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October 2023 by Jason Verbeck
This place is so disappointing since switching ownership. Their website said they had a pair of boots in stock in Missoula. On 10/2 I drove nearly 3 hours to buy them. Only to find out they don’t have anything close to my size. All the people in the store were great. They checked the other locations and couldn’t find any, but told me they had them online. I informed them that I really needed them before I leave on a trip on 10/7. They told me it should be fine.I went ahead and ordered the $420 boots. The order said that it would be delivered by 10/6. Due to it being close I called in and talked to a women and offered to pay express shipping, was told it wasn’t needed.10/6 comes around and I check the shipping to track it. At this time they have still not even delivered it to the facility to ship. When I called in to ask what was going on the guy on the phone told me he could not tell me anything, but he would reach out and hopefully someone would email me at some point, though he could not give me any kind of time frame, to let me know the status but in his words “Obviously, it would not be here before I leave for my trip”Bob Wards is a store my family loves and has spent a great deal of money at. Now that it has been sold. I will never buy another thing from Bob Wards or Al’s Sporting Goods.I understand that people can makes mistakes but the arrogance of the customer service agent who could give me no answers, is what caused me to take the time to write this review.
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September 2023 by Evan Lunde
I've purchased 3 pistols (Glock 19 x2, and an M9 Beretta just today) from Bob Ward's all in new conditions. Insanely competitive/lower prices all around compared to big box stores, also another reason to support local businesses. The gun desk clerks always give me class A customer service and appear to be knowledgeable on the products they are selling.I will most likely be taking my business here when purchasing firearms/ammo in the future.
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September 2023 by Gene Cox
The staff was friendly and helpful. Was greeted with "hellos and Welcomes" when I walked in. The clerk in ammo and guns was helpful and it was a great place to stop.
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August 2023 by Michael Dominguez
Great products and best prices I've seen in 3 states. Top quality items.
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August 2023 by Brittany Sims
Awesome place with so much to choose from and some of the nicest folks we’ve met in Montana!
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July 2023 by Jessica Rodney
Always a great experience..got a stellar deal on some chacos
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July 2023 by Arlyn Landheer
Always great to go into the store that I bought my first down hill ski boots in 1975 and that the same family owns. With friendly sales people and competitive prices it should be around for another 48 years!
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July 2023 by Matthew Swanson
Nice selection and friendly staff. Didn’t have the shoes or the stadium seat we needed this day, but hey, can’t win ’em all.
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June 2023 by Bec Tarplee
This is how Bob Wards permanently lost my business: refused to send me to Scheel's for a service their own store no longer provides, when Scheel's is the only place in town that had what I needed. Bob's recommended customers go to industrial companies in town for paintball canister refilling, but they were all closed on weekends. Those were my only options. I would have had to drive to a bigger city to get the help that I absolutely needed that day. I called the Scheel's across the parking lot on the off chance they refilled paintball canisters and Bob's wouldn't recommend them because of competition. Sure enough, Scheel's helped me in 10 minutes. What happened to helping the customer? Refusing to recommend Scheel's is unacceptable. I am not supporting that attitude against Scheel's that would cost me hours on the road or the lives of my fish (CO2 is used to maintain the aquarium pH). Bob's competition battle with Scheel's was obviously more important than helping a local and that's made me want to never go back.
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April 2023 by Cook Charlie
Why go to Scheels when you can go across the parking lot to Bob Wards. Most locals know what I'm sayin. It's cheaper, better gear, better prices.
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April 2023 by Jack Wiley
Friendly service. Small selection of ski boots as I would expect for the spring, but I would love to go there and get fitted for ski boots next fall when their gear comes in!
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March 2023 by J P.
I walked into Bob Ward's ready to buy fly fishing stuff, boots etc. Already have a VIP discount thing going on, I'm at the Hamilton store all the time where I'm allowed to take my backpack in as I don't wear or use a purse. As soon as I got in I was stopped by a cashier who demanded I leave my backpack in my car because it's their "policy". I said like hell it is, the Hamilton store lets me bring it in - so it's clearly not a corporate policy. Treating customers like criminals is pretty tacky. I left and went to my home store and guess what - they let me bring my backpack.
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March 2023 by Leona McGonigle
Great sale going on throughout store right now on mostly winter stuff! Great selections.
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February 2023 by Sgt Mike
While they maintain a solid inventory, the store always feels disorganized. And the prices are always higher than anyone else.why?Update: I have updated my rating for all the right reasons. Over the last few years, the store has been dramatically improved. Absolutely better organized and worlds easier to navigate. The selection in the store also seems to be improved, and prices also make sense now!
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January 2023 by Dustin Rambur
I just want to thank the local people and services here. I live out of state and called them regarding a hard to find item. They beat all pricing I could find on line and shipped it for less than I could find else where.
