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November 2022 by Mike Santy
Wow, I just spent over a hundred seventy dollars at this store. After I checked out, I browsed the store waiting for my ride, and a store associate found me and ushered me to the front of the store and refused to let me shop further. You're the customer until you're checked out. I understand the need to limit potential shoplifting, but this is ridiculous. I certainly won't be buying the Christmas lights I was looking at when I was rudely chased out here, and I'll keep today's exchange in mind for repeat business. I joked on the ride over how much I hated giving Jeff Bezos at Amazon my business and that I preferred to shop local. No one's laughing now.
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October 2022 by Tristan Mihm
I always get asked if I want any help when I walk in. It’s nice to have a store where the employees don’t ignore you and offer to help at every turn. Thanks ace!
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October 2022 by Steve Duval
Can almost always find what I am looking for.
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October 2022 by Amy E
We went into Rock Hand after striking out at other hardware stores in town. We needed help finding adapters for an odd plumbing part and understood it was likely going to take several steps to get us where we needed to be with our DIY project. Zack took the time to listen to the specific issue we were having, thought of several avenues that could help us, brainstormed with us, and came up with a proper solution.And Zack, if you’re reading this, it worked! Our dad now has an operating countertop dishwasher! We used every one of the tips and tools Zack gave us and we are so grateful that our disabled father can now safely handle his kitchen cleaning. What a lifesaver you were that day.To the owners of Rock Hand, give this man a raise and a vacation please. He is a saint among us. Thank you again.
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October 2022 by Keywin Brown
Good nice and helpful staff.Ace is the place
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October 2022 by Evie Knowles
Thank you for assisting me and helping me out to my car with my things
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October 2022 by Deborah St. Jean
Always friendly service and someone to help you find that thing-a-ma-jig. You need.
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October 2022 by jim nys
Always lirs of staff to help shoppers. Good coverage of hardware needs
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August 2022 by Sandy Rutter
Hometown people! Gotta love the smiling, helpful ones at Rock Hand. I went to get a spare key made. Ended up with the spare key, a great conversation with the gentleman making the key, and wasp traps and lawn trimmer line. product placement-good job Rock Hand. I'll be back.
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May 2022 by Kurt K.
When I complained to management about the continuing inappropriate behavior of of an employee of theirs, I was told that I was the problem and told not to return. No worries there...
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February 2022 by Bruce Clarke
Joe, the manager, is always very knowledgeable about anything i seem to be working on and they have everything i've needed for all my home projects, so far.Anywhere else i shop for "do-it- yourself projects", they just don't have the people that have the "know how"I save time and money when i go there.
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January 2022 by B.B. C.
Joe, the manager, is always very knowledgeable about anything i seem to be working on and they have everything i've needed for all my home projects, so far. Anywhere else i shop for "do-it- yourself projects", they just don't have the people that have the "know how" I save time and money when i go there.
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December 2021 by Glenn
Went in for 20 gallons of hydrolic fluid and they only had 5.
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December 2021 by Cara Erickson
Clean, friendly and easy to find the items that I was looking for.
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November 2021 by Chantelle McDuffie
The employees are always plentiful and willing to help customers. It is so nice to have that kind of service during these times. They are a smaller store so there isn't the variety one would find in one of the chain stores but the service is worth the limited options. I was in search of some screws to finish my chicken coop and wasn't sure exactly what type of screw was needed and they were there to help!
