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September 2023 by Leah Clouner
This company is such a scam. If I could give zero stars I would. Refusing to actually tow my vehicle when I called via roadside assistance through my insurance unless we paid an extra $225 on top of the $800+ my insurance allotted. My car sat for over 24 hours after when they said they would be dispatching a tow truck. HORRIBLE customer service.Do not use this company.
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September 2023 by Bryan Boretsky
These guys are a scam…tried to double bill. Said insurance company did not pay and that we would have to pay before dispatch and then get reimbursed. Insurance said they were already settled
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April 2023 by Oliver Grajeda
This place is a scam, steer clear.
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March 2022 by McKay Rasmussen
Sunday night my key was lost and I needed a tow from Idaho to Missoula. I was not at the car as there was no service at the trailhead, they said they could complete the job at 2 am that night. We paid over 800$ with there being a night time charge. They charged my card company immediately, then proceeded to call me and tell me the tow truck was broken down and they could not complete the tow till 11 am the next day. Next day rolls around and they repeatedly called me for confirmation that I still needed the tow as if I didn’t, they then said the tow truck driver was unavailable again and they could not complete the tow once again. They said on record the tow would be completed the morning of Wednesday. Two whole days after calling for a tow. Wednesday morning comes and they call me yet again to inform me that the tow would not be able to be completed and that they can refer me to a sister company that would be a bit pricier then the already egregious price. They strung me along for two whole days just to not complete it. Car has been left there for two days I am praying it hasn’t been broken into or this shady and trifling company hasn’t sold it for scrap. DO NOT USE THIS COMPANY THEY ARE NOT REAL
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March 2022 by Dennis Consorte
DO NOT USE THIS COMPANY!!! I would give this company a 0 if it were possible. My wife and I needed a winch out as we were stuck in snow/ice and called our roadside assistance. We were assigned Brooks Towing. This company did nothing but string us and the insurance company along for 7 hours!!! We finally had to find a different local company who responded within 1 hour and had us out in under 5 minutes. Within the first hour of being stuck Brooks called us and said the driver was on another tow and when he finished he would be on the way to us. They wanted pictures of our truck and where it was stuck which I sent. Then they sent a google map location and asked us to verify our location which we did. About two hours later they called us and said they were having a problem with payment from our insurance company and we would need to have our insurance company call Brooks to straighten it out (that should have been our first clue something was wrong as we are covered in full). This type of shenanigans continued all afternoon. When we finally had enough and called another other local company he already knew our situation, location, and type of truck!!! It appears Brooks was circulating pictures to all local companies to do the job!!! The next day we looked up this companies address and drove to the location as we suspected something was fishy. After arriving at the location listed (Holiday Village Shopping Center) there was no Brooks towing (what a surprise). We also went into each store in the shopping center and spoke with the store owners/managers. Not one single person ever heard of this company!!! When we tried to call the number and ask for their address (we tried to give them the benefit of the doubt) they hung up on us. Be warned... This company is a scam!!!
