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September 2024 by Michael Sanders
Had an appointment. They quoted 30-45 minutes. 90 minutes later I call. There's no way to actually speak with someone at the local location. It's a call center with unfriendly staff that clearly would rather be doing anything else than help you. I got quoted a wait time of another 30-45 minutes. I decided to just run up to the store because that just didn't sound right. Of course it was done and had been done for over an hour. The local folks are great but as a company they're just the worst. I'll never use Safelite again. There are more customer- friendly options locally.
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August 2024 by Chad Carman
One of the better safelites I’ve used. Super quick and did a bang up job.
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May 2024 by Timothy Fuhrman
Great customer service and quality work. Can't get any better.
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May 2024 by Jon Straughn
Devon was very helpful. Did a great job replacing our windshield and calibrating the cameras.
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May 2024 by Kim Ranger
How is anyone supposed to get help when the AI can't even get you to a live person for help? Not everyone has access to the internet or a smart phone!
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May 2024 by Kayla U.
Quick and efficient service! Really happy with the new windshield!
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March 2024 by Rebekah Bogard
I made an appointment for my 1995 to get the windshield replaced. Morning of the appointment it was cancelled but not by me…it then took me almost an hour to get ahold of the office which I had to do by calling the 844 number and they had to transfer me magically I was able to get ahold of them for them to tell me they only service vehicles that are 2000 and younger.. that would have been nice to know when I was speaking to the guy at the Helena store who made my appointment. Not making any assumptions but I’m pretty sure they have called id(as does everyone) and they were ignoring me thank you safelite you saved me from supporting your horrible business ethic!
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March 2024 by Benjamin Black
Robotic system hangs up all the time and you can't make an appointment
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March 2024 by Cassie Breker
Safelite is awesome to work with! My insurance set up my first appointment and I really appreciated getting text and email reminders. I ended up having to reschedule my appointment which was really easy to do from the text or email which takes you to their website with all the available times and there was plenty to chose from. Thanks for a great experience!
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February 2024 by Joseph Severson
Phone system is horrible can't even get a real person to speak with. Will not refer anyone to them or schedule my vehicle through this company.
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September 2023 by Patrick Stokes
The guys was great and got my windsheild fix immediately it was great
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September 2023 by Kari Maness
Friendly and quick!!
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September 2023 by Connie Orr
Excellent customer service.
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September 2023 by Dakota N
They close at 5 and don't serve older vehicles that are common here
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September 2023 by Jenni Mitchell
Great service fast and friendly
