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February 2024 by Maria Lyle
Melissa helped me look at my bill and call customer service to make sure things were posted right.
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January 2024 by Deron Wade
Was in the store for 30 min. One Employee in store. Never acknowledged me or other customer waiting & only helped existing customer. We both walked out. As someone who is a biz owner, terrible customer support. At least say "Thanks for stopping in. Be with you in a minute." This guy lost 2 customers. Needs to be trained better by management.
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November 2023 by James Stenslie
Chad was a great help setting up my family's new phone plan. He always made sure we understood everything and kept things move as fast as possible.
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November 2023 by Anthony LeCoure
My review was initially a 1 star as I had a previous experience with a sales rep that was less than desirable. I voiced my concerns heavily and was pleasantly surprised when the store manager Chad called me personally and rectified the situation. He didn’t place blame, he didn’t cover up, he simply listened and took care of my needs. That simple 30 minute phone call may have earned you a customer for life. Thanks, Chad.
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November 2023 by Mary St George
Chad was so helpful and very kind to us. He was very helpful and nice to us. Will be going back there to upgrade my phone in the future
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August 2023 by Leeland Miller
I walked in a minute before close and they stayed there for 40 minutes to sign me up for a 5g mobile hotspot. They could have said “no sorry we’re closing, come back tomorrow” but they didn’t, they stayed and helped me.
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July 2023 by Google user
I walked in a minute before close and they stayed there for 40 minutes to sign me up for a 5g mobile hotspot. They could have said “no sorry we’re closing, come back tomorrow” but they didn’t, they stayed and helped me.
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May 2023 by Tricia Mac
A customer for over 25 years. Tmobile service is fantastic. Only one issue recently. The internet tower 5G for areas outside of Missoula doesn't work. Example: Stevensville doesn't have internet service so they suggest a tower you hook up yourself. After 4 days my data was up to 90% used. May as well use the Hotspot on my phone.
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February 2023 by Jake Treece
Best customer service I have ever seen. I was having a ton of trouble with my new Iphone and their whole entire team helped me troubleshoot and get it all figured out. They made a lot of calls and took a lot of time to help me, and I am very appreciative!
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February 2023 by Paul Dodson
All of my experiences with T-Mobile has been pleasant. Great coverage everywhere I go except way back in the mountains, and then only down in the valley areas.
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January 2023 by Geoff Badenoch
I just switched over from the "V" company and was having issues with sending texts. I went into this store and the two tech's (Sara? and Tanner) solved my problem quickly and efficiently. They were helpful and friendly and made me think I made a good switch.
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November 2022 by Blues Guy
EXCELLENT customer service. Knowledgeable and friendly. Highly recommend if this is service you're looking for
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November 2022 by Gregory Maillet
They really do a great job with the personal one on one customer service here at T'Mobile. I came in and discussed a plan and in minutes my phone was setup and I was on my way. I did a bring your own phone plan and they were happy to help. The other "Big Name" cell phone stores in Missoula won't give me the time of day unless I'm signing the next 2 years of financial obligations to them. T-Moblle has a super fast 5G system that actually works. The other 2 Big Name providers say they have a super fast 5G, but it's really an enhanced 4G called 5G and it is slow most of the time. You will not beat T-Mobile's 5G speeds. I have done the tests and I'm here at T-mobile.
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November 2022 by Starr time
very unhappy with the whole experience,sales had no clue Very Unhappy 3 hours plus and our account is not right,on top had to call corporate...still on going what a hassle
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October 2022 by Melinda Shelton
Tanner was a great salesperson very patient with this 62 year old and electronics