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September 2023 by Brittani Mandarino
The bagels and drinks are delicious. The consistent problem I have, and this happens even if there is only one other customer in store, is the person making the bagel sandwiches NEVER reads/makes the order correctly. I hate eggs, the taste, texture, everything about them. I have tried looking them dead in the eyes and saying no egg, I’ve tried not mentioning eggs at all and only saying bacon and cheese, I’ve tried having them repeat back my order so we both know it says no egg. Every single time, without fail, there is egg on it. My family and I have been at least 10 times, and it’s every single time. We started double checking, but today my husband forgot and got all the way home to once again have egg on it. Are we ordering wrong? What can be done to make sure it’s made correctly besides leaning over the counter and watching? I will say your employees are always willing to remake it, but I’d rather it be done right the first time instead of getting my food when my family is done eating theirs.Aside from that, the food is always delicious. That’s why we keep coming back.
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September 2023 by David S.
I ordered the veggie bagel, website menu says it comes with mayo & mustard and no cream cheese. My wife confirmed when we ordered, no cheese. Bagel was served with cream cheese. I ate some of it before I realized. I can't eat dairy, now I will be sick. Not good. The sandwich was remade with no spread and no avocado and is dry. Bagels are tiny. Really bad.
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September 2023 by Person Person
I’ve tried so many times to come back but like everything here is basically made inedible. Yall put an entire tub of cream cheese on one bagel, so much mustard and mayo on one sandwich that you can’t eat it. Rude employees and an absolute health hazard of a store! Sticky tables, way dirty floor, you can see the dirty back of the store, and the same cream cheese smeared on the window that was there like a year ago is there every time I go in. It’s really gross and at the price it’s kinda like would you rather just rob me? Outta chances and I’d definitely just recommend grocery store bagels. And they don’t really fix problems when you bring them fourth!
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September 2023 by Elizabeth Kourous
I came in yesterday (Labor Day) and holy cow was this place packed! I came in and got my sandwich around 9am and there was a line out the door the whole hour I was there and let me tell you, the employees were amazing. I was able to talk to two of the employees up front and they said they were on their first weeks! Could’ve fooled me, everyone was a pro and it was the best sandwich I’ve had in a long time. Only my second time coming in yesterday but if they were that busy yesterday and I’m still happy , I’m soooo coming back!!!
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September 2023 by Veronica C
Very rude employees this morning(09/04/23) Absolutely No greeting and no thank you. The employees just stared at me until I ordered. I said thank you when I grabbed my bag off the counter and they just ignored me. Unbelievably rude. My b’fast sandwich only had one piece of ham on it. I come here almost every day and always get 3 pieces. I will not be coming back after this. Would give ZERO stars if I was able.
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August 2023 by Bridger Jancic
Best bagels east of the Mississippi!! A true Helena classic business. Service is always great and the coffee ain’t bad either.
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July 2023 by Anthony Donofrio
Best breakfast spot in Helena! I've spent literally hundreds of dollars here over the years I've lived here. I highly recommend the bacon egg & cheese sandwich on a jalepeno cheddar bagel add avacado and get a side of cream cheese. Also ask for them to double toast the bagel. Love this place!!
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June 2023 by dominea uncles
Absolutely love this place, it's mine and my partners special breakfast spot and we always are beyond happy with our orders! Definitely recommend
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June 2023 by candy crowson
Pretty good bagels. Good selection. Nice workers
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May 2023 by Kelli G.
Writing a review because I have never had such a delicious bagel and latte. You can tell they use quality ingredients and care about the product they're putting out to the public.Wow, so good!
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March 2023 by J D.
Breakfast bagels are really tasty, wasn't a fan of the coffee but go there for the food you won't be disappointed
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February 2023 by Brandi Carson
Staff is friendly and service is fast. Love the ham and cheese on a cheddar bagel with ranch.
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January 2023 by CHERI STRONG
The Bagel Co is one of our favorite places to go. Everyone is always courteous and kind. The bagels are the best we have had. I love it when they have the cucumber dill cream cheese, it's a favorite!
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January 2023 by Sarah Kirby
1/19/2023 10:40am I had a horrible experience, the staff is under experienced, lazy, and rude. I ordered a white chocolate mocha. A new employee attempted to make the coffee, then proceeded to spill the coffee grinds on the floor but continued to pull a shot from that and then steamed milk that she accidently spilt all over the counter and floor, the end result was over steam milk that was scolding hot. I asked for a refund and was denied, then forced to take the coffee they made that was in adequate to standards. I was upset with the product I received, but in return, the staff was rude. The women whom took my order at the cash register (tall with brown hair) gave me the coffee and ignored my request for a refund. The under experienced young woman (short, blond, pregnant) appeared to ask for assistance and was not training with other staff until the end of the process steaming milk.
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November 2022 by Donna W.
Quality and service has really dropped. Bought a half dozen assorted bagels and when I got home and sliced them, 4 of the bagels(3 of which were different varieties) were not baked all the way. Service wise, the counter staff doesn't seem to operate efficiently. I have waited 30 minutes for a single bacon, egg and cheese sandwich several times now. Staff and management seems to be focused more on socializing then getting quality product to the customer in a timely fashion.
