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January 2024 by shasta howe
The tellers are always friendly and don't have to wait long to be helped. I'm very happy with the branches here in missoula
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January 2024 by Sandi Stevens
The individual I worked with was very nice, however I was there for at least 2 hours to accomplish my purpose and
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October 2023 by annie h.
Went to open an account, was told there were 3 employees available to help and it should just be a minute. I can see all 3 employees from the waiting room, one left for lunch, one was helping someone else but the 3d guy was free when an old lady comes in walks into his office and says she left her glasses, maybe, at this bank yesterday. He says lets go look for them in the foyer. Really? Then they go into the foyer and talk and talk and talk. The guy who was helping someone else came over to assure me someone would be with me soon and I pointed to the foyer and told him what was going on. I said I couldnt wait much longer, the pair in the foyer continued to talk when I finally left. So I tried to call them today to see if I could get my questions answered and get this message "bankers are not available to take phone calls." Clearwater CC on the other hand actually answered the phone and helped me out.
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October 2023 by Shannon J.
ATMS never accepting deposits. Always charging fees for unknown things. Employees yap yap yap about online services and delay what I'm there for. Useless bank.
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September 2023 by Mervin Beiler
They put a hold on one of my checks I deposited for 9 days, they said Farmers State Bank has it on hold on there end, straight up lie. I told them it's not on Farmers Bank end. In less than a minute it was in my account available. Very weird ?
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August 2023 by Shane Mclaren
I am so happy me and my family removed our money from this bank a long time ago. There customer service has just gotten worse. Went there to cash a check that was from there bank and got a inquisition instead. After showing my state issued drivers license, along with another form of ID and a bank card where i bank, REALLY.JUST SO YOU KNOW,DUE TO YOUR POLICIESMY POLICY IS,I WONT BE TAKING ANOTHER CHECK ISSUED FROM YOUR BANK EVER AGAIN.
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April 2023 by Tony Carpenito
I have been having issues with Wells Fargo for months and talked to countless different bankers on the phone. I went in and talked to Donovan, he was extremely helpful and went above and beyond. He was the only person who was able to solve my banking problems. Thank you!
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April 2023 by Stephanie Bean
Great customer service when opening a new account or needing financial advice. However, I'm not sure what happened to the downtown location...??
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January 2023 by Ashley
Went in as a USAA customer to cash in $100 in pre rolled coins because it said Wells Fargo is an affiliate/USAA supportive bank. Totally not true. They refused to do so without opening an account. They also refused to initiate a money order without having an account. I went in 45 min before close and they wouldn't even open an account with clearly available seated bankers with no customers in the establishment.
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December 2022 by TylerDurden D.
The local Montana citizens working here are my friends and neighbors. Like all human beings in my town, they are wonderful people with career aspirations and families that need to be supported. These employees are blameless they have been conscripted to trying to earn a living wage at this corrupt cesspool of atrocious and dubiously legal procedures. Wells Fargo is not too big to fail. It is too awful to be successful and belongs in the dustbin of history.
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November 2022 by Kelsey Meitzel
Eric was extremely helpful, kind and understanding. I have been banking with Wells Fargo for over 10 years and never had a problem until yesterday night. I called the national customer service number after hours and they were not helpful and didn't offer any solutions. Panicked, the next day I went into a different Wells Fargo location where a very friendly Kelsey tried to help me, but then called Eric for me and directed me to drive to this location to speak with him. I was able to meet with Eric and he was able to help remedy the issue with my account.I hardly ever leave reviews, but I had to this time. Thank you Eric! I might actually be able to sleep tonight. Also, thank you to Kelsey, at the other location, for taking the time to try to help me yourself.
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June 2022 by John Hannan
Friendly staff,, very helpful…
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September 2021 by Sunshine Walker
I am happy with this Wells Fargo bank.
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June 2021 by Gunner Smith
Terrible hours.
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April 2021 by Jessica S.
I've been with Wells Fargo a long time. I have my words with them about every six months or so give or take. Unfortunately I can't leave a review on corporate, otherwise I would so as to not leave this location specifically a bad review. This week has been my deal breaker though. I wrote a post dated check. The company I wrote the check to understood & agreed they wouldn't deposit the check until the day it was dated as I wouldn't have all of the funds available until that date... I even included a late fee because I had to post date it. Well the company I wrote the check to went ahead & deposited the post dated check. Wells Fargo not only allowed them to push it through, but turns out when FINALLY I actually get a answer, Wells Fargo completely supports this practice. Before getting that answer, I explained my problem to a gal and before getting my account info or anything put my on hold, then hung up on me. I call back & get Robin.. that's all she would give me. She didn't understand what a post dated check was, she didn't know what a memo line on a check was. I asked to speak to someone else & she told me no. She then asked me to explain again & I said no, I'd like to talk to someone else. Robin again said no & then asked for my account info to see if she could help. At this point I'm mad at her, I've already been hung up on & I again ask to speak to someone else because she obviously doesn't understand & I don't want to continue with her. Robin again told me no. I then told her I was about to hang up, call right back, get someone else & there was nothing she could do about it. So I did & got Stephanie. Kudos to Stephanie! She knows how to work a phone, she understood common terms referring to checks & she had great customer service skills even though I was shocked to learn that Wells Fargo says as soon as you sign it, it's legal tender. I thank her, inform her I was depositing the cash that day on my way to work to cover the almost $200 I was overdrafted because of this. I deposited the cash only to learn Wells Fargo had then added a $35 overdraft fee. I then spend after work on the phone with them & after finally getting passed off to a supervisor, got the overdraft fee reversed "only because they could see i don't overdraft". They can SEE the check, SEE the date, SEE the memo! If I write a check knowing the funds aren't there, I get fines & jail time... if someone cashes your post dated check early KNOWING the funds aren't there AND Wells Fargo SEES I don't have enough in my account on top of everything else & STILL pushes it through... I STILL GET PUNISHED, NOT THEM!!! Yet if I go to get $20 worth of gas & it'll overdraft me by 10 cents, they'll decline it! If you bring a post dated check into a branch to cash, they'll turn you away until the date the check is written for! Terrible customer service!!! Especially for a long time customer!!! Terrible policies that do NOT protect the people that bank with them!!! I'm done!!!