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August 2023 by Clark Manning
Do NOT store you items here. These people are NOT TRUSTWORTHY. I am originally from the Flathead but currently live out of state. I stored my items here for several years. I was set up on auto pay. Unfortunately, my debit card number was changed because of fraud. Because this was such a small expense, I didn’t catch it when switching my auto pays over. Normal businesses just call if you miss a payment. Easy. These people are passive aggressive and opt to send letters/emails rather than treat the people who pay them for their services like real customers. This wouldn’t have been a problem except the emails they sent went to my spam folder, and despite changing my address with them in person years ago, they sent letters to an address I haven’t lived at for years. What’s worse, an employee admitted there was “bounce back”, meaning the letters they sent were returned. Despite knowing the address was wrong, these cold, callous people still couldn’t be bothered to pick up the phone and call me.They made virtually no effort to inform me my account was behind. And I owed a tiny sum of money. As a business owner myself, I understand customers sometimes make mistakes. I would never send my customers to collections before calling them first. These heartless people made the most pathetic effort to contact me and then sold off some off my most cherished items for table scraps. Even after selling off my things like scavengers, they didn’t call. I put my faith in this business. I trusted that if or when push came to shove, they’d do the right thing. This was my biggest mistake. It would have taken nothing to call and inform me I was behind. They simply were too lazy and opted to send letters to the wrong address and use email, the most unreliable form of communication.And when their letters were returned, they still didn’t call. If they had, their fees and fines would have been paid immediately along with the outstanding balance and they would have received an apology.Imagine having a house fire and losing everything that was precious to you. That’s what this felt like. And despite the fact I paid them for years, these folks barely cared. Money. That’s all they care about. To them, you’re just a paycheck and they’ll throw you to the wolves without a second thought. Don’t store your things here. They aren’t trustworthy. They aren’t honest. They won’t do the right thing. They don’t respect or appreciate their customers. And I believe they broke the law. They are required by law to inform by email AND mail. They knowingly sent letters to the wrong address and made no attempt to correct the issue.There are plenty of better places to store your precious things, owned by people of better character. I’ve lost everything because of these wicked people. I was a good customer. I paid them for years. It wasn’t enough. And if my review isn’t warning enough, look at the recent spate of one star reviews they’ve received.If anyone has had similar issues with this business, please contact me. I intend to file complaints with the Better Business Bureau and the MT office of consumer protection, among other actions. I would welcome you aboard should I decide to take action against them.
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August 2023 by Mike M.
Do NOT store you items here. These people are NOT TRUSTWORTHY. I am originally from the Flathead but currently live out of state. I stored my items here for several years. I was set up on auto pay. Unfortunately, my debit card number was changed because of fraud. Because this was such a small expense, I didn't catch it when switching my auto pays over. Normal businesses just call if you miss a payment. Easy. These people are passive aggressive and opt to send letters/emails rather than treat the people who pay them for their services like real customers. This wouldn't have been a problem except the emails they sent went to my spam folder, and despite changing my address with them in person years ago, they sent letters to an address I haven't lived at for years. What's worse, an employee admitted there was "bounce back", meaning the letters they sent were returned. Despite knowing the address was wrong, these cold, callous people still couldn't be bothered to pick up the phone and call me.They made virtually no effort to inform me my account was behind. And I owed a tiny sum of money. As a business owner myself, I understand customers sometimes make mistakes. I would never send my customers to collections before calling them first. These heartless people made the most pathetic effort to contact me and then sold off some off my most cherished items for table scraps. Even after selling off my things like scavengers, they didn't call. I put my faith in this business. I trusted that if or when push came to shove, they'd do the right thing. This was my biggest mistake. It would have taken nothing to call and inform me I was behind. They simply were too lazy and opted to send letters to the wrong address and use email, the most unreliable form of communication.And when their letters were returned, they still didn't call. If they had, their fees and fines would have been paid immediately along with the outstanding balance and they would have received an apology.Imagine having a house fire and losing everything that was precious to you. That's what this felt like. And despite the fact I paid them for years, these folks barely cared. Money. That's all they care about. To them, you're just a paycheck and they'll throw you to the wolves without a second thought. Don't store your things here. They aren't trustworthy. They aren't honest. They won't do the right thing. They don't respect or appreciate their customers. And I believe they broke the law. They are required by law to inform by email AND mail. They knowingly sent letters to the wrong address and made no attempt to correct the issue.There are plenty of better places to store your precious things, owned by people of better character. I've lost everything because of these wicked people. I was a good customer. I paid them for years. It wasn't enough. And if my review isn't warning enough, look at the recent spate of one star reviews they've received.If anyone has had similar issues with this business, please contact me. I intend to file complaints with the Better Business Bureau and the MT office of consumer protection, among other actions. I would welcome you aboard should I decide to take action against them.
