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March 2024 by Bryan Alexander
Friendly service very helpful and professional, will definitely be back
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February 2024 by Carlie Frame
Austin was fantastic! He made filing taxes in 2 different states a breeze! Thanks everyone at JH!
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May 2023 by Amina Saeed
The Regional Manager initially helped me file my taxes. I felt she was trying to rush me out, she didn't even go over the paperwork with me to make sure everything was correct and because I assumed (which was my fault) that if I payed someone so much to help me that everything was correct I sent it in. Turns out she didn't listen to what I said and I had to do an amendment and at that time I also found out she didn't even help with my state taxes which she told the new tax preparer (who was very professional and did an amazing job) she didn't know why she didn't. I will not be going back because I feel that if I pay that much money to get help filling my taxes and a Regional Manager is the one who does it then I shouldn't have had so much trouble filling.
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April 2023 by Amanda Reed
Website was pretty intuitive to use. Arrived for an appointment and was immediately helped. Front office administrator was very helpful and patient, and knowledgeable. Office seemed to be run well.Tax preparer was all business yet still friendly and kept it light. He had a lot of experience, but when there was some grey area about taxes on an investment he researched the answer (but quickly). I was out of there in about an hour and left a lot less stressed than when I went in. I’d definitely return.
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April 2023 by Kathryn Rigoni
This was my husband and my first experience here. Tax preparer was friendly but it was a very long appointment (about three hours). We came prepared, they even commented how organized we were, so it was a little surprising it took that long. Most disappointing part was at checkout. They had no break down of the charges and just asked for my card without a total. I asked for the total and it was $747. We should’ve asked for a quote beforehand because we would have gone elsewhere.
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April 2023 by Nate O
I hired John Hendrickson in March of 2023 to do my taxes along with my grandfathers.I gave him trust paperwork, poa paperwork, and him and I made a list of all documents I would need to bring. Which included sales proceed of the house sold, the original purchase price, my IRA about i liquidated, and previous tax year filings. John however did not tell me he needed an EIN for the trust paperwork.I called April 3rd or 4th as a follow up and sent in all documentation April 5th 2023.Today is April 18th and I am told by John he needs an EIN to complete these taxes.I asked why he did not request this documentation in march and he deflected asking why I didn’t have the other documents to him a few days after our meeting in march.I proceeded to fire him and request management to call me back.I spoke to Mindy who refused to be of any help. She defended John asking me how I expected them to do their job without the proper documentation. I tried to explain to Mindy that John failed to inform me of any type of EIN. She could not understand that and was perplexed and then proceeded to tell me I should have been getting the EIN instead of complaining about how bad of a job her subordinates are doing.This company and branch is an example of no integrity and has no accountability, instead of apologizing for the misunderstanding and saying they should have requested an EIN weeks ago, she blamed me for the EIN not being available.I will be copy and pasting this onto the Facebook and every social media attached to this business so people do not waste their time or money going here, just to be disrespected and blamed for them doing a bad job.
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March 2023 by rob D
John was knowledgeable of our situation and completed our Taxs in a very reasonable time.
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March 2023 by Antillian LaChance
Very nice people. Polite and thorough. Been here for the last 4 years and will continue to utilize Jackson Hewitt services.
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March 2023 by Barry Metzker
We were made to feel very at home in their office. The visit was quick even though we had to come back to finish, our fault on that one. We will be coming back next year as well
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March 2023 by Adam Stewart
The group at Jackson Hewitt got me the best outcome for my return, and they did it in a timely fashion.
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March 2023 by Faith Albitre
Very easy! Effortless and friendly service! Thank you.
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February 2023 by New Phone
Mindy Schultz is awesome but John didn't get me the most taxes possible, didn't offer any promotions or any protection, didn't fill out my information correctly, ect Mindy was awesome I feel as if she got me the most she could get but I do feel she could have tried harder to get me more and make sure my information was in correctly but she did help me get it figured out, overall great experience with Mindy I wouldn't recommend John to do your taxes DONT LET JOHN FILE YOUR TAXES ASK FOR MINDY
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February 2023 by Moses Thedon
Great friendly staff, plus they play great music. Fast and efficient very welcoming people who get the job done
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February 2023 by Eric Goddard
John was knowledgeable and punctual. Fee was a bit more than I expected but what hasn’t gone up?
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February 2023 by Daniel Boggess
Yes I had an awesome experience. Fast, easy, and efficient.
