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October 2023 by Nori Koshiga
I prepaid the rental fee when I booked, and charged the whole amount again after the rental. No explanation at the counter.I filed a claim but their answer was that they did not recognize the prepayment was for payless in spite of the booking confirmation showed payment for payless obviously. This is almost like a fraud.Stay away unless you want to pay double.
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October 2023 by Whitney Morgan
I spoke to Naya over the phone about modifying my reservation and she was so helpful and polite. Also I paid next to nothing for a last minute SUV reservation.
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July 2023 by Gayle Sarah
Cars are poorly maintained. First car has shredded tires. Second one had bad brakes.
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May 2022 by wally8605
I booked a car a month in advance and called a week ahead to verify the car was heald, I was asked if I had a card. Got to the rental place today and was told my card wouldn't work. The guy didn't even try to run it. I wasn't ever told about the credit card being the only way to secure it. I have well over the amount for the rental but was turned away.
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April 2022 by alex georges
Charged 300$ over quote and no receipt and I can’t get a hold of a human to tell me why.
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February 2020 by Paolo B.
I have rented cars from this Payless location for over 2 years The total for 2 day rental contract was $108.06. I returned the car a few hours prior to the expiration of my contract. FULL tank of gas and only 106 miles driven. Two days later, I discovered that they charged my charge card $618.73. It was returned with no damages of any kind. RIP OFF ALERT!
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September 2019 by Marc K
The agreement you sign off doesn't have the right odometer reading. Then you drive away without realizing, all excited about the car. On return, they over-charge for over 2300 miles NOT driven. STAY AWAY.