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February 2024 by Heather Juntunen
This took place on Montana Avenue in Helena Montana. We were texted that we were needed in the store in 10 minutes. When checked in the women with yellow glasses said we had 5 minutes. We went in she said they did not text us. There was an appointment that came in while we were waiting. Nobody said, "hey we will be with you in a bit We have a person with an appointment in front of you. The other associate finished with customers and said he was going on break. Yellow glasses lady said "yes you should". Again, this is fine, but I feel we should have been talk to before he left. People kept coming in and we were pushed back without communication.
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February 2024 by Kgoodman
All of the employees were incredibly helpful and friendly. It was a very quick process as well. Would definitely go back for any more phone needs.
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November 2023 by Bryttani Burton
Rude and didn’t care to help my situation at all
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November 2023 by Timothy Schmidt
Worst service I’ve ever received at a cell provider store. Offered no solutions to my problem, terrible consulting.
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October 2023 by Jake Tillo
This store is full of snake oil salesman, my bills have consistently been over $100 dollars more than was discussed upon switching from AT&T. I have tried working with Joan, the manager, for months to resolve all the issues (trade in value discrepancies, lost phones that they claim they never received, charges on my account that are inaccurate, etc.) She gives nothing but false promises and lip service, saying that everything will be taken care of and reflect on my next bill cycle, and then nothing changes. When I finally got sick of the bull****, after 5 months and countless hours on the phone and returning to the store, and told her I was about ready to report them to some consumer protection agencies if it doesn’t get fixed, she told me the store would no longer assist me and I needed to resolve my issues with the overseas customer service centers. These people and this company are rip off artists and I would avoid them at all costs, unless you want to be screwed and pay way more than what was discussed. The only person who has lived up to their words is Josh, the Small Business Manager of Southwest Montana who has stepped up to the plate to actually fix the issues.
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October 2023 by Amanda Joy
My family got service with this Verizon store and we have been consistently charged way more than we agreed to. Every time we go into Verizon they tell us they are sorry about the mistake, they assure us that our original agreement was correct, and tell us they will fix it. Then they proceed to ghost us. It’s been months. The store manager Joan is an awful human being who has been extremely rude and hostile when we try to correct the issue, and now we are stuck paying significantly more even though they have repeatedly told us it will be fixed for months. If you want your money to get stolen, go with this company. They are crooks and thieves and will lie through their teeth to get a sale.
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October 2023 by alexia romero
I have to give a really big thanks and appreciation to your staff member named Logan, he was extremely helpful with the whole process from start to finish. He fulfilled every answer to all of my questions, he has a great understanding of what he’s doing. You can tell he loves what he’s doing, I Hope the the team see’s this and gives him the appreciation he needs. I recommend coming to this Verizon store if you need a new line, are a previous user coming for help, or just anything 10/10
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September 2023 by Sean Conroe
Received excellent service when starting a new line. My account needed some changes and they sat with me and handled it mostly on their own. Bonus: all of the credits and such offered made it onto my first new bill, coming out to exactly what they had said. No unwanted surprises. I would absolutely go back if I needed help or a new phone.
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September 2023 by Colby Klemp
If I could give no stars I would. Verizon is absolutely awful to deal with and the manager Alex is a bold face liar with no sense of customer service what so ever. She should be fired. Wasted 2 weeks trying to get a new phone with her following her direction. Nothing but false misinformation from every single person you talk to there and over the phone. Received 10 totally different offers/stories from 10 different people at Verizon. Completely unwilling to help even after showing her the exact screen shot of the online promotion at checkout. She sticks to her guns, which is screwing over customers promising them lower prices and then forcing up sale and contracts on them. Had the nerve to blame me for listening to what SHE told me to do. I would not recommend anyone go into this store or use Verizon period.Wish any other provider worked better here, would leave Verizon in a heart beat!
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September 2023 by Bonnie Kosky
I spent 4 days trying to get my phone to work by T mobile. Ultimately I had to just port my number out I went to Verizon and was helped By Jacob T. He expedited the port so I had my same number and was super friendly. His great customer service made the process much more barable. ?
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April 2023 by Rob Moll
Rep said 25 -30 minutes. One hour later didn't even get to me. Just tell the truth, if it's gonna be over an hour tell me that. Still looking for two new phones and a plan
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February 2023 by Rita Cross
The Verizon store on prospect was horrible for helping meThe store on montana Ave at least we did get help
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February 2023 by Monica Arsenault
Manager is extremely condescending and rude. She made several ridiculous comparisons to broken down cars and people returning stuff to the manufacturer instead of the place where they bought their TV and several other ludicrous and inappropriate remarks and then told me to get out of her store and threatened to mark me as hostile on my account. She had practiced answers to the same complaints everyone has... not her problem, get out of her store.
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February 2023 by Robert Rule
Verizon got 2 stars only because the workers are good. Verizon as a company o ly deserves 1 star. They Nickel and Dime you for everything. I bought a phone from them and the battery was defective. When the insurance company replaced it, I needed Verizon's help to transfer everything. They charged me money to transfer everything from their defective phone to a new phone. Shame on them.
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December 2022 by Glass Act
Despite the wait, the staff was very knowledgeable and helpful. They knew the solution and were great at getting our problem handled.
