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October 2023 by Hanna Rutherford
This place went out of business***UPDATE*** It turns out William didn't cancel our order like we asked him to. We called back today and got Zack on the phone and he took all of our information and took care of us. If you do go to matress firm I would recommend going through Zack. And for the love of everything that is good do not buy if their system is down.If I could give zero stars I would. We were lied to multiple times, the sales man pushed us to purchase from them vs the manufacturer and claimed his product was better.After weeks of "misunderstandings", phone calls that went to voice mail and us not getting our bed we decided to cancel our order and buy direct from the manufacturer. I can say that if you are buying a nectar bed DO NOT buy it from William at matress firm. Wait for a sale from nectar and buy direct from them. If you call nectars sales representatives you can get even more deals/ discounts. I can say with 100% certainty that the sheets from nectar are softer and higher quality than the bamboo sheets that he tries to sell at the store.It has been a week since we canceled our order with matress firm and still have not been refunded. I hope that if you decide to go to matress firm you have a better experience, but I cannot reccomend them after ours.
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March 2022 by Jade and Derek Wyman
If I could give them zero stars I would. We are returning customers. We bought 3 mattresses here about 5 years ago and had an amazing experience which is why we went back last week. Our mattress ripped at the seam and they said they would give us the full price of the mattress towards a new one since it was a warranty issue. We purchased a new mattress and we’re told it would be delivered in 4 days. Delivery day came and we were told they couldn’t get it because of the weather. Then they said they didn’t know when they could get it and gave a long drawn out story about mattress shows across the state. We said we wanted our money back and magically they could deliver it in 3 days. The night before the delivery they called and said they were having truck issue but assured us that we would have it or that it would at least be in Helena. The delivery day they called us at 3 pm to tell us the mattress now doesn’t exist and they can’t find it. They then said it would take two weeks to get it. We got our money back but have to wait 3-5 days because of the banks. Beware of this place they have really gone down hill.
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February 2022 by Steffany C
William Edwards helped us and he was great! Very friendly and reasonable and helpful with our budget(: I'd go back to him next time we need a mattress!
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November 2021 by Jamie K.
Helpful in the store. Not helpful after. Waited 5 weeks longer than promised, not sure why they choose the business model of not ordering more stock before a big sale then make the customer suffer for their lack of planning. Since they didn't actually take money off during their "sale" they offered freebies. I got a pillow that hurts my neck, a mattress protector that I have to smooth out every morning because it wrinkles up under the sheets, and one other. They promised an extra "freebie " for the huge delay in delivery then didn't deliver it with the mattress and wouldn't return my calls to the store. I wish I had looked into the competition more before going here.
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September 2021 by Katie England-Freer
I had a great experience at Mattress Firm with William being our salesperson. He understood our wants/needs, very knowledgeable and made the process of buying mattresses a breeze. Highly recommend using William when shopping for a new bed. Thank you!
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June 2021 by Danial Sutherland
Very understanding of my needs for a firm mattress. Back support
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May 2021 by masha joslin
I have nothing but good things to say about this place. Great customer service, very knowledgeable about their products and they worked with our price range. We went to two other places and the the mattress we liked would not be available for months. Mattress Firm made it happen! We had an amazing experience and highly recommend them!
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May 2021 by Lucy L
We had a good experience, the salesman William was very attentive, friendly, and willing to listen to our needs. He gave us space to decide and wasn't pushy about trying to make a sale. Great customer service and very professional... plus they have a military discount.
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May 2021 by Baxter Lumley
We had been to quite a few places and just didn't get the service we got from William. He treated us well and Mattress firm has a Military discount something that seems to be disappearing these days they deliver and will dispose of your old mattress to. This was a great experience which I did not expect thanks again to William for all the help.
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May 2021 by Brianna Serrano
William, or Bill if he’s in trouble was fantastic!! Talk about someone who loves his job!! Such a fun person and great salesmen!
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May 2021 by Erica Ginn
William was super helpful, and I'm leaving with an AMAZING mattress!! You can tell he really enjoys his job!
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May 2021 by Carrie Huston
Great service!! Great deals!! Great beds!! 2nd time purchasing here very pleased!!
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April 2021 by Melissa P.
A week ago I stopped in Mattress Firm after visiting another mattress store in Great Falls. It was such a difference from the time I stepped into the store. I was greated by a very friendly person, who admitted he was a delivery person covering for the manager for 10 minutes, and he'd be happy to help in the meantime. With the assistance of both guys, I purchased a much better mattress than what I thought my budget would allow. It wasn't in stock, though the truck was going to the warehouse in Helena the next day. They dropped it off on their way back into town on Friday afternoon so I could have it for company that weekend! The exceptional service, quality of mattress for the price, and the seemless delivery, are all reasons I will return again! Many thanks to all of you!!
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March 2021 by goose bumps
I honestly had a amazing experience at this mattress firm and I would highly recommend going here for a new bed if your looking great prices amazing people
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January 2021 by Anthony Aragon
William and his team over at mattress firm are great people! The moment I walked in I was given excellent customer service. William made sure to to find me and my wife the perfect mattress to fit our budget and we love it! Thank you for setting the bar for excellent customer service. :)