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November 2023 by Sky R.
I recently came into Zumiez this past week in Kalispell and was very displeased with the service. The manager was there, and she had terrible customer service. I overheard her talking down on one of her employees, and I thought it was very unprofessional to do in front of customers. I feel bad for her employees and I would hate to work for her. I will not be coming back.
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October 2023 by Kelsey H
There were 3 employees working, two of them were phenomenal, so kind wanted to help. The third was awful. She refused to do a return on an online purchase (which we had just picked up from another coworker) then implied we were stealing the products (again, we just picked up this online order, tried it on and wanted to return one of the 3 pairs of shoes) she went 0 to 1000 rage/accusations/awful human and we just left. Super disappointing.
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August 2023 by C L
Wonderful store! Mars was very helpful and friendly, was willing to help find what I needed! Highly recommended, thank you for the wonderful service!
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August 2022 by Mike Holien
Hands down the best customer service in the Flathead Valley consistently. No joke. Taking a kid school shopping is a chore. Most places if you can FIND someone to help you, chances are you are unable to find a smile or kind word. Complete opposite at Zumiez in Kalispell. These people are cheerful, helpful and kind. Consistently. Like every time. If you are looking for a fun, modern if not nostalgic place to shop for clothes, skates, or other Zumiez is your place. The second you walk in you are greeted by a sales rep. I’m wondering if they only hire nice people? Lol whatever their recipe for customer service… it works! Thanks to the crew at Zumiez for making my kids feel like a million buck!!
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June 2022 by Firelord Sifu
Stopped in to pick up a longboard and found the staff to be very pleasant and informative. Eden answered all my questions and helped find the perfect board. Store had some pretty cool decks to choose from too!
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May 2022 by Kohl85
10/10 experience great people to help and talk too and they play the best music in there
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April 2022 by Levi Nelson
I forgot there names but that’s besides the point of how great of service they gave to me. There friendly there and quick to help you find what your looking for. Good job ladies ! Looking forward to shopping there again. They helped me walk away with some fresh kicks
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October 2021 by Tillie Butts
Amazing Manager, Maddie, makes it an awesome experience for everyone. She treats this grandmother with the same friendliness and care that she gives my granddaughter and the 20 somethings that this store is geared for. I love her personality and how the employees all seem to enjoy working there. They are so willing to help find sizes and make suggestions. She patiently waited when our shopping actually went later then store hours. Granddaughter says it's the only place in Kalispell with her style of clothing. Have been in several times and always a 5 Star experience!
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October 2021 by Thad Cox
Very overpriced. Annoying employees.
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September 2021 by Tara Holloway
Great customer service. My kids live Zumiez. And we love shopping at the mall
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August 2021 by beth lamkin
Great place and great prices
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May 2021 by Marie Brummer
The employees are super nice, friendly and curtious. Great experience, will definitely shop there again.
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May 2021 by Babybluefromheaven
Had a good first time experience and there staff was so nice.
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April 2021 by Joshua Curtin
Came into store to buy 10 pairs of vanns shoes for my wedding, Hanna helped me and was very helpful!! And very personable!!! And they have a great selection of shoes!!!
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April 2021 by Hannah Gharst
Caters to the skinny tiny youth and tiny skinny men and women.. hoodies and hats not so bad
