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July 2023 by Dwight Panton Jr
Micheal Evans from Taylor’s auto max put me in a 2019 Honda accord recently. After not getting approved by most banks (cause I had no credit) he stayed with me didn’t give up continued to show me ways to build credit and try to get me more offers to where eventually he got me a deal. Very good salesman would send my friends to him
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May 2023 by Kaylee Ryan
Ray Dozier was such a blessing through this whole process! He got us the perfect family SUV without the headache! Thanks for all your effort and help through the process..you went above and beyond!
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May 2023 by Ron Briese
Purchased a Ram pickup from Mike Evans - Professional salesman and great experience.
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May 2023 by Jasmine K.
I purchased my used truck at Taylor's auto max, and was told to be sure to bring it to the attached repair facility for service. I brought it in for a problem with how the engine was running, and they did a tune up, and replaced the spark plug wires, and put in a new battery. That did not fix the problem. I went to another shop, which replaced the spark plug cables with quality cables with the correct capacity, and replaced the fuel filter, which fixed the problem. A few years later the battery failed. I went to a different shop (since Taylor's has proven ineffectual in my experience), which tested the battery for free,. The test was done while I waited. They said it was bad. I then looked at the original receipt and realized that the battery was installed by Taylors, and was still under warranty. I called Taylors, and they said I'd have to bring it in another day. I pleaded, since I live 60 miles away, and rarely bring the pick up to town. They relented and said they'd test it, but it would take two hours. I waited for three hours, and was told that there is nothing wrong with the battery. They then CHARGED ME $30 for telling me that they would not honor the warranty. I protested, and they said I couldn't have my truck back unless I paid. The service writer was unkind, unhelpful, sneering and unwilling to listen or understand my perspective.I spoke with the battery manufacturer, who said that they would replace the battery for free - honor the warranty - and give me permission to take it to a different retail outlet.
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October 2022 by Ashlyn Korst
Holy cow, have you met Raymond Dozier yet! He’s a great salesman and person. He makes the car buying process a breeze!
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January 2022 by Kimberly Sherrell
Daniel was amazing and i couldnt of asked for a better car buying experience. Thank you so much
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January 2022 by Paulina Rubey
Daniel was very patient with us (as first time buyers) not pushy at all. He was very honest and open. Would definitely recommend going to him. We are so happy with our car!
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January 2022 by Calvin Gone 3rd
They were friendly and gave q great experience in purchasing my car.
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May 2021 by Jason rutledge
I don't even wanna give 1 star but I had to so I could write my not so good experience...my wife and I was looking at 3 different trucks and I did the on.line application and got a phone call the next day and told the salesman these vehicle have our interest and my application said I was approved...that was almost 2 weeks ago and I never did hear back from my salesman...I guess my time and money is not worth there time and money...I always thought Taylor's said no problem...more like you call us but we won't call you back....maybe it's because I'm on ssi ?....
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October 2020 by Ben Graber
Terrible customer service. I decided last night to buy a 2005 Duramax from them. The salesman I talked on the phone with told me not to do the paperwork with the salesman that showed the truck, but to call him back and do it with him. He said it was too late to make a deposit and he would do it first thing in the morning. I was told it would not be sold out from under me. He called me when he got in in the morning and said it was already sold. Absolutely pathetic business practice. Followed their instruction and they screwed me over. Will never be doing business here again.
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September 2020 by Jerry Schuler
They make the experience of buying a car wonderful. everyone you speak to is genuinely friendly and and helpful
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August 2020 by Matthew Augare
Great experience was fast friendly we did most of the paperwork over the phone all I had to do was test drive sign and leave.
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August 2020 by kristina Smith
Everything about the service I received was one failure after another. I was pushed to hurry up and do my paperwork before I even drove the vehicle. That week I realized something was wrong with the vehicle and notified them and they offered no assistance. My paperwork included a down payment and a warranty I had not expected or been told about. I didn't trade anything in and they told me I was getting the vehicle for $400 over cost. This apparently was not true because less than a month later when I went to trade it back in they said we cannot help you, you are thousands of dollars over the value of the vehicle. I felt they dished off a vehicle they knew that had problems and that they were not honest about anything I was told.
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July 2020 by Kristina S.
Everything about the customer service I received was dishonest and disappointing. I was pushed to do paperwork before I even drove the vehicle, so I rushed through a quick 5-minute test drive. That week I immediately realized something was wrong with the vehicle and called to see if they would rectify. I was told I was on my own, and to take it to service. The warranty work had to be done 2 hours away, so I had to get rides both to drop off and pick up, as well as being out of the vehicle for a week. There was a down payment and a warranty added to the paperwork I was not expecting, nor had it been discussed with me. I was told they sold me the vehicle for $400 over cost. This was apparently not true because less than a month later when I decided to trade it in they said they couldn't help me because I owed thousands more than it was worth.
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May 2020 by Brande Rice
Their website is wrong. It says guaranteed approval, which is wrong. This whole world is based off credit, and there is actually good people with children who need help and can't get it anywhere. These people were rude and inconsiderate, I would never refer anyone to this cpmpany.