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June 2024 by Jon Tscheulin
I don't know what happened to Lowe's but their customer care is out the window for sure... I'd highly recommend the orange store over the blue if you care about service at all... Apparently it's a thing allover, my parents live in the south and they will drive 40 minutes to avoid Lowe's if they can I also have a few contractor buddies in other areas and the same... If you're listening Lowe's maybe it's time to start thinking about your customers again and not just the share holders the craftsman brand didn't save k-mart it's not saving Sears but customer service goes a long way in keeping customers, as for me the house I'm building well that last encounter with your rood cashier manager over a ten-to-fifteen dollar hole saw was the last straw so home Depot is getting that $200k.... I'd love to hear you guys started treating customers good again but it's unlikely to be first hand knowledge....
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June 2024 by Thyra Warren
Walked the tool area over five times looking for a pocket jig...I was never asked if I needed help even though there were three workers chatting...oh I am a woman..wonder if that was the issue. ? plus I was in the store over an hour and was not asked once if I needed help. I understand if the store is under staffed but I walked by at least five employees in different areas.
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June 2024 by Pam Bosworth
Found immediately what I was looking for! Very pleased!
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May 2024 by Kim H.
Workers need training in helping customers, not just walking around or sitting at a computer pretending to be busy. Update: 4/26/24 Employee coming from Lawn/ Garden outside area into store, I asked her to scan a jug of weed killer to see if it was the one on sale. She says "sorry I can't do that, I'm allergic to that stuff you'll have to find someone else. Look for a red smock". And started to walk away, I said " you don't have to touch it (she had black gloves on) I'm holding it. Just scan it". She continued to walk away. Seriously. *I do appreciate the woman who helped me get correct jug by getting down on the floor to reach it way in the back of the bottom shelf, and the cashier at the self checkout was a great help with getting the Military discount to work.
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May 2024 by Me
What a joke this place has become!! Nothing goes right absolutely nothing!! Orders don't come in right if you even get it at all. Customer service sucks all around not a good experience. And I am a PRO member that's spent hundreds of thousands there.
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May 2024 by Shelby Flores
The worker in the paint section was not friendly at all. I went in with the intention of getting primer and paint for our kitchen cabinets and he treated me like I had no place to be doing a project like this on my own. I’ve never gone through the process of picking out paint and having it colored, but instead of kindly walking me through the steps, he made me feel stupid. Maybe he was having a rough day, but I felt pretty defeated after our conversation and ended up just leaving. Going to try Home Depot instead.
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May 2024 by Travis “Mr.T” Hubbard
Went in for their limited edition small tool boxes
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May 2024 by Mary Pate
Sam in Windows and Doors is great. Have had a problem for over a year with a door. He has worked with me and the company to resolve it. Hopefully this is the last time. Now they just need door installers. 5 stars to Sam.
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April 2024 by Gaia Butterfly
Lowe's has so many things you never knew you wanted! Gigantic! They likely have what you need. Also, compared to Ace Hardware, they're less expensive for the exact same thing! I just wish more of the 20ish year old employees were nice/friendly or helpful .... instead of being helpful they're talking to eachother, ignoring lost customers. The people at the front are happy, helpful and friendly - but those that are hanging out further in,... not so much! Frustrating shopping.
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April 2024 by Susan Brown
We've used Lowes for a lot of needs over the years. Friendly and helpful staff, and mostly well-organized store. Some aisles not well marked, but can usually find someone to help.
My concern today is with the inaccessibility of the "accessible" bathroom stall. It isn't any wider than any other stall, and only about a foot deeper, so no space to maneuver within the stall. No grab bars. Had to back out of the stall through a narrow door, and backed into an angled wall so I got stuck backing out, unable to turn out of the area.
Would be fairly easy to acquire space from the neighboring stall and add grab bars.
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April 2024 by Shem Ishler
Lowe’s came through with the goods and even brought that stuff out to my vehicle!
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April 2024 by Hadassah Levi Hiel
Rude and Abusive Antisemetic workers
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April 2024 by Séy Séy
We always love Lowe's, it has what we need, although last night we went to grab some tools, went to self checkout and this lady was hovering over us. I understand that theft happens, but this lady was standing right over us watching us as if we were going to steal something. She was standing about a foot away from the cash register that we were at. It made us feel so uncomfortable that we decided we should go to Home Depot instead. We probably won't go back there for a while because she made us feel insanely uncomfortable. If you're not going to have regular cashiers ready, don't send snobby people to hover. That was too much. We spent a few hundred dollars on tools, just to be treat like criminals.
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April 2024 by Mark Speer
Always have what I need
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March 2024 by Doug Lowe
You can find just about everything you need
