Sleep Number is a business that offers high-quality mattresses and sleep products. Customers consistently praise the staff for their knowledge, helpfulness, and friendly attitude. Many reviews highlight the exceptional customer service, with employees being patient, kind, and willing to answer questions without pressure. The staff is capable of guiding customers to find the best mattress to meet their needs and budget, making the shopping experience stress-free and enjoyable. Customers appreciate the wide selection of quality beds and the ability to have their chosen mattress delivered to their home. However, some mention frustrations with the customer service system, especially regarding delivery issues and communication problems. Despite these challenges, most customers remain satisfied with the product itself, emphasizing that their sleep has improved significantly with their Sleep Number mattress. While the local store staff is helpful and professional, difficulties with resolving delivery or support issues through customer support systems can be frustrating. Overall, Sleep Number is recommended for its quality beds and excellent in-store service, though customers should be prepared for potential challenges with post-sale support.
Knowledge sales staff! Very helpful! Excellent experience!
November 2024
The employees were very knowledgeable and very helpful.
October 2023
The staff was knowledgeable and helpful. Even when they seemed to be overwhelmed with more customers than staff, they made us feel as if we were still important, all the while knowing that we were the last ones to have walked in. I would recommend this store for your sleeping needs!
