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March 2023 by Annette Duncan
The lady behind the counter was friendly
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March 2023 by Ingrid Wood
I was hoping to come in today, a Saturday, to do a shared branch transaction. Your Google profile says you are open, but when I called it said you are closed today.
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March 2023 by Toeknee Higuns
Decent credit union. Some of the tellers pride themselves on looking down their nose at you.
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July 2022 by Riding in the 406
Poorly trained staff that don't know there policies even tho I was standing in lobby and herd that there was no problem with my low credit score and the loan but then later told no and treated horribly by staff
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April 2022 by Stephanie Call
We had a crazy move and Betty and Danelle were absolutely awesome at helping us the whole way and keeping our account safe. We can't thank them enough.
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December 2021 by Destinee O.
Definitely would not recommend going to this bank for any type of loans. The head loan manager is a very ignorant man with absolutely NO personable skills. If you can't get the loan you're wanting, he'll make no attempt in helping you with what the bank could offer you. He has absolutely no issue pushing you aside/rushing you for other clients. Also forget about anything being done in a timely manner. And they'll run your credit before they let you know the possible loan amount they'll offer. Now all the women who work at this location are awesome. So good job ladies. We will be cancelling all open accounts and moving our business to a more friendly and professional environment.
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October 2021 by Michele
My uncle passed away and as soon as the person in charge of reading the obituary section in the paper saw his name as just a death announcement proceeded to take all the money out of a joint account to pay off a line of credit. This bank did not notify my aunt who also has her name on the account to inform her that she will not have any money left in their bank account. Due to the inconsiderate and unproffessional actions of this bank employee, my aunt does not have enough money now to cover the cost of funeral related expenses for her husband of 56 years.
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August 2021 by Kyle Hale
Danielle in the loan department is extremely rude when asked simple questions.I inquired about becoming a member and her exact answer was “I can’t help you” followed by a long pause like that was an answer I should understand.
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January 2021 by T. Heiser
ATM inop
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July 2020 by Tamara Heiser
ATM inop
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May 2020 by L B
My auto loan is through this Credit Union. The process of receiving the loan was easy and wonderful. I will probably bring my future loans through 1st Liberty.However, when I wrote my first check to pay my loan (as I bank elsewhere) 1st Liberty said my check bounced! They were very unhelpful in the entire situation and it took them several days to identify the issue (which my bank was able To identify that my check was in fact good in less than one minute). This has since been corrected and I have not had another issue writing a check to pay my loan.However, recently while traveling I spoke with a CU representative (I’m not sure of the location as it was over the phone) and explained that I need to make my payment over the phone with a debit card. I was notified of a $10 fee for such, and having never made the payment over the phone I asked for a one-time waiver as I was traveling and did not want to be late. The agent insisted I was already late and used a disparaging tone and refused to be of assistance. After several minutes on the phone, including her trying to deal with an issue that had already been resolved (she must not have looked at the notes as I suggested) she disconnected the call very abruptly and rudely.I called back and was delighted to speak with a different representative. I explained the situation and that I was prematurely disconnected and she waived the fee right away and processed my payment very politely and expeditiously.If processes are in place to ensure money is not mismanaged and all agents receive the same level of customer service training this very well could be a 5 star financial institution.
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October 2019 by L Backen
My auto loan is through this Credit Union. The process of receiving the loan was easy and wonderful. I will probably bring my future loans through 1st Liberty.
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March 2018 by Christian Legg
They took forever and helped the other people who showed up after me
