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September 2024 by Devon Bissell
Good service experience
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September 2024 by Darrin Kron
Asked these guys to diagnose an engine rattle. They couldn't figure it out after 2 and a half hours of diagnosis and $240. Said it was likely the timing chain and stripped a bolt on my engine trying to get wrong parts off to test. I took it home, advised with another shop. Looked online and figured it out myself in a hour. It was a stretched serpine belt. Easy to diagnose. These guys never even mentioned a possibility of a stretched belt causing the tensioner to rattle.
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March 2024 by Justin Grimsrud
These guys are excellent in my experience so far! I haven't had any service work done there, but next time I need something done I'm thinking about giving them a try and seeing how it goes. I've heard good things from other people who have had work done there though. I've only gotten batteries from them before. But I have had good luck with them so far and haven't had any problems with the batteries I've gotten there like I have had with other places. And I've gotten batteries for several different things from them, most recently one for my truck.
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February 2024 by B
Hands down, the best battery shop in this town. The battery I needed was out everywhere else but there. Got a damn good battery at an even better price! Great business and awesome employees!!
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January 2024 by Luke Lenski
I would NOT recommend taking your vehicle to this shop.would give zero stars if possible. I called shops in Helena for price quotes on changing the transmission fluid in my 2018 f150. I was told it would be $470 here. I dropped my truck off the evening of 01/08 as I had an appointment on Tuesday 01/09. In the late afternoon of Tuesday 01/09 they called and asked if was just doing it for maintenance or if I was having problems. I told them for maintenance and once again asked how much it would be and was told around $450. On Wednesday I got a call and was told the plastic on my transmission had cracked and they had a new one coming from Denver which should be there on Thursday and my truck should be done Thursday evening. I called Friday morning and was told my truck wouldn't be done until the following Tuesday since the pan was coming from back East and I told them you said Denver originally. I was switched over to another employee who said it he will check on it and call me back. He called me back and told me it had arrived late Thurs evening and they had to pick it up from the Ford dealership and it should be done by noon as all they had to do was put it on and add fluid. I then asked how much the total was going to be and was told $670 because I was being charged for the pan they broke. I showed up at the shop at noon and was told their pump they add fluid had fallen and broke. My wife had called them and told them I shouldn't be charged $160 for the pan they broke as it lists through Doorman for 54.49. I finally got my truck around 1:30 and the total was $650 which was suppose to include them dropping the pan down from $160 to $80. I could see the NAPA receipt for the filter kit which was $74 and I was charged $154 for. I caught them in a few lies such as where my pan was coming from and was told the pan was made out of plastic that's why it cracked when they tightened the bolts which made no sense as it would melt with a hot transmission. It was obvious the bolts were over torqued. I wish I could have taken it somewhere else and saved money and had it back in a timely manner. I will NOT be going here again
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December 2023 by Tristen Niemeir
Fast and efficient.
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November 2023 by Jodie Stovall
Real nice, had a used battery and installed it for me.
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October 2023 by Daniel
Waste of time.
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October 2023 by Anthony Allen
Always takes care of me
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October 2023 by Robert Evans
Great service and always reliable
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October 2023 by Wade Vg
Professionals..great expertise
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September 2023 by Mildie Kehr
Northwest battery is the best for taking care of my VW. They do excellent work and are reasonably priced. I wouldn't take my VW anywhere else!!!
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September 2023 by Pat Ackerman
Stopped and they were able to program key fob for me. They did it quickly, fair price, and with a ?. I'm bad with names but think the techs name was Vince.
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July 2023 by Steve M.
Had a new engine installed supposedly has a 3 year warranty. Drove out of the shop, stalled. Had to have it towed back. Took it again out of the shop, seemed fine.. wouldn't start the next morning, had to have it towed. Took it out again... drove it for a few miles, noticed a funny sound but didn't think too much about it, next morning, a huge puddle of oil (aproximately 2x1ft rectangle. Immediately drove back to the shop (almost drained of oil!)"I guess we shouldn't have used that Chinese oil pan knock off..." seems it wasn't a good fit. Waited a couple weeks for a genuine part...Check Engine light goes off, still leaking oil. Told them about the leak.Check Engine light goes off again, STILL LEAKING OIL! Asked them to fix the oil leak.Replaced the Oil Coolant line that was 'leaking' in February 2023. Keep note of this later down the review. Cost me over $300, twice.Check Engine went on AGAIN, Still leaking oil.I pretty much gave up, but after a couple months, the Check Engine light went on yet another time. Took it back again, demanded to have the Oil leak fixed, no matter how long it takes. Well they had it 3.5 weeks.Went to pick it up, have a bill for replacing the Oil Coolant line, the same part number. When confronted, "Well thats the 'upper coolant line,' in February we replace the "lower coolant line." Ummm it's the same part number, and when you look up the GMC schematic, its a set. Upper and lower lines soldered together.... "that'll be $300+ please..."They double charged, lied to me and I still had an Oil Leak. I'm done with them.Took my Sonoma to another mechanic. They found that the Oil pressure gage (located at the top of the engine) wasn't properly installed. They didn't put Teflon tape around the threads. So when pressure is applied, it sprays oil. They also inspected the Distributor rod, no gasket, guess that'll leak oil... huh?
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July 2023 by Stefan Liebengood
Great customer service and very knowledgeable. They take care of their customers. I feel at ease knowing if I ever have another problem, they are there.
