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February 2024 by Molly Havi
Employees are friendly and efficient even when they are short staffed.
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January 2024 by Jami Geiser
I stopped to return some items my mother had purchased online. When entering the store it looked like it had been robbed. Lights were flickering, there was no heat, back of the store was dark and it smelled like a moldy urinal. It was terrible. The cashier working at the register was practically doing jumping jacks to stay warm. She was very helpful and pleasant despite the current conditions. I made a lap around the store to check out any clearance items and the more I walked the more disgusted I became. Lights were off, floor was filthy and the smell of stale urine burned my nose. I wouldn't take fabric from there if it was given to me. Not with that smell. The manager and higher ups should be ashamed and should either shut the place down completely or close it and renovate in a hurry. I made a call to the county health department, but there was no answer there. I will never shop at Missoula Joanne's again. It is absolutely disgusting!!!
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January 2024 by Dennis K.
I know there are issues with employee retention, but today is the 3rd consecutive time we went in and stood in line behind over a half dozen people and one checker. Several people just left as the checkout process took so long.
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January 2024 by debra chambers
Love this store has a variety of craft material. Prices aren’t to bad
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December 2023 by Brad
Closed early due to staffing challenges, with no notification to customers. I called to confirm they were open, and their recording said to check their website for current hours. Their website (and Google Maps) said they were open, so I drove down and found they had actually closed early. Would it have been too hard to update the recording on their phone?
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December 2023 by Michaela Williamson
Not open during listed business hours. If it had only happened once I'd just let it go but this isn't the first time. Seems like something needs to happen at a corporate level to ensure better staffing.
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December 2023 by Kenny K.
Extremely frustrating when you get off of work and show up five after five and the store is already closed. Don't even have the option of getting off early so I can show up there. And drive 45 minutes across town through all this traffic just to find out that they're closing early is annoying. So pretty much if you work a full-time job, don't expect to be able to shop there. Because they're gonna be closed. Maybe open a couple hours later so you can stay open a couple hours longer so those that actually work jobs have the ability to come in and do what they need to after work.
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December 2023 by Leona J Stredwick
I called the nearest store to us(2hrsaway) to check on my order to be picked up. They said yes so we came They were closed(Monday Nov.27 ) as they were restocking. They couldn't find my order and told to go back on line and find it. After finally finding it the price was higher than I payed because the new order did not take off for my coupon 25% So said and done I reordered had to pay a higher price then the original price Not only am I furious but myself and many others we incountered will not be shopping at this store. After he told me I could come and pick up my items they were closed because they need to restock. Bah-humbug
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November 2023 by Bex InMT
Ordered items here that were in stock (with plenty of stock listed in the app). My order was canceled with no explanation, nor the offer to change it to a shipping order if I needed. I'm sure the actual location is fine and warrants more stars but it's frustrating to have things canceled without explanation and no offer of other options.
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November 2023 by sabrina bayha
Since covid, they have cleaned and organized to the hilt.??? Things seem very clean, employee's are following safety protocols and everyone seems super sweet and helpful. I'm getting lots of projects done these days and fun art stuff. Some of the shelves look really low right now, but I like seeing fabric in person instead of online. I hope this store stays put. I love it.Update...covid has left it's mark by making people not want to work. Joann's is understaffed and boxes with new merchandise are all over the place. I feel like my cart and I are in an obstacle course. I had to move boxes to be able to reach things on the display walls. Oh well...I still like this store.
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October 2023 by Jenny Lee
They have been understaffed for months. HOWEVER, the issue is they don't update their hours to reflect when they're closing early due to "staff shortages".It's so easy to update your hours on Google.Not only that, they are closed on Sundays and this past weekend for example, they closed on Saturday at noon! How are we supposed to take advantage of your sales or use coupons designated for Saturdays and Sundays?!?!Beyond infuriating.Just update your hours on Google!!!! Figure it out because IT'S NOT THAT DIFFICULT!!
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October 2023 by Mulet DLM
The place is awesome for the eyes and heart of sewing supplies. Due to being understaffed, it closes 12 noon on Saturday.
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October 2023 by Savannah G
Constantly closed due to “short staffing.” I generally like this store, when I’ve actually been able to go. Pay your employees better so you can actually be staffed and open to customers, please.
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September 2023 by Cassidy Martinez
When I worked here, we stayed open full hours even during Fall 2020. The other day my friend went to try to get an ink pad for me to get paw prints of my senior dog before his passing, and they were closed at 3 pm on a Sunday. I don’t know what is happening, or what will happen with holidays coming up, all I know is the amount of profits that are being lost on Sundays, which is the last day is that coupons are active. It’s a shame. I love getting yarn here.
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September 2023 by Carol McCollougj
Twice this week after checking to what your hours were I made a trip onto town only to find that you were closed for the day. Unfortunately, this happens alot with your business.
