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November 2023 by Karyn S.
I hate Wal Mart and Sam's Club, but unfortunately those are the stores we have here in town and have to shop at them with our limited optionsEach time I've gone into either Wal Mart location, it is always horrible.Shelves have scattered and messy or have no inventory, employees stand around watching customers self-check out, and the employees who are checking out seem to have the lowest IQ. Where do these people come from?! One lady checking out my groceries had dyed purple hands and looked to obviously be using drugs. Another lady did not acknowledge myself or anyone on her line and continued talking to her co-worker about how poor moral is, how awful the managers are, and how much they hated working.I refuse to use self checkout while employees stand around. However, each checker line I have gone through doesn't even know how to bag groceries.It's a scary world when you see the lack of basic skills and how poorly the nonexistent customer service and quality of help is.
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May 2023 by Brooklynn P.
I bought a tv that had clearly been returned and broken before. I didn't realize this until I got home and opened it. I went back to return it within the hour only to find that the serial numbers did not match up. Whoever returned the tv before obviously didn't return the correct tv and the worker obviously didn't quality check the tv before putting it back on the shelf. Instead of trying to work with me to resolve the issue the customer service people turned me away very rudely. So now I've gotta eat the $300 I spent on it. The other Walmart on 10th was very sympathetic and told me some of my options to try to get my money back.
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January 2023 by Deana S.
If you need a Walmart for ANYTHING in Great Falls MT. DO NOT go to the store at 5320 10th Ave S. ESPECIALLY if you are disabled. This particular store is ALWAYS out of stock on everyday items AND mobility carts. I've already done a couple of surveys, last one was a month ago. I did receive a call from the store a couple of weeks ago and was told they were working on changing things. Went back to this store today for just potatoes and whipping cream and butter. Once again there were no carts(was told by an associate that they only have 3 working) AND there were no potatoes! I called Bentonville Arkansas (corporate headquarters) and asked what good are surveys if they don't end in positive results?I'm disabled, I live 500ft from this store what good is that if they're ALWAYS out of the things you need the most and don't care enough about the disabled to fix the mobility carts in back ( my husband offered to fix them for free) . Walmart may be a little cheaper but if you can't get what you need then go to Super 1 if you're on this end of town. Otherwise go to the Smelter location, that one is pretty well stocked and I've NEVER not had availability of a mobility cart.
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January 2022 by Nikole O.
Went to the store a few weeks ago and met a wonderful employee! A sweet girl named Sarah helped me, she deserves a raise!
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December 2021 by Holly B.
They are NOT customer service friendly at all and they are completely UNHELPFUL !!! The NEVER EVER have any product on the shelves. It's always dirty especially the bathrooms. If you ask for help to find something they ignore you and if you are standing next to an employee and trying to grab something on a shelf next to that employee they scoff at you and act like you are in their way!!! Also if you ask them to help you find something they tell you with an attitude in a rude way what ile number it's on and if you tell them you couldn't find it they roll their eyes and groan and say, "well you didn't look hard enough" and the with a very condescending voice "see here it is I told you it was here and you obviously didn't look hard enough!!!" I don't appreciate the attitude and being treated like I am stupid. They act like when you ask for help you ruined their day by asking for help!!! So we go to the other one so we won't be treated this way!!!! Also they follow you around like you are going to steal something because you take off your coat because it's warm in their!!! Also my husband is sensitive to the light and he has to wear his sunglasses while in the store and they watch him and follow us around while we are shopping!!! People have health issues!!!! Not everyone steals!!!!! Sounds to me like the employees need to be retrained on how to treat their customers with respect!!!! They also need to be retrained on helping their customers without and rude attitude!!!!
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September 2021 by Jailyn Shade
Came back a week later after dropping my film off to be developed. It still wasn’t ready. When it finally was the entire film roll was damaged there fore it couldn’t be developed. It was not like that when I dropped it off. An entire night of pictures gone! And nobody had an explanation they just gave it back
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July 2021 by Genelle V.
