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March 2024 by Kyle Maynard
Post man today left a ticket for an item that needed signing. Everyone at home watched him drive by and found all our mail and packages later on a door we don't use. He never knocked and I don't see how you miss the vehicle of 4 people being home and eye contact with them. Pure laziness. Now I gotta take a hit to my wallet and take off work early for the laziness of another. P.s neighbors say this is a repeat thing.
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February 2024 by Tammy
Box holder of SAME box number at the post office for over 40 years. In December one of my monthly statements was returned to the sender stating undeliverable/invalid box number. How??????
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January 2024 by Kerra Mortieau
My mom entered the store 15 mins till closing with two packages for my dad who is currently deployed in Iraq. The woman working was disrespectful, rude and unprofessional. She could’ve easily just turned her away in a kind manner, but she decided to complain loudly to the other workers in the back, make snooty sarcastic comments about how to address the package, and proceeded to complain because it was her daughter’s birthday. I understand it has been a rough week for all of us but customer service should not be dependent on the things you have happening outside of the work place.
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October 2023 by Josh Baker
Very rude people workin in the inside I was tryin to pick up a package that I ordered and some one in the back wanted to commented I should know the size since I bought it but it was bought off a site I had found and had never ordered from before and I find it very unprofessional to make comments like that to customers
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May 2023 by Kim Manes
Our packages keep getting lost. This post office has lost like 3 or 4 of our packages. It's REALLY annoying.
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March 2023 by Ken Fruehling
I’m not impressed with the mail carrier for my area E. Helena. I mailed my mortgage payment a week before it was due and for some reason it never made it to the bank?Now I have no idea where that check is at.Do your job!
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May 2022 by Grace Heslep
Staff are very nice and helpful, but there are often really long waits and lines…. Also, I constantly get mail in my box that isn’t mine, which is annoying.
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May 2022 by Chanelle Fisher
Well, as you can read the problem lies with one main person. POSTMASTER CHERYL: You are a miserable human who needs THERAPY. STOP BRINGING YOUR PERSONAL PROBLEMS TO WORK. It’s NOONES FAULT you’re so miserable SO STOP treating others DISGUSTINGLY. Or I promise you you will never be happy in your life.
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January 2022 by M. Nunya
Called today to ask about an expensive package that was showing as "out for delivery" despite my postal carrier already being here. The postmaster Cheryl was EXTREMELY rude when I expressed disappointment in her lack of awareness as to what to expect regarding my package or how to locate it. Instead she was rude, defensive and angry about my not being considerate of her staffing/scheduling problems. This post office has frequently disappointed with failed deliveries, lost mail packages and terrible customer service.
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January 2022 by bryan curtis
Because I have to use a post office in East Helena this is where I go for my mail. I’ve had nothing but problems since I moved here and when I try to address any of the problems nine times out of 10 they respond with rudeness. I wish I did not have to deal with this post office at all. I see a lot of similar reviews so I know I am not being unreasonable with this review
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January 2022 by sara De Santiago
Called the office to see if my package had been returned to sender. the lady that had answered was EXTREMELY rude for no reason. she made sarcastic remarks and when all i wanted was to check and see if they had my package. at the end of it she hung up on me.RIDICULUS. they need better staff.
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January 2022 by M. Wal
Called today to ask about an expensive package that was showing as "out for delivery" despite my postal carrier already being here. The postmaster Cheryl was EXTREMELY rude when I expressed disappointment in her lack of awareness as to what to expect regarding my package or how to locate it. Instead she was rude, defensive and angry about my not being considerate of her staffing/scheduling problems. This post office has frequently disappointed with failed deliveries, lost mail packages and terrible customer service.
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November 2021 by Nathan G
FYI: I called AMAZON and requested that they never use USPS again. You can too. Now Amazon will use UPS or FedEx to deliver my packages ???These USPS guys are a nightmare to deal with
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June 2021 by Kody Williams
Required to use the post office since no USPS mail gets delivered to East Helena homes, have had several packages returned to sender, delays, etc due to not knowing if the package is going to be shipped via UPS, FedEx, both of which are much preferred, or delivered via USPS. They know the home address that the P.O. Box is associated with, packages shouldn't be returned. Still not sure if there's a valid reason that we can't receive mail to our home address like virtually any other city in the country.
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June 2021 by Tac0p0wner
Have had nothing but issues here.
