-
December 2023 by Robert S.
In early December,I went to the ER after getting a moderate concussion. I had many warning signs that clearly indicate you should receive medical care. Vision problems, confusion, massive swelling, time loss and balance problems. I was checked in quickly, the nurse who brought me back watched me limping off balance, moving slowly and had the audacity to tell me to "hurry up." I would imagine a quality nurse with education would have insisted on getting me a wheelchair. The doctor was polite and efficient. However, overall I felt like I was treated as though my visit was unnecessary and unimportant to their priorities. When I was for coming in to the ER for a serious medical need. The staff neglected to tell me key information about concussion recovery such as not taking aspirin and not drinking alcohol. All of this was in the papers they sent me home with. It's completely inadequate to hand someone paperwork and not go over it with you, even more so if the person's mental capacity is limited. If I could give them negative stars, I would. I am definitely going to consider treatment elsewhere should the need arise.
-
September 2023 by Nancy H.
The health care staff at St. Patrick's are amazing. The accounting department staff are quite helpful. However, if St. Patrick's owes you money, it will be a long time before you get a refund. Amazingly, they "had no record" payment three weeks after the insurance company set it over. I'd say to watch them like a hawk if they owe you money. Otherwise, great hospital, if you have to be there!
-
June 2023 by Karen S.
Excellent hospital and staff. Food was good. The reason for 4 stars is because of the beds. Worst bed in the world. Another night and I would have asked for a sleeper chair. Again, everybody was wonderful
-
May 2023 by Elisabeth V.
St Patrick's Hospital was wonderful to my brother, he stayed in the actual hospital for 1 week and then started at the Cancer Center for treatment 1 week later. You have an unbelievably, kind and helpful front desk team. Those ladies are thoughtful, compassionate and willing to try to help patients solve problems. The nurses in the IV center, just lovely. Brittni with an "I" diligently and sweet, Brittney with a "y" the "Vein Boss." The pharmacist, pharmacist manager thank you for working with us on a very complicated care plan. Ashley & Corrie who run paperweight central, miracles happen because of the work you did. I'm so impressed by the way this hospital functioned. I'm from out of state and came up to Missoula, totally unprepared to hear a terminal diagnosis. Every person we came in contact with was able to look up what had happened at the hospital. Call each other, coordinate a care plan and get my brother medicine and chemo treatment. Umm that's pretty amazing! Thank you from the bottom of my heart!
-
April 2023 by Jennifer R.
Less than satisfactory My son that is on immune system modulators had to go to the ER for bilateral thumb lacerations due to all urgent cares being closed. The lacerations were not terribly deep but due to being over joint lines and bilateral, along with slow healing time ( due to underlying condition) and risk for infection ( due to immune system modulating medications), sutures were warranted. Dr. Kremkau was rushed, placed tissue adhesive over the wounds without even approximating the wound margins and sent him on his way. He falsely documented twice that my son's tetanus shot was up to date and that he reviewed the nurse's notes when the nurse's notes stated he was due for tetanus booster. He never received his tetanus booster. 12 hours after the adhesive was placed, both wounds were open and bleeding. Today, 10 days later, still open and trying to heal. I tried to discuss this with Providence St. Patrick's ER manager but was told the doctor reviewed the chart and " it was too bad they opened up, and tetanus isn't really needed for this kind of wound". Careless medicine, lack of compassion and less than the standard of care. Now I have a $2000 ER bill for wounds that were not taken care of, still open, and no tetanus immunization. Not sure this is standard of care of Emergency Medicine.
-
October 2022 by James B.
I'll consider visiting a hospital again once they drop the mask insanity. Otherwise, telehealth works for my current medical needs.
-
August 2020 by Connie H.
This review pertains to St Patrick's ER. I brought my 75 year old husband there a couple of weeks ago for severe, excruciating abdominal pain. He also has a very serious medical condition. After being triaged in the waiting room, he was told that he would have to wait his turn. He asked if he could please lie down while waiting, even just on the floor in the corner of the waiting room. They adamantly refused to let him lie down (against their "policy") and so, finally, after more than an hour curled up in a chair in absolute misery, he went outside to lie down on the ground. They were fine with that and said they would come get him when they were ready. This is the kind of treatment I'd expect to get in a third world country. I cannot believe it is their idea of continuing to "honor and live by a commitment to compassionate service that the Sisters of Providence began more than 155 years ago" (their words). For heaven's sake, at least let people in severe pain lie down while they are waiting to be seen!
-
March 2020 by Dorothy B.
My elderly brother-in-law was recently hospitalized for a medical procedure. I thought the medical service was great. The nurses & CNAs were very professional. However, dealing with dementia patients is a whole different ballgame. Since his medical issues were resolved, we set up palliative care through Hestia & he has improved dramatically. He was being medicated in order to control him. St Patrick's deals with medical issues, not dementia. The caregivers from Hestia are unsung heroes!
-
July 2019 by Ms. Genevieve K.
I have been admitted to the hospital more than my fair share of times over the years for reason ranging from thyroid surgery to kidney stones to knee surgery, most recently for an emergency appendectomy. Every time I've had such wonderful experiences with every single staff member from the information desk, to radiology, to intake, billing department, nurses, anesthesiology, doctors and surgeons. Every single staff member has been extremely friendly, helpful, competent and genuinely warm. Outside of one isolated incident with an inexperienced nurse who pushed a medication too fast causing me to experience chest wall rigidity, a deadly condition, my stays at St. Pats have been wonderful. Nurses at pre-op even gave my daughter $5 cash to go get tacos across the street when I wasn't able to connect to my banking app to transfer money to her right before I went in for surgery! They are further from me than Community but I will never go anywhere else.
