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July 2023 by Leif H.
Give Dylan back her forklift certification, or else. I'll be watching you, Home Depot. The ball is in your court.
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May 2022 by Dave W.
We actually love the employees on site in the Helena store. This is an excellent store. Our issues are strictly with the Home Depot's level of service after we purchased $4,000 worth of new appliances. I have been working on the phone for 2-1/2 hours trying to get some human at Home Depot to look into our delivery schedule issues. I have talked to five different people so far and we still have not been able to even confirm when the delivery is scheduled. We paid for professional delivery and installation services from Home Depot. We were told the appliances can only be delivered and installed at our location on Mondays or Fridays. We were scheduled for delivery on a Friday. When I tried to reach someone to attempt to pin down the time window for delivery, I was told it was scheduled for Thursday and not Friday. We are a 10-hour drive from our house in Montana. We are now needing to reschedule everything we had committed to doing today so we can rent our trailer for hauling furniture over, and get there in time for our delivery. Every step of dealing with their customer service was extremely difficult. We finally reached a human being after about 20 minutes of enduring constant repeated promotional ads in our first call. This was just the beginning of more than two hours of phone calls being dropped, transfers of my call to non-functioning numbers, etc. Please save yourself the torture I have been forced to suffer through. Shop somewhere other than Home Depot. There needs to be an option to rate the service at zero.
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January 2022 by Janet S.
Negative 5 stars. I bought a new dishwasher through Home Depot in Helena, MT--and chose to pay about $130 for delivery and installation. Delivered on a Saturday and water hooked up, but then: 1) They can't hook up the wiring because there is no ground wire. 2) I sign the paperwork saying it was delivered anyway, otherwise they will take it back to the store. Big mistake! 3) I find out my sink's cold water won't work. Not just turned off at the valve: no cold water. But I wait too long, thinking it is just turned off at the valve; I'm old an old lady, it's hard for me to get under there. 4) On Monday, I call Home Depot to get them to come back and fix my sink. They say sure: in 5 weeks! And no return on dishwasher now because it's been over 48 hours. I say: but you broke my house! Customer Service goes into complete stonewall mode; I signed the papers, now it's too bad so sad. Also won't let me contact the local delivery contractors myself. 5) So, on top of the Home Depot delivery fee, I pay a plumber to fix my sink (can't wait 5 weeks to use kitchen sink) and an electrician to hook up the wiring. (He is horrified that they left exposed hot wires underneath the dishwasher for that interim!) 6) Finally get everything hooked up, wash a load of dishes, and it leaks! Find out delivery guys never leveled it either. 7) Thought about small claims court, a big company shouldn't be allowed to get away with this, but it's not healthy to carry this anger that long. This is me sending it out into the world and letting it go. Buyer beware.
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May 2021 by Karen Nelson
It’s a small big thing. Today I selected the most awesome annuals for my planter boxes. I got in line to check out. I was 3rd in line . The first in line had four petunias that the bar code reader wouldn’t read. Five associates were called in to place a value on the petunias. Meanwhile, a dozen impatient customers lined up. 40 minutes into this petunia drama the exquisitely polite petunia purchaser opted out of her petunia purchase. There’s a bit more to this story. But, when I finally made it to check out I said to this kind checker -best course was to negotiate a price or offer the petunias for free. . She replied “I’m not authorized ...”.
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July 2020 by Genesis Curry
Went to Home Depot for a few items. When it was time to pay they wanted to charge and extra 80 cents on top of the total price because of a “coin shortage.” The cashier actual said we have been rounding up because of the coin shortage. When I asked for a manger, I was told either pay the extra 80 cents, although that was not my actual total, or they would refuse service. Just crap! There is no coin shortage! They are going to make so much money charging extra.
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June 2020 by Dianna Jenkins
Mom and I have been several times. Bought a storage cabinet at the store for delivery next day. The cabinet (only 1 in stock) was sold to someone else before we were out if the store. How their system can do that is beyond me. This was on the 19th. Delivery for ours was supposed to be the next Monday...we are still waiting. Today is Monday 6/29. We have not heard from Brian the Day Manager either to find out when they are back in stock. I am beyond pissed off. Guess we will go to Lowe's from now on.
