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January 2024 by Keone H.
These guys suck. (Talking the credit union as a whole) No one is ever available to take calls, and you will never get a callback from them within a timely manner (have had instances of more than 3 days wait when a particular issue comes up). They keep changing things around without notifying customers, sometimes resulting in extra charges on bills being paid (additional interest fees, because their billing cycle keeps changing). I could seriously go on, but current customers already know the frustration
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December 2023 by Aaron Malchi
Don't think I've ever had this much trouble trying to talk to an actual person. Very bad time of year to not be able to access funds until Tuesday. Day after Christmas!! Mobile deposit this morning only to find out in very small print saying funds not available until the next open business day.
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December 2023 by Bob
Probably the worst bank in Montana. I wish I could give this zero stars. Multiple times now I have my card not work even though there is more than enough money in my account. I have sat on the phone for hours and they cannot give me an answer why. People please do not use this bank unless you enjoy having your hard earned money being managed by a bunch of low life’s who have no idea how to do their jobs.
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November 2023 by Max Solis
Terrible, slow, fees, no more free checks, bunch of crooks just like every other bank
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August 2023 by Ted Lease
consistent inability to contact staff. phone system is constantly screwed up, i.e. you call during normal business hours and it either says they are closed or "leave us a message.". I have left numerous messages - no replies. mobile app is a complete joke. no one knows anything when you can talk to someone, i.e. you ask about smart phone pay - you get sent to another voicemail. again no rely back. been a member since 2019, i have switched banks now.
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June 2023 by Arcadia Robin
Allows fraud and only gives excuses.Settings can randomly get changed in your account that cause your card to be entirely unusable and they won't be able to figure it out for several months.
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March 2023 by Cassius Robinson
FULL STOPNot worth it ?Pros- Polite receptionists ?Cons- Everyone I know is leaving. Friends have had to call the police on this company because they WILL NOT honor their fraud contract. Getting the cops called on them changed their tune immediately. I wonder why (not really). My family constantly gets their IN-STATE WORK checks put on hold for no reason. Same goes for transfering money from between banks with a in state cashiers check from themselves to themselves. Going to close my account soon and so is the rest of my family because of their absolute mess.Also stop giving straight up misinformation, [from a review reply] "require a fingerprint for all non-members cashing checks. Per IRS requirements" Is NOT an IRS requirement. "Banks may use fingerprinting as a security measure and a way to combat fraud." But it is not required. Never have I ever had this happen at any other bank in my life. They take and scan your ID. That is it and that is all. Just be honest and say you require it at this bank. ?You are only full of excuses and no help or real answers judging by the response to every review on here.
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March 2023 by Aleicia N R
No thank you. Couldn't access my account for over 6 months because of some random setting that someone went in and changed for my account card. Wasnt worth it to keep the account after it got fixed.
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February 2023 by Tanessa Currier
If I could give zero stars I would. They allowed someone to empty my account even though I had frozen it, and refuse to do anything about it. I am out my entire savings because this bank allowed fraud and they do not care
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December 2022 by Keith Arnold
Worst credit union I’ve been with! Very unhappy with the service. They don’t even want to help you. Rude when they speak to you! If I didn’t have this loan I would close my account!!
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November 2022 by Walt B
Yikes, some months ago the WCU changed their policy on Trust acct's, was a ridiculous change, days later we closed out all our acct's, substantial $'s, between $50k - $200k Not even a why, or how can we keep your business. I was a customer for over 25 years. Huge shift in customer service, must have been a gradual shift in management to where they feel they are to big to fail? Glad I'm out and would suggest that you shop for the best place for your money
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August 2022 by Kristi Pulley
We just got the shop loan through whitefish credit union and they are terrible. My husband said they haven't updated their protection software in over 12 years. They've sent more than half our mail including my debit, pin# & our checks to our personal address which is undeliverable. We specifically called to order checks so we could be sure they had the right address and stop they sent them to the wrong one. My husbands card and pin # arrived at our mailbox and mine all disappeared after being sent to the wrong address. We might already have to get a stop payment and new card. Totally incompetent. If I didn't have a loan through them already I'd close my account immediately! Expect to spend a min of 10 min on hold every time you call. No doubt because of the complete incompetency of this business. While I’ve dealt with some genuinely good people who work for them I am even more disappointed to hear in their responses that this isn’t the first incompetence complaint of the day by far.
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May 2022 by John Pongrac (mtnwest144)
I've been to all the banks in town. This bank is the only bank that wants you to sign your life away to cash a check on their own customers account. Finger print, Social security number. No one else in town requires that. It's like they don't want to let go of money that's not even theirs..So many good hometown banks in town...Maybe look elsewhere...
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November 2021 by Michelle “Shelby” Handlin
Whitefish CU has incredible customer service! That's why I moved my business accounts here, along with my home loan and personal accounts. Working specifically with folks like, Shawn Schmid and his assistant Ronda Palmer, has been a pleasure. Responsive, honest, hardworking is just the tip of the iceberg. Shawn has been an excellent guide through the mortage process for both personal and real-estate investment loans. I bank with WFCU because of folks like Shawn and Ronda! Thank You!
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October 2021 by Paul Pickard
Besides stealing property from multiple members this credit union is engaged financial fraud and guilty of fraudulent foreclosure