-
April 2019 by Lise F.
On my first ER visit, I was treated but discharged without the appropriate prescriptions, so my husband called back for blood pressure and anti-nausea meds. Dr. Stanley Seagraves flat-out refused and I had to be re-admitted at a huge cost two days later. Thank goodness, Dr. Daniel Gee came to my rescue the second time around. I learned from my follow-up visit with my preferred provider that Seagraves had made discriminatory remarks (basically, he acts as if you're to blame for being sick). They assume you're a druggie if you have middle-age acne, if you're thin, if you insist on care, if you ask about financial help, if you discuss your case with better nursing skills than they have, all in all, for anything they damn well please. I can't imagine what happens to the LGBT crowd! To make a long story short, it's hit-or-miss that you'll even get the most basic care based on the current staff's prejudices. Be very careful and DEMAND CARE if they don't perform. This just cost me over $30,000! Oh, and by the way, CMC's worse.
-
November 2018 by Shellie D.
My mother had been under the care of the Montana Cancer Center at St. Pat's for many years for a blood disorder. Yet, until June 2018, she wasn't diagnosed with a fatal cancer. She was treated with respect, dignity, and kindness by all of the doctors, nurses, and other staff members at St. Pat's. After one of her routine infusion/chemo appointments, her blood tests showed a kidney problem and she was admitted to room 540 on Sept 11, 2018. We had no idea she'd never go home again. After 3 weeks of care in the hospital, she passed away. My sister and I stayed in her hospital room for 3 weeks with her --one cot and one recliner. The nurses and other staff members were very supportive and caring with both our mom and us, especially Michaela, Kelly, and Dana. The social workers, financial guy (Allen), and cleaning lady Terri were all so kind and caring during The Most Difficult Days of my life! The harpist is wonderful and was such a sweet surprise to all of us! I've never heard of a hospital employing a full time harp player as part of the palliative care team to bring peace, both to patients and families who are facing the impending loss of each other. AMAZING!! One of my strongest memories of my sweet mom's stay at St. Pat's. So much so that I replayed a recording of hers at my mom's internment yesterday in Hamilton. Thank you all for caring so lovingly for our beautiful mama. Shellie
-
October 2018 by Brian G.
What an amazing experience at this hospital. Highly recommend. My wife and I had our son at this hospital and the attentiveness, helpfulness, and overall customer service experience we had with the nurses during our two night stay in the baby ward was nothing short of amazing. All the staff who were with us seemed highly experienced, very confident in their jobs and roles. The views of downtown Missoula from our room were excellent and the room itself is completely clean, modern, and high end. Highly recommend! All of our children will be born in this hospital!
-
February 2018 by Clint F.
One can expect to pay 3000$ for a simple cat scan. This is an abdomen and pelvic w/o contrast. This is double the price of Community hospital. And unfortunately nearly 600% higher than the national average. We are being fleeced here in Missoula by a multi billion dollar "non profit" we need fair and transparent pricing when getting service from our health providers. Medical professionals should not be able to hide prices until after procedures are completed. This was not emergency care. It was a simple doctors visit at western Montana clinic. Shame on these people.
-
February 2018 by Mindy S.
I have been to many hospitals for many reasons and I have also worked in many hospitals as a nurse. Three of the very best encounters in health care as a patient happened at St. Pat's. First I had a CT scan: nurse and tech were wonderful. Then I had a mammogram and two ultrasounds. As I was waiting I got a call saying that a specialist doctor could see me that day and could I be there at 1 pm. I said I didn't think so because I had these other tests. I asked the Imaging scheduler if there was any chance of bumping my scans earlier...she said no way. But 5" later the mammogram tech came and got me. I said wait, I'm not scheduled for another 1/2 hour. She said, we're going to get you to the appt. And they did! Wow! Then I just had a recent surgery here. All of the staff were wonderful! From pre-op teaching, pre-op waiting, OR, PACU and post op...everyone was kind, knowledgeable, readily answered questions. You could really tell that the staff worked together well as a team. They were all helping each other out. It was heart warming to be the patient who benefited from such great team work. The anesthesiologist, Dr. Wendy Miller, was the BEST! She listened to my previous issues with anesthesia, told me what she would like to try and I had NO complications. It was wonderful! This was my 1th surgery and the best surgical experience I've ever had! I live 2 1/2 hours away but I will be returning to St. Pat's for an upcoming surgery and future tests. Thanks St. Pat's for providing such quality care for your community and for Montanans willing to travel to you!
-
November 2017 by Miracle N.
There is a medical mafia in Missoula and this is the biggest one. I have lived all over the country. Missoula has the most chronically ill patients I have ever seen. In my opinion the Providence corporation worships money and likely worse. It has become clear to me that the patient is supposed to serve the hospital. I have been told by employees that the patient is supposed to earn the trust of doctors and... office managers and patient advocates excuse abuse ... calling it a doctors' "bad day" or "incompatible personality." I don't know if there is a deliberate effort to cultivate a slow kill of people in Missoula in particular or if it is Montana as a whole. On the coasts and in major cities, people are healthier and have more common sense about health. Patients in Missoula settle for chronic illness like no place else ever, in my opinion. Health is our birth right and it is possible.
