Internet Service Providers in Missoula, MT

“My review was initially a 1 star as I had a previous experience with a sales rep that was less than desirable. I voiced my concerns heavily and was pleasantly surprised when the store manager Chad called me personally and rectified the situation. He didn’t place blame, he didn’t cover up, he simply listened and took care of my needs. That simple 30 minute phone call may have earned you a customer for life. Thanks, Chad.”

“Excellent customer service!!!!! Never have to wait hours to be waited on like I did with Verizon. Service is great plenty of towers in this area and WAY MORE AFFORDABLE!”

“Rick is absolutely Awesome!! Knowledgeable, friendly and professional! He was very accommodating as we are now in a rental and couldn't have equipment mounted to the home. Thanks Rick for going above and beyond for my family! We are LOVING the service!”

“Joey was so helpful and knowledgeable! He helped with unboxing our new tv and setting it up. He installed new Dish equipment and showed us how to work all the remotes / settings. He even helped dismantle the hutch on the tv stand to accommodate our new big screen tv. Couldn’t be happier.”

“My husband and I went in today to switch to Verizon. Vanessa was an absolute rockstar during our visit and helped us get new phones as well as switch over from our old provider. We could not have been happier with the customer service.”

“I'm adding this addendum to the review below, which was partially born of a misunderstanding on how best to contact the team for help (cell phone or text, apparently). Once reached they were responsive, and they found an issue that had our speeds errantly throttled down to the 1mbps mark. That's been remedied, and we're grateful.The overall speed question — like, if you're paying for 80mbps, how much are you * really * getting, on average? — is impossible to know, and you'll have to take it on faith that you're getting what you pay for. No third-party speed test is accurate/reliable, according to the company, and as of now, no custom tool is available for IC customers, though they are considering building one. That would be great, too!So, parting thoughts: These are 100% good guys. They're doing their best at building a business in a region that's growing like gangbusters. And we're thankful for their service, without which life in rural Western Montana would be a real drag — particularly if you rely on the Internet in any meaningful way.I wish I'd connected with them before posting the review below. There was obviously some miscommunication, and I feel bad about that. But I'm leaving it here for posterity because the frustrations expressed were genuine — and rooted in some realities that do inevitably arise when you rely on such a small business for such a vital service.The flip side of that, of course, is that big, faceless, corporate ISP providers are almost always worse!***ORIGINAL REVIEW:We live in an area outside of Missoula where there are really only two options for internet service: satellite, and these guys. We went with these guys because satellite service is almost always terrible no matter where you are, and in any case, this is a small, Montana-based operation, and we wanted to support them.The good news is: they definitely deliver internet that is faster than satellite. The bad news is two-fold:1) Speeds are never anywhere near what you pay for. We work from home and pay through the nose for the highest speed tier, which is supposed to be 80Mbps. It has never, ever gotten anywhere near that. At best we'll see 35-40Mbps. Often less. We’re reasonable people, and understand that 80Mbps is something that depends on conditions being exactly perfect, and that this never happens. But given that, we’d still expect to see some 60s here and there, maybe a 70 now and then. But nope. Never. It feels like a ripoff, but at the same time, you become reluctant to downgrade to, say, a 40Mbps service, for fear that you’ll just end up with 10Mbps service. If you don’t need the highest speeds, our advice is: Don’t pay for it. You’ll never get it and you’ll feel like a chump.2) Being a small, four-man operation, when service goes down, expect a vast black hole of silence — particularly if it’s after 5pm or on a weekend. There will be no one to call, no website to check for system status using your cell phone. No one will contact you. Nothing. You can try to call or text one of the principals, but they’re likely to be fishing or otherwise enjoying their time off, and you’ll simply have to wait for someone to get around to doing something. That might be ok when you’re serving a handful of customers, but these guys need to recognize that they are growing (which is good!) and that growth means greater demands for customer service — including having a person available to respond to outages promptly, including on weekends. The internet isn’t just recreation for many of us. It’s our business and our income, and downtime matters.So that’s the size of it. The service is great when it’s working. But they’re definitely selling false speeds, and when things go dark, you’re out of luck until service is inexplicably restored hours, or even days later.Starlink is coming, and if these guys don't pull it together, Elon Musk is going to eat their lunch, and that would be terrible, because Elon Musk is the worst.”

“I have been super happy with Blackfoot since it brought fiber to my area. I also really appreciate their partnership with Life Line. I've called the tech people a number of times and they have always helped me with whatever problem I was having with my internet. Wouldn't change!”

“Hesitated to even go in... didn't want to spend my afternoon there waiting... well, to my surprise I didn't wait to long & got what I needed at a better price than I thought... well done, guys, will recommend this store to everyone...”

“Always helpful employees that want to work. Jordan was awesome tonight, and stayed late to make sure I was happy with my service. The only Verizon store I will go to when I need something.”

“Verizon Missoula - specifically Brandan - absolutely SUPERB!! I flew from Charleston, SC, time crunch, my phone was a disaster. They gave me an amazing deal, took care of everything beyond measure! Professional, expedient, not only pleased and impressed - grateful and I would hire Brandan in a minute. Just really terrific!”

“I will begin the review by saying I really am especially bad at tec related stuff and needed quite a bit of extra help just in beginning to use my new phone, get the case on it etc, plus taking care of my data transfer and new phones function transition, passcodes etcErica was super patient and obviously really knows the technology and how to be as productive as possible while being really pleasant, obviously a great store experience depends on this type of in person serviceSo, because the in service is so good here my phone is working perfectlyThanks!”

“I had a great experience at this store, Trey and Kasandra were very helpful, and got me what I needed, a new phone, and helped set it up and get me back to my business ! Thanks team!”