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March 2020 by Randy Clark
I've always found everything I need here and plenty of things that want me to spend money on, I guess that's a guy thing. Tempe is a great employee that assisted my wife and I.
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February 2020 by Autumn M.
They should not even get one star. We purchased 6 appliances here. They were delivered. Our dishwasher leaks. We contacted Home Depot. After being bounced around for 3 weeks between Home Depot and LG and various offices, they finally sent someone out to check it. They see the problem but are saying they will not replace or repair it. They said we must have damaged it. They told us we can buy a whole new tub and get it fixed if we want. I would not recommend buying anything from them unless you are fully prepared to replace it yourself if it is delivered broken. Horrible, horrible service!!!!!!!!!!! They figure if they avoid you for long enough, you will just get tired enough and buy a new one. Autumn M.
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August 2019 by Beckie Squires
I will never spend another dime at a Home Depot as long as they support tRump.
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June 2019 by Customer J.
Called to get an answer to a question about my furnace and the gentleman was very helpful. He took time to answer my questions and made me feel as if my 'diagnosis' of the situation was correct. I felt reaffirmed and in a good mood as I hung up. My furnace is on the blink and I found the blinking lights, determined what seems to be the problem and just wanted to know if turning it off was all that I needed to do right now. We laughed about how the furnace didn't care that the thermostat upstairs had been turned to off. It STILL came on as if to say...."No No I have a job to do." So, I went downstairs and turned it off.
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April 2019 by Bonnie W.
I have never had a retail service better then my experience with Charlie in cabinet design. Words alone cannot express how much I appreciated is kindness and attention to detail. Can't wait to see my new kitchen.
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November 2018 by Barbara Shabot Schultz
Waiting patiently for a delivery of a refrigerator...twice we are on the schedule and twice no call no show. Then they we call and get a new date over 3 weeks from the original delivery date ... OMG. How is this even okay. Very poor customer service !!!
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August 2018 by Amanda Fassett Micu
I was in last night to get some stain for a friend. i was at the self check out and it wasnt scanning my items and was really slow. A blonde lady with glasses (who has been very helpful with my husband and I in the past) quickly came over to help. Not only was she very friendly, but she overheard me say I need caffeine to help with my headache so she went to find me a soda. I know she has worked there for quite some time but I never got her name. She has always been amazing! To the little blonde thing with glasses....thank you! Good customer service is so important but you went above and beyond. so grateful!
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May 2018 by NunYahBusiness B.
NO-THANK-YOU FOR YOUR SERVICE Home Depot 2455 Paces Ferry Rd. Nw Atlanta, GA 30339 Contacted the office of Francis Blake-Chairman and CEO of Home Depot at Phone (770) 433-8211 and Fax (770) 384-2356 I contacted the above number for Home Depots corporate office and I came to the conclusion that Home Depot sincerely believes, "Veteran customers do not matter". Home Depot claims to have a 10% discount for military, but what they fail to tell you, it is so different then the discount offered. Did you know, Home Depot does not apply it to even half of the stores items, and they also cap the amount you can save to $50 max? It is like an Easter egg hunt in the store to find what they are going to honor What a disgraceful way to do business. Veterans should know these facts, and also know that their is hope. Lowes Home Improvement all over the nation has much better prices in the long run and they offer 15% discount on ALL items, including special orders, and know their clearance items are so much more rewarding in the consumers favor. Note to self: I will NEVER shop at Home Depot any more. As consumers, Maybe you should replace your loyalties to a place where you can save more money.
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January 2018 by Paul Hermes
We ordered a dishwasher from the local store on January 13th and were told it would be here in 6-8 days. It is now the 26th and have been told they will not even have it in store until the 31st. This makes for one VERY unhappy customer that will probably cancel the order today and go across the way to Lowe's where I am told they have 2 in stock at a better price
