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August 2023 by Mark K.
Went to Loren's Auto Repair to fix my Toyota's bumper. They said they do that kind of work. They were friendly but unhelpful.
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January 2023 by Sara S.
I called to make an appointment at Loren's to have my front two brake pads changed after having it inspected at Les Schwab (who said my front two brake PADS needs to be changed) and when I arrived to my appointment at Loren's, they told me all four of my brake pads and rotors needed to be changed--which was very unlikely because rotors don't often need to be changed. They simply used my lack of expertise in the field to swindle me into paying $1,000, instead of the price I was told on the phone by their front desk agent which was $650. They also told me they couldn't change JUST my brake pads, it would have to be both the pads and rotors when I arrived for my appointment. This place is a scam.
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January 2023 by Michael F.
Installed defective parts, was not notified. Requested a refund and was informed they would give me six quarts of oil and a filter. Poor customer service and ineffective inventory control.
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October 2022 by M V.
Very happy with the repairs. However, frustrated we can't use Yelp without reminders to post reviews. Loren's was great, but we're not posters, and can't search Yelp without a firewall asking us about Loren's.
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June 2022 by John W.
This place claims to be a full service car and truck shop, yet will not touch anything with a carburetor as Mark told the tow truck driver because it's too old. The tow truck driver recommended a different shop and they were able to get it in and fix the issue.
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May 2022 by Kathleen H.
Absolutely terrible service! I went down to have my windshield wiper repaired as it was not working. I needed to go out of town two days later and needed it repaired quickly. They told me they repaired it (I should have checked when I picked up the vehicle). When I found out it wasn't working was after I had already traveled an hour and a half out of town and hit a rain storm and tried to use it. Needless to say, it didn't work! To make matters even worse, when I called to talk to them about the problem they took no responsibility for it. Do not go here!
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April 2022 by Jonathan Major
Prices are a little high...
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February 2022 by Gina H.
My Lexus GX470 had an ongoing electronic suspension issue. I took it to Toyota multiple times in hopes they could diagnose the issue and repair it. After 3 failed repair attempts at Toyota, I brought it to Loren's Auto Repair. Within a couple hours after I dropped the vehicle off, I received a calm with a diagnosis and estimate. The customer service is outstanding! I dealt with Chad and can't say enough about their customer service and communication. I highly recommend Loren's Auto Repair!
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December 2021 by Pat Z.
Very professional. Easy to make an appointment and work was done timely. Clean waiting room and restrooms.
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February 2021 by K S.
Thank you Mark. Excellent customer service. These guys know their stuff!
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November 2020 by Reid B.
Loren's is a very clean and nice looking shop where they advertise themselves as the "best in kalispell". This may be true, but where they really shine is ripping off people who don't know better for routine services that could be performed elsewhere for much cheaper, or for a better price if they learned to source parts better. Here, the decent and hardworking people of Kalispell, can get handed receipts with no parts breakdowns, no labor breakdowns, and without any communications whatsoever because "they were told a few months ago how much it would cost". And when they ask about why it cost that much the service advisor (Mark!) can tell them "I'm not telling you because it's proprietary". Any mechanic anywhere will tell you exactly what you're paying for and why it costs that much, but not service advisor Mark! Do you enjoy labor rates more expensive than dealerships? And parts markups of 100%? Then Loren's is definitely the shop for you. My parents had a started replaced here where the absolute most expensive option was purchased without their input and installed at a cool $300+ in labor where National average shows $100-$200. But wait! There's more! When you talk to Mark on the phone he will get aggressive with you and tell you to take it up with the manager. Then when you come in to discuss it in person he'll hide in the back like a pathetic little child. Sure likes ripping off the elderly and disabled but hates when he's confronted about it.
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October 2020 by Jimmy J.
Lorens was amazing. I've had terrible experiences the last 5-10 places I've had my car taken to. The mechanics cutting my timing belt to saying I needed parts replaced that didn't. Not this case with Lorens. My car was making a weird noice so they hooked it up on the diagnostics machine and nothing came back other than the serpentine belt wearing which was making the weird noise. Thanks for being honest and not trying to replace things that didn't need to be.
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September 2020 by Boscombe D.
Great work; brutally expensive. They are very professional, though, so whatever you have done here will be done to a first-rate level. They are 100% thorough. They don't just fix it to get you by; they do it all the way. Great shop, and probably worth the money. If it is a minor issue, you may want to take it somewhere else. If it is major, this is probably the place to go. Just be prepared to pay. I would recommend them, however. They're probably the best shop in Kalispell.
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January 2020 by Santi G.
I called to request several inspections de done for my company for the whole year but was rudely hung up before I could even finish. Thought I was dealing with a family owned company based on values but great way to loose a year's worth of business!!
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November 2018 by Michael Gilmore
It's a napa very napa like, I've often wondered why Napa is so much more expensive than other chains when it's pretty much the same stuff just with Napa printed on it, guess it's true it's in the name
