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February 2024 by Nick Palmer
Enterprise went above and beyond in helping me with what I needed. Strong communication and understanding goes a long way! Their team works well together and as a customer I left not only satisfied but grateful for their help.
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January 2024 by Melissa Dacko
Enterprise rental is great to rent from, highly professional and quick and informative of everything. The people are nice and really helpful.
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January 2024 by Barry Lott
Convenient if you are having a car repaired but otherwise I would pass on this locations. Hours are not great
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November 2023 by El le
Terrific customer service. The rental process was easy and smooth. Great team!!
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October 2023 by dawna sifrit
Everything was great! Loved that there was a shuttle to and from airport and when they didn't havethe car I reserved they upgraded no questions asked! Will 100% use enterprise every time I visit Kalispell!
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October 2023 by Jose Rivas
Had a great experience.Thomas, the Branch Manager helped us during the pickup and drop-off process. He also reccomended great spots to eat nearby and what to watch for if we were going up to Glacier NP. Overall, great experience.FYI upon arrival to this airport - this Enterprise rental service is about a mile away from the airport. I wouldn't reccomend walking there. You'll have to call their number, and they'll send a shuttle van to pick you up. This process took less than 10-minutes.
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September 2023 by Julie Murty
I flew into Kalispell airport and discovered that Enterprise is offsite, so I had to call for a shuttle pickup. I don’t remember seeing that information when I booked the car. When I arrived, there were 5-6 people waiting for vehicles or to be assisted and there was only 1 young man working the check in desk. There was a man, who appeared to be the manager, sitting behind a desk eating sunflower seeds. They were out of my “class” of car, so they put me in a larger vehicle, which I appreciated. The vehicle I received was filthy on the outside-dusty and muddy. The young man working the desk remarked that this car must have been through the park (Glacier Park). I will say the inside of the vehicle was clean. The car ran fine and I did receive texts and emails with contact information if the car had trouble.
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September 2023 by Ward Ponn
Leave your bags and one passenger at the terminal before dropping off or picking up a car if possible. Limited airport shuttle space for lots of non-drivers or bags, particularly when large flights arrive at the airport. Waited about 45 minutes for car to be cleaned and ready for rental hand-off.
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August 2023 by Katherine S.
This car rental place is the best we have EVER experienced! We travel a lot and have been to many. Never have we experienced such kind and professional people. The selection of vehicles was fantastic. I cannot recommend more highly, if there was a 10 star rating I would give it!
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August 2023 by Ajay Subramanya
Although, we didn’t rent from this location we had a tire blow up on us when in glacier national park. We were asked to reach out to this location by Enterprise road side assistance. The manager by the name of Thomas said that we had to wait the whole day for a replacement and asked us to take the car to a tire shop and fix it ourselves. He mentioned that it would take us 15-20 mins and gave us an address to a nearby tire shop. We were at that shop for 4 hours waiting for approval of cost from enterprise and Thomas who sent us there would not answer our calls for the approval. Thomas’s unwillingness to help costed us half a day of our vacation.
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August 2023 by Jeff S.
The shuttle driver stood there, and her daughters making everyone load their own bags on to the shuttle. As a critique, the way they were loaded. Upon arriving at the airport this poor excuse, pulls all the bags from the bottom, dumping the entire shuttle luggage onto the parking lot. When people Sarge complain, he tried to force a physical confrontation by yelling at everyone and saying that they couldn't talk to him like that. All of this is in front of women and children, families. Ridiculously representing enterprise in front of the whole world. Follow my advice. Stick to the high-quality rental agencies at the airport. There is a reason they do not allow this enterprise unit to operate at the airport. I wish I could post less than one star After speaking with enterprise, and their customer service department. I have had zero response. The information that was requested after my first review posted... Is exactly what I have already given enterprise immediately after this occurrence. Now, as everyone can see, enterprise wants me to do more work for them because they are that far out of control when it comes to customer service, and customer satisfaction.
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August 2023 by Richard Boose
I have always used Enterprise rental for both business and pleasure. I’m thinking about making a change.I just did business with Enterprise in Kalispell. The vehicle was about as filthy as a vehicle could be. So much mud packed in the radiator area, I had to wash it out with a hose. I’m sure it would have overheated. Guess they were really busy. Everyone except the five employees that were sitting in the office telling jokes. The inside of the vehicle was pretty clean. The only complaint was the body odor smell. I hope corporate reads my review and contacts me. This is my first bad review. Hope it will make a difference.
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August 2023 by Carissa M
Staff was friendly and helpful. Check in and check out went smoothly and quickly. Nice short shuttle ride to and from the airport- we didn’t have to wait at all for the shuttle either time (big stress relief when traveling.) Andrew and I think Heather (?) were great staff members. Although the lady that checked us in said she never has seen a moose in the park and we saw 5 in our week long trip?. I rented a Toyota Tacoma and I wouldn’t have wanted any other vehicle, especially with the road construction in the park. Note that we reserved a vehicle 09-10 months before our trip and note that they do sell out quickly- along with everything else during peak season. I’d always recommend going directly through Enterprise or this location itself and not a third party site. The rental was very expensive compared to other areas of the country I’ve visited, but that was to be expected with visiting a smaller area in peak season.
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July 2023 by Mudd Shark
Friendly staff, helpful as possibly could be. Gave me 10 measly bucks off because I was a member. Felt like I got gouged, won’t use Enterprise again, cancelled by membership. Go with Avis if you can
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July 2023 by Kyle Beaver
Made a reservation about 10 months in advance only to show up and be told they don't have a car for us to take. Was told they would pay for us to be sent over to budget but budget wouldn't rent us a one way which I had reserved through enterprise. When trying to contact enterprise as we were then stranded they had all gone home for the day at 3 pm.... Luckily they got us in a new car the next day after I emailed them a pretty serious email. Not at all the way I wanted to start a vacation. Yeah they ended up getting us a car but a day late and being stranded a day was not a good vacation starter. Will not use this enterprise again.
