good clean rooms.
-
January 2024 by Tanya houston
It was exactly what I needed for a quick sleep. Clean… and the staff were super friendly. Hot coffee in the morning. Affordable when I wasn’t looking for a place to hang out and have amenities.
-
January 2024 by Mike Cagle
Kim at the front desk was very accommodating. She lended me her personal phone charger since I forgot mine. Pet friendly and Definitely stay here again when in Shelby!!!
-
January 2024 by Patrick Hawkins
Just what I was looking for. Nothing fancy but clean and in a convenient location.
-
December 2023 by David Bliss
I stay here frequently for work, best staff ever!Rooms: Comfortable, clean, hot showers and a comfortable beds.
-
November 2023 by Leane Volk
Rooms: Very clean.
-
October 2023 by Onti Tobin
The staff was so sweet and attentive. The room was clean and it had cable but the bed wasn't very comfy. The location was definitely sketchy. Plus side is, they're pet friendly.
-
October 2023 by Rohan Patel
The staff was amazing and some of the nicest people I have ever met and the rooms were spotless and one of the cleanest ones I was shocked they truly made you feel like family. They also had a hotel dog and cat who the nicest and cutest animals I have seen at any hotel I would 100% stay here again and would recommend to anyone and their families.
-
September 2023 by Danelle Ulrick
Initially, when we checked, there was no one at the front desk and had to call a number to get someone to come. We got our room key, opened the door - on another couple in the room! Went back and got a second key for another room. Got to the room to find the door wide open. Overall, the room was clean. Just had a burnt or light bulb by the bed. No biggie. Had some overly loud guests in the hall at about 2am. Great location.
-
September 2023 by Linda Biles
Arrived at hotel and there was nobody working the front desk. Left a number to call and it was a mans cell phone and he ask could I wait 5 min. He finally pulled in his vehicle by this time there were 5 other people with reservations and by that time he was freaking out and threw his hands up and a younger nicer young man got me checked in. While I was waiting there sounded to be two separate yapping dogs and I stated I couldn't rest with the dogs barking. Others were saying the same, they did get it controlled. Both me and my spouse have had knee replacements and his just recently, there were just steep steps and no elevator and it was difficult to carry luggage and climb the steps. We checked out the next morning and no one was available and I needed a receipt but was none provided. Website states 24 hr desk service. No one when I arrived and non when leaving. Would not stay again. Thumbs down.
-
September 2023 by Heather Johnson
They will cancel your reservation and then charge your credit card before you even leave the property.After numerous calls and messages, and getting who I booked through to follow up the hotel told me they would refund me as it was their fault. Only to get told three days later the property manager refuses.Avoid booking with them. You will lose money and get stuck with limited options for accommodation.In response to their response - I already sent an email. Numerous times. Of which your team ignored numerous times. I received two phone calls stating I would be refunded. I do not have it in writing since your team does not respond to messages.
-
August 2023 by Gary corrigan
When you arrived at the hotel the first thing I noticed was the beautiful looking comfort-inn on top of the hill. So right away I said sh.., walked into hotel and it smelled of pot. The guy at reception was kind, happy and helpful. We were on the 2nd floor and the carpet was stained and dirty the whole way to our room BUT to our surprise the room was great. Clean, tidy and very comfortable. The shower was fantastic, the water pressure was the best ever. We were the last room beside the stairs to outside which suited us fine as we could get to our car fast without wandering around the hotel. We stayed 3 nights and it did what we needed. I would stay again.
-
August 2023 by Brice Ferguson
Walking Into the lobby, there was a strong smell of weed. Somewhat unprofessional for a business. Check-in was fine, front desk agent was courteous. The room was definitely not fully cleaned before we got there. One of the beds had finger nail clippings and food crumbs in it, both beds had hair in them. It was pretty apparent the sheets were simply pulled up and not changed from the previous guest. The whole hotel has a strong odour of cigarette smoke as well. One of the staff asked me for a cigarette. Walked in the room barefoot after a shower (and drying myself) and the bottoms of my feet turned quite dirty. If this hotel would up there cleanliness game, then I would have no issue staying there again. However, as is, this is not a place I would revisit.
-
August 2023 by Geri Kirkpatrick
Room was very clean and comfortable. Lobby clerk was super friendly and helpful checking in.Would have liked a coffee maker, luggage racks and outlet by sink.Lobby carpet and hallways were stained. Says smoke free but strong smoke smell at room.
-
August 2023 by Kinich Ahau
Front desk was very nice and friendly. They had a cat that loves rubs and cuddles, which is a plus for me.The room was very clean. From the flooring, to the beds and the bathroom. Definitely clean.I travel with a dog, so I was pleasantly surprised that their rooms have wood flooring and not carpet. The flooring was obviously clean.The bad parts are:The walls and ceiling are very thin. I could hear my neighbors talking, and when the guests upstairs walked, my ceiling trembled. It was hard to fall asleep or stay asleep with all the noise.The bed was hard, but expected for the price paid for the night.There are no cameras facing the vehicles. Instead, there are a lot of signs saying they are not responsible for theft or damage to vehicle. Not very reassuring when there are several people (locals?) just hanging outside the hotel, drinking. Now, in my case, nothing happened to my vehicle. But if you want to sleep with a piece of mind, then I would say choose another place.
