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February 2024 by Scott S.
The hot springs pools were great as well as the staff servicing the guests in the pool. But when we went into "The Springs Taproom & Grill" to get something to eat ..... the service was awful. After sitting down we waited almost 20 minutes before the server even acknowledged we were there. We ordered waters for our two girls, a Sprite for me and my wife ordered snowmelt pomegranate & Açaí. 15 minutes later these drinks finial showed up and the server then took our meal order. After she left my wife took a taste of here drink Tasted like just carbonated water. When the server finally made it by again my wife complained The server acted offended that we complained and stated that the drink comes from a tap and so there couldn't be anything wrong with it We ask to exchange it for a different drink She said sure but she was still gonna charge us for the snowmelt also My wife didn't agree to this and was vary upset now The server went and complained to her manager The manager came over a tried to resolve our concerns The argument got heated to the point that we were asked to leave..... But wait .... "You will still have to pay for the food you ordered" Which still wasn't done Never again will we come here I truly hope others don't have the same experience
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January 2024 by Madison E.
what a rip off. 20 bucks a person and that includes kids. even under 5, no one can afford this , these greedy people are going to go under soon hopefully and get new management that actually makes it so everyone can go. and having to spend extra money in a memebership for no reason other than another thing to nickle and fine you is outrageous
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December 2023 by Ryland W.
LEAVE YOUR ITEMS IN YOUR CAR!! Went last night, Thursday night, all of my cash was stolen out of my wallet (~$450) only the cash was taken. The only person to see my cash was the male front desk worker as I was paying for the night. Called back the next day to let them know, front desk seemed very unconcerned.
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November 2023 by Sylas T.
Good food fun swimming the worker Gabi is very nice and fast with drinks but the drinks still taste great
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October 2023 by Heather Maestas
Love this place, it is nice and the ambiance is consistent. Sometimes a party with a lot of drinking but also sometimes the mood is calm and relaxing as one would think a hot springs would be. I do think people should be able to bring in their water bottles so long as they are empty. The food was delicious but holy moly it's expensive already to get in, and if you eat, plan on spending $45/ person. (Can't imagine how much more if you drink).
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September 2023 by Kweb G.
Great nachos Mount Helena was the best. Service was great, took drink order was back to take order, and our food came out fast. Wife had a burger and it was cook just right. I had a blt bread was good, bacon was cook perfect. Over all food was great service just as good.
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September 2023 by Emily B
Amazing! We loved the different pools and alternating between them, with some sauna and steam room visits thrown in. The food and drink service was excellent. We had the fried pickles and pretzel bites and would recommend them both. A great place to relax.
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September 2023 by Swift Moon
Overall nice place. Entry gets you a soak and the use of a gym (which is mostly cable machines and cardio stations, but clean and in good repair) without any up charges.But the reason you come here is the poolside beer. Hanging out in a hot tub with a cold beer sounds great. Unfortunately, the beer is mostly theoretical, the waitstaff is so overwhelmed they get to you even less frequently than a Vegas slots cocktail waitress.Also, one pool or the other is always weirdly cloudy.
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September 2023 by Jena D.
Customer service when certain people are working is absolute s h i t. Manager doesn't care when problems arise, she okie dokes or just doesn't even respond. I'm surprised that the owners don't read reviews and tighten the ship up. They should fire Kendal, she's a complete snot rag and shouldn't be the first face you see when checking in. The fact that they keep changing the rules is frustrating, no water delivery now, they offer dirty cups and self service. I'd rather bring my own water if I have to dispense it myself. No more dinner on the deck, must visit the restaurant. Just pissing people off left and right. Can't wait till our membership lapses so we can go somewhere else.
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August 2023 by Jacki R.
We went one night after a conference and it was a good experience. Parking was easy, the cost is $20 and there is pool service for drinks and food. We ordered a flight of beers, nachos and pretzels. It was a relaxing night with a beautiful view.
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August 2023 by Chelsea McBain
Really enjoyed the layout of the pools, the server Echo was awesome, she made the whole experience. I loved the steam room and sauna. Unfortunately halfway through the evening the lower pool got closed due to the chlorine level so it made the other pools quite crowded. I wish it had been advertised there wasn’t flowing water through pools otherwise we would have avoided this location as I am sensitive to chlorine.
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July 2023 by Chrissy Fay
Nice, clean, comfortable, and friendly.We enjoyed several of the pools and loved the pool side beverage service. The only downside is that they raised the prices of admission and hadn't updated the online price list, so we spent more than we had expected to.
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July 2023 by B. K.
This place is DEFINITELY worth stopping at! It's a nice facility...nothing like it used to be when I was a little girl. Everything is 100% redone and the pools are wonderful with several pools to enjoy! It's a bit spendy to swim if you're not a member, but worth it. In my opinion, the restaurant was just okay, but the bartenders serve you poolside, so that's a plus! Overall, a great experience...
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June 2023 by Robert Jovin
This is my family's favorite go-to relaxation spot. There are plenty of springs, it's clean, and leaves plenty of room to relax. The food in the restaurant is good, not phenomenal. Gluten free options are abysmal.Drinks are limited to wine slushies and a descent draft menu. They do offer spring side service for drinks, but the frequency of visits greatly depends on the amount of customers present.
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June 2023 by Rebecca S.
I visited the hot springs today with my 2 year old grand daughter. I am visiting from out of state. coming from California where there are many options... this place held up. The facility was well kept and had a very cool vibe. the pools were clean and at 9:30-11:30am we were pretty much the only guests. Maybe it's because it's so expensive! I have one HUGE complaint! the front staff was extremely unhelpful, rude and incompetent! I know it's a minimum wage job but hire a friendly soul. I payed $23 for 2 hours and rude service. I am always kind, friendly and appreciative to service staff. Amanda was on the phone when I arrived. she had the person wait on the phone while she charged me and when I asked for help as it was as our first time there.... she rudely and quickly spit out nonsense so she could get back on the phone. When my grand daughter and I left, I kindly asked her if we could get a stamp or bracelet in case we wanted to return.... she rudely said " no, you'll have to repay the entry fee!" miserable people make for miserable employees!!
