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April 2024 by Erik Gretka
Took my father's Ring in for simple repair. It was destroyed. Shop elsewhere.
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March 2024 by Kid Martin
I love color and so my husband has bought all of my pieces over the last 12 years from Riddles! Their customer service is impeccable and their selection is wonderful! They even helped my husband design and create my custom wedding ring!
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March 2024 by Kim Heagy
Our family has trusted Riddle's jewelry for various needs for years. I recently had a house fire and some of my most treasured pieces were covered in soot. I brought them to Riddle's and they not only restored them beautifully, but treated me with great kindness & compassion. They are truly professionals in the jewelry industry and I would highly recommend them for any of your jewelry needs.
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March 2024 by Jennie Ratliff
Fast and amazing service. Beautiful work and excellent customer service.
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January 2024 by Carri Lynn
I had a ring resized and they were suppose to look into band options for it to see if we could do something custom. I dropped off the ring and they told me 2 weeks on resize and someone will call me once they talk to the jeweler about my band options. A week passed and I decided to call to make sure before I come pick up that it gets discussed with the jeweler and I was told they forgot and would be right on it. Then a couple days pass and 15 mins before they are to close they tell me I’m rings done and no idea what I am talking about for a band and didn’t apologize or try to figure anything out. Just ya we have no idea but your rings done… when I went to pick up they still didn’t offer to figure anything out for me so I told them screw it and the response was ok no problem bye. Needless to say, I will not be going back and I don’t recommend anyone to see them in the future who wants things done professionally and efficiently.
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November 2023 by Christine Dubik
The staff were pleasant, good sale.
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October 2023 by Lindsey Raine
I went into Riddle’s recently to get pricing on a custom piece due to a loss on my previous wedding ring and had 4 big red flags happen. First, they tested my current ring and told me it was 10kt gold which I’ve had 3 appraisals on that read 14kt and I’ve since paid $150 to a private gemologist who tested it at 14kt. Next, when asking if it was possible to create a custom piece, a specific way, I was told they’ve done things in the past and “sometimes they have to Frankenstein it together” but they make it work. Next, the price that they are selling lab created diamonds at his over 3x what you can purchase similar stones on the internet for. Lastly, when I had called back to ask for a damage report to be written on my old ring, the sales associate I spoke to on the phone said that they’d have to send my ring out to their corporate office and that he “didn’t trust them at all”. He recommended someone in town to help me and repeated over and over that their corporate office does a terrible job, charges too much and he doesn’t recommend them. Yikes! Lastly, they still haven’t called for the quote on the custom piece I requested over 2 weeks ago.
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October 2023 by kevin LaDue
Bad bad customer service not friendly at all. If I didn't have to get my wife's ring resized I would've gone to another jewelry store.
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September 2023 by Crusader Chevy
Michelle was great! I asked tons of questions and she was super knowledgeable.
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June 2023 by Eric Pavlack
Excellent service, very nice staff. Very prompt and helpful. The manager replaced a watch battery for me and offered to send my watch back for repairs if necessary too
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June 2023 by Richard Hamilton
I puse chased some beautiful emerald earrings for my wife’s birthday she absolutely loved them and the service at the store was outstanding thanks again Devin for your help!
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June 2023 by Jessica Srb
Such a great place to get jewelry and great prices! The staff is also super friendly and helpful! Melisa was super!!
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June 2023 by JAn McKeown
I had a ring sized for a better fit and it is absolutely gorgeous . I'm very pleased with how it feels. Great service!
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May 2023 by Becky Nelson
When I came in they did not have the battery on hand. It was backordered. So I gave them my cell phone an evidently the calls or texts did not come through to me. However, Melissa took it one step farther and found me on social media Facebook to message me that the battery was in. Amazing customer service to and give me the message. I was very impressed. She is the best ever.
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May 2023 by Corey Neal
I had a wonderful experience and I will always shop with you guys thank you Melissa for selling me my first watch and my other jewelry for my family