I saw on FB that this store allows perverts to fondle your daughters.
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May 2021 by Joseph H.
The Walmart in Great Falls (701 Smelter Ave NE, Great Falls, MT 59404) don't know the difference between oil drain plug and transmission drain plug. Got an oil change at this Walmart a week ago. When I picked it up I immediately noticed my transmission slipping. Today I checked the transmission fluid and noticed it was empty. The transmission fluid dipstick was dry. I checked my oil as well and it was over the full line. brought it a local Auto Zone and they said they've seen this happen with oil changes at Walmart. Instead of changing the oil, they drained my transmission fluid and over filled my oil. I don't think they know the difference between oil drain plug and transmission drain plug. I'm just glad I noticed it now instead of after my car breaks down. It just cost me an additional $25 for the transmission fluid/funnel, and $45 for another oil change. Never going to use it again.
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December 2020 by Yasmeenah Shade
Came back a week later after dropping my film off to be developed. It still wasn’t ready. When it finally was the entire film roll was damaged there fore it couldn’t be developed. It was not like that when I dropped it off. An entire night of pictures gone! And nobody had an explanation they just gave it back
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August 2020 by Peg D.
I stopped and had various items totaling 72 dollars. Prior to that I picked up a $10 cosmetic and asked if I could have all my items rang up there or take the item up to check out. I went to self check out and no one showed up with item as they indicated. I did not want to go through two check outs as the lines are large to go to a cashier check out, rather then put up a indignity of a compact being held by a non appearing. staff person, I will go to Walgreens for all cosmetics and hair supplies which is considerable with three granddaughters! I think another system needs to be in place.
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May 2020 by Michael B.
So yet again I'm at Walmart with the atmosphere I don't give a f*** attitude from every single associate including management. This is the typical for Walmart which sucks I'm trying to return a iPhone jack that is messed up such is life don't buy things from Walmart
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September 2019 by Maleena S.
Tired of going in multiple times in a month and always having one or two items on my list I can't get because they still haven't stalked it or they put in 1% effort to help me find it. Tonight was one of multiple times I asked an employee where something was with no success. She asked their search app on her phone and when it wouldn't load the item she just blamed her device as not being able to find it and walked off to help another guy that had interrupted us. So RUDE. This is why store fronts are closing and everyone shops online because these low end department stores are full of lazy f**** for employees.
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August 2019 by Josette R.
Normally I hear Walmart being called HoodMart, Wally's World even GhettoMart. This store was unbelievable! It was clean, stocked and friendly employees that seemed to enjoy their jobs and assisting customers. Which is a rarity, in my opinion, for most Walmart employees I was looking for something in crafts, an employee (no name tag) asked if I needed help and literally walks and chats with me to the item I was looking for. Jason our cashier was polite and funny. He joked around and even smiled. This should be a training store for all the states! Two thumbs up for the management team.
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December 2018 by Cindy R.
I would no stars of I could. Went to Wal-Mart on Smelter . I waited for 25 min. to get fabric cut. I asked 5 people to get me help. A worker just coming in went and checked in , was back in a second, and then cut my fabric cut my 3 yards of fabric. My 8 year old was going to make her Grandfather a pillow and lap blanket. We wait in line at the cash register for ever. We get to the cash register, and the clerk puts in the code comes up with $9.77 a yd. on the one yard of fabric. The lady at fabrics had written on the slip $2.00. She then proceds to put the code in for the 2 yards and cannot find anything. She does not know what to do. Tried this a few times, manager comes by, she asked him to help, he says"I can't right now. Goes to another cash register, does something and then stands there and talks. His name is Todd. Then a worker says she will go back and check the price. The cashier says that she wants to check the next customer out because of the line. The costumer behind me has a lot of items. We are now 45min. into 3yards of fabric. We have an appointment and can not wait any longer. I have a little girl who is heartbroken and am out of a lot of time. But who cares about the little man, not Walmart.
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October 2018 by Crazzie Angel
Love the photo computers that allow you to pick what and how many and what size pics you want at good prices.