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July 2023 by David Bibb
Felicia S. Was efficient, friendly, and very helpful; she exemplified the service Horizon I have come to expect from the credit union.
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July 2023 by Momo Mckenzie
The staff is friendly! Caleb is very passionate about helping members where he works
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June 2023 by Jonas Bedford
This is absolutely the worst bank I've ever dealt with. They're immoral and in my opinion half their practices should be illegal. Go to Russell country instead! Horizon ruined embarcks reputation!
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May 2023 by Miyuki Taeya Linny
They have the most complicated, time consuming, and redundant automated system and it's not even clear on directions. I'm not a senior citizen but their calling system makes me feel like one because every time I follow the directions I don't get to talk to a representative. I might as well just drive to the bank to ask my questions because their phone system is the dumbest one I've ever experienced and I've dealt with the Tricare automated system and holding times, so the fact that Tricare is more bearable, is saying a lot.
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March 2023 by Lyle Blee
Not as happy with Horizon as Embark. No phone number to your local branch. All goes to a nationwide call service. Local employees are great nut.
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March 2023 by Christian Gauer
Ever sense they became horizon it’s been a downfall over charging for random stuff staff if rude and everything is made complicated for some reason
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February 2023 by Jack Swanson
Switching from Embark was THE WORST decision this credit union could’ve made! Horizon is absolutely terrible from the very beginning and to find out that only 3 staff at the River location are still remaining since the merger says it all. Can’t talk to a local person, automated phone tree hell to get any assistance or answers. I highly recommend steering clear of this credit union and look elsewhere. Just read the other recent reviews!
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November 2022 by RMA
The most disgusting thing happened when Embark joined that Horizon. You can not get to their page (get some Red Hat instead), log in information is not recognized, cash can not be withdrawn, 800 number takes forever and connects you to somebody out of state. I am closing this account as soon as I get to reach finally somebody who will k let me access my account online
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November 2022 by Raisa Allen
Why can not they even set the proper link to the bank site from Google? Why do I have to put special efforts and time to find where to login to my account?
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October 2022 by Rachel Nelson
I tried to withdraw money from my husband's account today in the drivethrough on 15ht street. I'm not on the account so I wasn't able to do it. Which I totally understand. However the teller was very rude to me about it and wouldn't even let me finish speaking before she cut off the video comm. She acted like I was some some sort of criminal.I understand there are rules but I did not appreciate the way she treated me. I understand she had to tell me no but she could have done it in a polite way.
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October 2022 by Lori Armstrong
My experience with Horizon FCU has been the worst thing ever!!!! Would not recommend to anyone. Absolutely horrible! Have contacted numerous times and no one knows anything. Terrible service on loans. Payments not being made for months.
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August 2022 by Nathan Wheeler
Used to be great, been with them for years, even when they were teachers federal credit union, but with the horizon merger, the service is trash. Like honest garbage. I have nothing positive to say. You really screwed up, everyone I know is leaving for different unions and it has only been 3 days since the switch.. pretty sad. Pretty pathetic
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July 2022 by Chris Bamfield
Now that there being bought out seems there CEO is making sure as many people as possible leave so horizon has no business useless CEO lier and not professional at all
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April 2022 by Z!M BBX
Absolutely most difficult credit union I have ever dealt with. Their “system” is designed to push all outgoing transactions before processing anything in. Basically, if you get paid the same day that auto pay bills come through, they will charge everything to your account before processing your deposit. This ensures that, if your account can be overdrawn, they get the maximum amount of overdraft fees. I was once charged 8 different overdraft fees the same day I was paid due to this “system.”
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September 2021 by Sandeep Kumar
FOREX INVESTMENT I never believed my life will change in such a manner, i saw a review on a page about MrS Angela Carter. and before then i have never risk money doing
