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February 2023 by Carson Paulson
Went in to get a ring sized and nearly left with a new ring for my husband. Fabulous customer service!
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November 2022 by Nathan Green
Great place, beautiful pieces, excellent customer service. Wouldn't go anywhere else.
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September 2022 by Diana T.
Customer service at it's finest!! Even Louie the owners pup is all about customer service. Walking and shopping with girlfriends I went in to have a silver necklace that I wear a lot checked out because it was turning black in the neck area. Rich took my necklace and immediately started to work on it. Long story short...it was dirty, not bad metal like I suspected. He worked on it, polished it, steamed it and polished it again. The girls and I headed over to Montgomery for a birthday celebration beverage, then headed back to R. P. Ellis. Rich, the owner handed me my shiny, clean necklace....and charged me nothing!!! He also cleaned my gold ring and brought it back to a beautiful luster. Amazing customer service!!!! Amazing!!! When you visit Missoula, stop in and give Louie a pet.
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January 2022 by Hans Denton
If you are looking for quality jewelry, or something unique, this is the place to go in Missoula. I went in every Jewelry store in Missoula over a year and consistently RP Ellis had the most beautiful solitaires, rings, and bands. The owner also made it easy to negotiate a price, and even offered $500 more discount than I asked for. I read a lot of reviews about the owner and not answering and I will say, while I was there the phone rang constantly. Had he answered every call, I would have not been able to look at different diamonds or work through my process of buying a ring. If you were the owner would you help someone pick 20k worth of jewelry or answer the phone and listen to people complain that some gift they got isn't up to par?
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December 2021 by Don Cappa
Very pleased with service, friendly
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September 2021 by Jonathan Peterson
I am truly confused. This was the worst experience ever. I would NEVER recommend anyone call this place or go here for service. I live in Great Falls and have been a customer of The World of Time for a long time. I am now in a position to upgrade from a citizen and seiko astron to the renowned ROLEX. I called this place and the other closest dealer in Billings to see if they had anything and to get added to a wait list. The store in Billings, GOLDSMITH GALLERY JEWELERS, gave me such a positive experience I didn't even mind be added to a possible 2 - 5 year waiting list. RP was a completely different and terrible experience. The first rep hung up on me and the second rep didn't seem to really care and I doubt even added me to a waiting list. I wouldn't waiste your time with this place.Thank you ?
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July 2021 by Jim Little
I had a very nice time there. Rich is a top notch gentleman and I enjoyed chatting with him about watches and other things. His big ole dog is great too.
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June 2021 by The Campagna F.
Difficult to get on the phone, but there's still a pandemic going on so I forgive them for that. Once I got them on the phone, the man who answered was very friendly, knowledgeable and honest. He told me that I could send my Rolex directly to Rolex for cleaning because that's what he'd do. Saved me a trip to his store and I get to control the situation without incurring a handling fee. I appreciated his honesty and, for that, I'm giving five stars!
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May 2021 by Scott Zuckman
Awesome people great customer care
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April 2021 by Paul Stanton
He said he was open. Went there and he was closed.
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February 2021 by MrDNK
Fun jewelry store with sweet watches, fancy knives, and a dog that grins. I recommend!
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December 2020 by Allyn D.
Excellent selection, great customer service. For years, always available for good advice even if no sale involved. Thank you for your great service
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October 2020 by Gaylynn Quinn
Did business with this company 2 months ago. Worst customer service I have ever had in my life. Don’t return calls and don’t answer the phone if they see it’s you calling lies about the process of sizing my ring. Took 3 weeks instead of 1 like he said. I would not recommend this business at all!
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October 2020 by Lynn Quinn
I purchased a ring here but live out of state. Rich said he would have it sized and to me within a week. So the week went by with no contact. After that I tried to call multiple times with no answer. When I finally got him to answer the next day he says yes I seen you called? WTH why not answer or at least call back. Then I just got lied to so not an honest company. I did finally get my ring 3 weeks later. I would not recommend this business. They do not conduct business like business people should especially when dealing with the amount of money people spend there. Basic business practices is out here customer service is not their specialty.
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August 2020 by J E
This is one of the worst places to "Try" and do business with. This is the only negative review I have ever taken the time to write but this guy deserves it. Owner is rude and NEVER EVER returns phone calls. Pays more attention to his dog than a paying customer who has over $10K in their pocket. When someone calls the store he looks to see what the number is and then never answers. I have talked to multiple people with the same experience of never getting a call back. This place is a joke!! The other negative reviews must be true. Stay far away. Hopefully this guy gets what he deserves.....0 Customers!! Here is your Business 101 lesson Rich....people deserve a call back!!!
