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September 2023 by The Middle Man Talks
This place is great. They gave us a good deal and we’re very informative. Then Justen and Nick came out and had it set up in a flash. Would definitely recommend.
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September 2023 by Ross Jenewein
Great, helpful, and knowledgeable help in-store finding us the right mattress. Called when they said they would to schedule a delivery. Showed up on time for delivery. Justin and Nick were great in delivering. They put on and took off shoe booties as needed when entering/exiting our home. They were conscious of bringing in a king-sized mattress and not banging or bumping into things on the way to the bedroom. They were also able to take my old mattress away. It's not everyday you find a company that is competent, reliable, punctual, and detail oriented. Kuddos to Sleep City for being professional from start to finish.
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September 2023 by Dakota Browning
When shopping for a mattress, we've come here 2 times. Both times we left with a great mattress for an amazing price. The sales rep, Charlie, and the two delivery men, Justen and Mak, were very professional with making sure we were getting the best service. If I ever need a 3rd mattress I'll be sure to go there again!
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August 2023 by Keith Rawlings
I worked with Charlie Hatch on my purchase. Good sense of humor and a great listener. He asked a few questions and had me start comparing mattresses at the low price end. I haven’t purchased a mattress in over 10 years so Charlie taking the time to explain some mattress physics and mechanics helped me make an educated decision. I had already visited three other retailers here in Missoula and had pretty much made up my mind on who I was going to buy from. I’m really glad that I decided to get a fourth bid. Charlie almost paid me to take one of his mattresses ?Also, a big shout out to Justen and Nick. They were very polite and careful as they carried in the mattress and set it up for me.
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August 2023 by kajina vavrusova
Amazing service! Great product ! Great deal! In the store both Morgan and Charlie were very friendly and knowledgeable. Morgan, thank you so much for having super patience with me and giving us great deal so we could get exactly what we wanted. Charlie thank you for adding extras. Delivery was fast and on time , Justin and Nick were friendly and efficient. Overall Sleep City went above and beyond our expectations! I highly recommend Sleep City if you are looking for a new mattress.
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July 2023 by IsaacLoure
Justen and Nick were super friendly fast and professional. Cannot recommend highly enough. They arrived promptly and took out mattresses set the bed, box spring and frame inside 15 minutes. And the salesman we got the mattress from was very knowledgeable and helpful. Best mattress store in zoo town.
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June 2023 by Sassy Cassy CP
I would give them a 0 if I could! They admittedly sent me a defective mattress and are refusing to give me a refund and only an exchange to keep my money.The delivery date was set and they changed my delivery without saying anything. No one had a direct number to anyone that could help me so I had to track down the delivery service contacts to get transferred around and around several times finally to get someone who told me their truck broke down and no one ever contacted me to let me know. It's no problem if a truck broke down, but it is a problem when no one communicates what is going on.I got a call from someone claiming to be their VP who, based on his rude comment to me didn't listen to anything I had said. They are now accusing me of harassing their company because I posted a bad review about my experience with their company. The delivery experience was terrible, the bed is terrible, and while I have no problem with the view of the VP being different than mine, his tone and how he addressed me was straight up rude. Regardless of offering to replace the mattress this customer service experience as a whole was still terrible. I did however get a message from Sleep City saying how long their a VP has been an employee and that they have never received a complaint about him. I didn't realize that working for a company for 17 years meant that you couldn't be rude.Save your money and your time and buy somewhere else!!!!!!
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June 2023 by Diana Sontag
Justin and Nick delivered and removed mattresses today. Very efficient. They were courteous and respectful. Charlie Hutch was our sales person. He was great as well. Knowledgeable and easy to deal with. Thanks Sleep City.
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June 2023 by Shannon Todd
Awesome experience from shopping in-store down to the delivery of my mattress!Morgan helped me get everything I needed at a fair price and was eager to make the process as easy as possible for me.Nick and Justen delivered my mattress right on time, everything was in perfect condition, and they were very friendly to interact with.
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May 2023 by Elizabeth Zielinski
After considering mattresses throughout Missoula we decided to purchase ours at Sleep City. Charlie was very helpful and explained the options to best suit our needs. Nick and Justin moved and set up our new mattresses. They were very careful and mindful of our house as they did the set up.
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May 2023 by Kylie Johnson
These guys are awesome! Everyone is so knowledgeable and nice. Charlie made my experience so painless and easy! Got exactly what I wanted and more! Definitely recommend sleep city to anyone in need of a new mattress!
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May 2023 by K Schubert
Our Sleep City experience was amazing from beginning to end. Morgan our sales associate was very knowledgeable and after purchasing our mattress, he kept us informed of every step from shipping to delivery. Nike and Justin did a great job with delivery and setup. They were very professional, courteous and informative-Thank you Sleep City
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April 2023 by Gena Jones
Love my new mattress. The delivery was a flawless experience and went smoothly as well as taking out the old one. Thanks, Justen and Tyler. I thought I was just looking for a mattress, but ended up buying the same day. I stopped in at Sleep City on a whim and found the perfect mattress for me. Morgan was a great salesman and I walked out with exactly what I wanted and more. Will definitely recommend Sleep City to anyone looking for a new mattress
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April 2023 by Amanda Ferrulli
Great services at the store. Knew what they were talking didn’t try to over sell. Delivery even better Justin and Nick delivery window was 10-12 got here on early side. Came in super polite , clean. Took old bed out put new in . All done just like that couldn’t ask for better service. Thanks sleep city support local business .
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April 2023 by Becca B.
My dad bought a mattress here, and spent $1,500. Now, less than 8 months later, there's a "valley" on one side of the bed. When he went in to see about getting a replacement, Charlie told him that's just the way things were and there was nothing they could do. Frustrating thing is that my dad is NOT a large man, so this is just poor quality!! Seems to me they are taking advantage of an elderly man. So if you want a decent mattress with a company that stands behind their product, my recommendation is to shop elsewhere.