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February 2024 by Wayne Raynes
I enjoy The store they have a variety of goods I got both my grandkids Christmas clothing This last year. And their staff is always helpful with everything that I want
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December 2023 by No Name
This JCPenny store is BEATIFUL!!! Today I stopped in and it is fully stocked, beautifully decorated and GREAT deals on clothing, shoes, jewelry, every department had sales. The staff was super friendly to everyone, it was like going back in time, but all the clothing, etc. is super on point and modern. BIG Respect to JCPenny, top quality and great prices.
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November 2023 by Ronnie Alford
Along with Murdoch's JCPenney is my and my families go to clothing stores! Employees that will help you if asked and always pleasant personalities. Lots of Levi's, styles and sizes!
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October 2023 by Alexandra Charlton
Found lots of good deals, always enjoy stopping here. My only complaint was the cashier was obviously sick and repeatedly coughing without covering his mouth/nose. If you come to work sick but it is irresponsible to interact with customers without a mask. There were several very elderly patrons there that day.
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October 2023 by Leila Lockwood
The employees are so nice and it's always so clean.
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May 2023 by Kelly Hernandez
It’s a good store, sadly they didn’t had a lot of things like they used to do before but I was able to find good deals and save some money. In my case the staff was nice and welcoming.
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May 2023 by Casey Beins
Lots of clearance to go through! I got quite a bit. Plus, I also had a 30% off coupon. Good day for bargains!
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May 2023 by taku Hanson
Nice store, not big but nice quality clothing and jewelry. Nice to have JCPenny here in Kalispell.
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March 2023 by Michael Graham
This is a Good store, more customers should shop here. ! They have high quality jewelry that is affordable and alot of affordable clothes. Stores like this one have been getting shut down because of lack of business. They have financing through jcpenny credit card as well.
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March 2023 by C L
I’ve shopped at the JCPenney in Kalispell for nearly 30 years. Thecustomer service has always been exemplary. I’ve never had a complaintuntil now. There’s a particular cashier whose unfriendly demeanor hastainted my shopping experience. My first encounter with her was about 2years ago. I had a $10 off coupon and when I tried to pay for thebalance with a JCPenney gift card, she abruptly told me I could not useboth. I tried to explain to her that the gift card was like cash, butshe would not budge. I should have insisted on speaking with a managerthen, but when I got home I called and spoke with one who confirmed thatI was correct and that the cashier would be counseled.On numerous more shopping trips when I had the unfortunate luck to bewaited on by her, she did not smile, her body language conveying that Iwas a nuisance. On my most recent transaction when I once again tried touse my $10 off coupon, she again told me it wouldn’t apply to the itemsI had chosen. She then said she would try scanning the coupon to see ifit would work. It did but the items did not come up on sale as I hadassumed. I questioned the price and told her I would run back to thedepartment to verify the sale sign. She looked disgusted and waved meoff.I’ve noticed several negative reviews singling out this particularcashier. Others have mentioned her by name and I’m surprised shecontinues to behave so rudely to the public! My motivation to shop atJCPenney has been severely curtailed because of this cashier. Afterposting this review, I will speak to a manager to convey mydisappointment and hope that corrective measures will be taken to ensurea more pleasant shopping experience for all.
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March 2023 by Madison Ambrose Hall
Employees very helpful and they had a great selection of home items.
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March 2023 by Be K.
I've shopped at the Kalispell JCPenney for nearly 30 years and have always been impressed with the customer service. Lately, however, I've been very disappointed over the rude treatment I've tolerated from one particular cashier.In my first encounter with her, she refused to apply a discount coupon toward an item I paid with a gift card. She stated that I couldn't use both. I called a manager later who confirmed that the cashier was indeed mistaken. Her attitude on subsequent shopping visits has been snarky. I recently endured another unpleasant experience with her when she flat out told me I couldn't use my $10 coupon on the items I wanted to buy. Turns out again she was mistaken. And the items were on sale but she argued with me that they weren't.This cashier needs some serious customer service training or perhaps should be moved to a position where she isn't dealing with the public. I dread seeing her when I shop.
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January 2023 by Julie Ann DeShazer
Great place to shop sale racks. When one takes their time and looks through the racks they can find nice clothing and spend less. Many products are high in price, so havectime to search out the deals, because the clothing is of great quality and worth the effort. The down side is that if you do not have a j c pennies credit card you do not get the deals that members do. Staff are helpful and kind.
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December 2022 by James Henrickson
Its ok, who remodels their store in middle of Holidays and does no open according to store hours 2 sundays before Christmas, very disappointing!
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December 2022 by Jamie Smith
Amola or Camola what ever her name is was so rude not just to us but to her coworker as well.