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February 2022 by Deanna Shepard
Love this place. The staff is super and always helpful. Great rates
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November 2021 by Rina Baker
I truly have never had a problem the past 10+ years of having a storage unit here. Until they updated their online website/payment system. It is frustrating that I go rounds with the computer and laptop and my cell phone. I have unblocked 'cookies' as they have said and Still, I cannot get logged in. This month was the Worst experience yet. And yes I could have called but for them to insist I need to fix things on my end. So ridiculous.
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June 2021 by Rina Baker-Castro
I truly have never had a problem the past 10+ years of having a storage unit here. Until they updated their online website/payment system. It is frustrating that I go rounds with the computer and laptop and my cell phone. I have unblocked 'cookies' as they have said and Still, I cannot get logged in. This month was the Worst experience yet. And yes I could have called but for them to insist I need to fix things on my end. So ridiculous.
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February 2021 by Breann Fry
I will say they have a secured place but one thing that really upsets me is they will pro-rate move ins but not move outs. I am almost moved out only need one more day, this is the 2nd day of a new month an they will not pro-rate me. So now I am stuck with paying the full $90 bucks when I am basically moved out. That is the one thing why I will not be coming back. It’s really sad they will not do a prorate for me when it’s the 2nd day of the month
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November 2020 by Jody Reddig
Super customer service. This place is a secure property! They have a gated property that needs a code for entry.
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September 2020 by Janya K Comer
Very friendly staff and well secured!
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July 2020 by Theresa Hamilton
Always great service
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November 2019 by Tracie Sterrenberg
I have been renting at Batavia for a long time. After being offered a bigger unit for a fair price they soon raised the rent. So I am moving back to a smaller unit. When I could not get it moved in 1 day after paying them $180.00. They want to charge me for both for a full month with no pro rate. So that's another 100. I feel that is not good business. I was in the smaller unit for 3 years I had no intention of moving to the bigger unit. I feel they took advantage of me. Now they are charging me double just to move back to my smaller unit. Not to mention I ha d to pay for a truck to move it.
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October 2019 by Professional Service Providers,Inc
Do not go here. They will not call you back when you have a question. They will not honor their pro-rate agreement. They will not give you a statement. And honestly their facilities have gone way down hill. They are incredibly rude when you actually get someone on the phone. Save time and money and rent in town. Definitely do not use a direct payment with them unless you would like to continue to pay after you vacate the storage unit with more than 2 weeks notice.
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September 2018 by Keith Shepard
They are rude. Not willing to even listen to circumstances. Very high priced for the size u get also. Much lower price in town. Nicer too.
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January 2018 by Mindy Billsborough
Awesome staff with clean and secure units!
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July 2017 by Maria Leyva
The people who work here are thoughtful and do their best to help.
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April 2017 by Susie Keller
These guys are the best! Not only are they gated and camera-ed, they obviously keep a watchful eye on things, I didn't put my lock on right once and they put one of their own on til I could get out there and fix mine. Just awesome!
