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November 2023 by Brett Carterson
Terrible customer service. We paid for oil changes for life but they never let us schedule an oil change.
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September 2023 by Sharon Burt
I love my Chevy truck but I won't be buying another one if I have to use this garage.
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September 2023 by Chuck Watson
Service staff does not return phone calls. Had to find a dealer in another town to help.
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March 2023 by Mike Cumley
Great dealership and service department!
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December 2022 by Michele Partelow
I had been searching for a vehicle that was reasonably priced, a good fit for our Montana weather and that I would love. I came across an ad from Lithia and there it was, finally! Presly was amazing helping to get me to the right person, which turned out to be an amazing salesman named Curtis. When I finally made it to Helena, they both introduced themselves, were great to work with and just made the experience that much better. Curtis has kept in contact to check on me and make sure everything is going as expected. I don’t plan on another car soon, but when I do, I hope to work with them again. Thank you so much Curtis and Presly for helping make this the best decision ever!
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November 2022 by Sharon Trudo
Lithia employees have no consideration for homeowners in the area. We would like to be able to park in front of our houses but lithia employees think that it is where they should park. I am a 65 year old lady who should not have to walk at least a block to get home. Have some consideration!
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November 2022 by Daisy
Marty is awesome every time I come in, and so are all the other salesman, friendly, helpful, and professional.
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November 2022 by Robert Rule
Auto parts are great. Expensive, but that is the industries fault
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November 2022 by Tia
Marty is awesome every time I come in, and so are all the other salesman, friendly, helpful, and professional.
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October 2022 by Rebekah F.
I bought a used car from Lithia in Helena in November 2018 and have regretted it ever since. I foolishly bought an extra warranty which supposedly includes lifetime oil changes. Although I get my oil changed regularly, I have only taken the car to Lithia twice for an oil change because the people in the service department have not been helpful. I get no answer when I call to make an appointment. I tried making an appointment on line and when I went in, the rude receptionist said I had no appointment. When I showed her the email confirming the appointment she said it was a problem with the system. I just called again -- no answer even though they are supposed to be open now. Needless to say, I won't be buying a car from Lithia in the future.
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July 2022 by Matthew C.
Well last year I bought a car for 35K from Lithia Chevrolet and paid extra for a trailer hitch. I needed the hitch because I was moving and wanted to tow some stuff up. So I took the car and drove down to the other state of Commiefornia, which I was escaping, and rented a uhaul trailer for our trip. When I attached the uhaul, the lights didn't work properly, and there was a question on whether their trailer, (which was old and beat up), whether it had good wiring, but it was the only one, so I just drove back to Montana with it, even though it no brake lights, or turn signals, or flashers, and not solid on lights. When I arrived I returned the trailer, somewhat forgot about the trailer issue, and went on with my life. A few months later, I bought a trailer for myself, and when I connected it up, there was the same problem! No turn signals or brake lights, only just solid lights. So I began to suspect that the brand new trailer hitch was to blame. Just in case however, I had my trailer rewired and replaced the entire harness. When I did that and then rechecked, it still wasn't working and so I knew it was the trailer hitch on my car. So I contacted Lithia Chevrolet Buick GMC and explained the problem, and although they said they could fix it, they also said that it had been just over one year, and so I'd have to pay! I scheduled the repair anyway, and thankfully after explaining everything and the circumstances that prevented me from understanding what the problem was, ultimately they stood behind their work and did NOT charge me for this repair. Thank you Travis, and the manager that made that decision. It's wonderful when companies stand behind their products and don't hide behind technicalities that miss the overall point of the entire thing. Good job!
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May 2022 by Sheila D.
Scheduled my pickup for a recall service appointment. I called four times in the days preceding the appointment as I needed to know how long they needed my vehicle to complete this service. No one ever answered the phone and I left four messages. None of my calls were ever returned. I have plans to buy a new truck within the next six months. At least I know now where NOT to buy it. If this is the best customer service they can offer I will take my business out of town.
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April 2022 by Chine Strobel
I recently bought a new Equinox. Love it! Marty Solgat made the process easy. I told him what I was looking for and he found the perfect vehicle that meets all my needs. Thank you Marty!
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April 2022 by Jennifer Deal
Curtis Benoit and Kasey Campanell at Lithia are truly great sales men. They work hard to meet all your needs and wants in a vehicle. Highly recommend one of these gentlemen! Thanks guys
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March 2022 by Larry Ross
The service department rarely answers the phone. I have called 5 times with no answers. If you leave a message they do not call you back. It is bad enough I wish I had not bought a GMC. There are constantly new people in the service department and none of them seem to care about customer service.
