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March 2023 by Erica M.
Some of the workers are rude and inconsiderate. I was in 3 times to order a door and no one could help me, or the person that could (Brad) was on break. I've been into this store numerous times, and every time I leave I always ask my self..."Why do I go in there." Oh, it close to my house and that's about it. Also, the comments that are at the bottom of this review are unprofessional and annoying..."You're rolling now-got any more to add." Yes, I'm running, not rolling out of your store and I will add I won't be back." Missoula MT. store
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March 2023 by Melanie M.
Thought I was in Lowes. Every time I go into Lowe's there are two or three employees clustered here and there talking to each other ignoring the customer.The last two times I've been in Home Depot it has been the same. Standing around waiting for them to finish their conversation is a waste of my time. Today there was a man and a woman sitting at a home improvement desk. I thought the woman was a customer. I found the item I was interested in, have a few questions so I'll wait until I can talk to the employee. As the woman starts prattling on about personal family business I really look at her. No she's not a customer she is an employee. I walk up to the counter, am finally acknowledged by the male employee. I'm talking to him asking questions he is answering and the female employee starts telling me it's discontinued. She doesn't even know what I'm talking about but it's discontinued. So thank you Home Depot employees. I'll go across the street where I have No expectations about being helped or ignored.
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July 2022 by Ken F.
Make sure you have a piece of dead tree with a barcode printed on it, otherwise you won't be able to return your purchase "cuz that's the policy "
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July 2022 by Kerri M.
Home Depot truly hates their customers. 4:30 Mon, us & 3 others we're told to leave the plumbing ailes because they are closing it down. What?? 10 customers in line & not a single cashier was open, not even the contractor side. Zero actually workers to take our money. 3 of the 4 self checkouts were working. 1 couple was on theirs for 30min, never left. No cash is taken at the self checkout. What is going on??? I hate this place!!!
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July 2022 by Don I.
I found this store to be very dirty and unsafe with boxes in every aisle. I peeked in the receiving area and saw piles of boxes blocking emergency exit. Also the garden department was a mess and people had little or no knowledge about the products. Rose tried to be helpful . In the customer service area a guy named Keith was rude and also unhelpful. I would say that the competitor across the street was a better choice
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June 2022 by David S.
Covid has killed customer sevice. Home depot is the perfect example of this. Massive shortage of help causes inability to access stocked items, as all the aisles are filled with pallets of unstocked merchandise, very dangerous, inconvenient, and unasthetic. Covid and wokeism also killed consumerism and my wallet is getting fatter, as i shop 90 percent less than precovid.
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May 2022 by Justin R.
Home Depot is the worst company! I used to shop with them all the time and scheduled home repairs. Probably spent $10,000 with them over a 10 year period. Then one time we ordered a relatively inexpensive item delivered that never showed, but Home Depot's third party carrier said it arrived. It didn't. We told Home Depot but they said we had to dispute it through our credit card, so we did. But our credit card would not refund is the $150 or so, because Home Depot insisted to them that the item was delivered. It was not. My attempts to contact senior management were unreturned. A USA Today article on consumer options provided an executive email I tried to bring my case to, with no response. I now shop at Lowes and by now have spent much more than $10,000 with them. Checking out the local Ace as well. One of my life priorities is now to spread the word about how awful Home Depot is! Do not shop here.
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May 2022 by Chris Stieh
Friday 5/6 @ 10:30 am..... No possible way to shop these aisles. I needed electrical fittings.... Not possible.. ever heard of ada access??? How about fire routes?
Never mind not having most items in stock or any employees to help find stuff... This is the reason I won't shop at Home Depot any longer... I'll pay more to go to Ace, they're locally owned and helpful employees
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August 2021 by Bethany Nagel
I have had such incredible service from Russell at The Home Depot paint department. I have been there several times to purchase paint. Being that I am oblivious when it comes to paint, Russell was incredibly helpful in explaining the types of paints. He is also the only associate to make sure my painting projects are linked to my Home Depot account. Thank you Russell!
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May 2021 by Bill Smith
Extremely poor service relative to Bath & Kitchen Design Dept. The Female Associate, Nina, that assisted us was clueless.
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December 2020 by Jason K.
I have come here for years. The staff is mostly good, especially the cashiers. But I'm done coming in here. Their inaction on covid is enough that I will not be back here for life.Any time I see someone without a mask on, I say "Put a mask on." The last 3 consecutive visits here (2 weeks total), I've been in confrontations with anti-mask customers. Today a guy wanted to "take it outside," which he didn't follow-up on. The cashiers have expressed how bad it is to deal with these people. It seems quite clear that management wants nothing to do with enforcing their own policies on their customers. They do not care for your health, their employee's health, or the communities' health.I've been building a second home since March and I will not do any more business with Home Depot for the duration of this project or ever again. We have about $15,000 left on this project and will not spend any of it here. I've spent tens of thousands at your store over the years, but not anymore.I do really appreciate their customer service reps and cashiers. They are great. 95% of customers are too. But the management falls woefully short in not providing any enforcement of their own policies whatsoever.I regret ever doing business with you.
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June 2020 by Dana M.
It's like a nightmare doing anything major with home depot. I chose this store for an entire remodel and in the end am returning everything (thank goodness I didn't open the flooring). Ordered a sink and kitchen counter through the store. They said it was in a nearby town and would be here in 5 days. Would have been happy to go pick up but they wanted to ship due to C19. Five days was fast so I chose the product. It took 22 days. Sinks arrived broken in 168 lb boxes. 24 hours later and 3 hours on the phone, I've learned they will give me a whopping 15% discount to keep the broken stuff, or they would be willing to have it picked up and returned). To ship these to me and back could have cost no less than 1,000.00 as they are extremely heavy but they choose the expensive route rather than giving a decent discount so that I can pick out different counter tops. A month into my project with home depot I got nowhere. In fact it cost me money to do business with this company. Off to lowes to get in stock sinks for the same price. I wont buy anything from this store again. Credit card being cancelled after all returns are credited back.
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June 2018 by Stacy Johnson
I went to Pierce Flooring in Missoula MT for a tile and installation estimate. After dealing with the "typical" sales agent, I decided to go my own route and purchased the tile from Home Depot for 1/2 of the cost for the same tile. They only recommended their own tile installation contractors. I did my research and found a tile contractor through Google for 1/3 of the tile installation cost. Thank you, Home Depot! You saved me allot of money!
