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July 2024 by Richard Corbin
One year ago I bought a Napa auto battery and this year I brought it back for them to check after it died for no reason. They hooked up a diagnostic device and replaced the battery immediately. They are not allowed to install, he loaned me the exact tools to remove it based on my car model. It was a flawless installation that took about 7 min. When the defective battery was first installed the cables sparked gigantically. You must have everything turned off before installing a battery as sparking can occur. You must also connect the cables in a specific sequence to avoid sparking. I did both but no matter, there were huge, gigantic amount of sparks installing that first battery. It was scary.
After the install I had Auto Zone perform a Charging System-Battery check as I wondered if it harmed my Alternator. It checked-out okay.
But now I wonder if that sparking was a sign that the battery was defective.
The new battery did not spark at all during the install.
I have always bought NAPA batteries and they last years longer than they are rated. The bad one was a Factory Assembly Line "one-off" !
Every assembly line has that one-off item that gets by the inspector.
This Napa has very easy in & out parking. Clean inside & out. Large selection Auto needs & parts. The crew behind the counter, "Exceptional".
Cash-Credit or Debit. FREE engine-light, battery, charging system check & free loaner tools to fix it yourself.
It's your Hometown Auto-Parts place !
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July 2024 by Joe Wheeler
Shopped around town at the other stores and found that NAPA has far the best counter crew in town. Keep it up C. falls.
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May 2024 by Craig Mahan
They know what they're talking about
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January 2024 by Eric Biermann
They always have what I need. I've been to a few of the other auto stores in town and always end up here.
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August 2023 by Scott Smith
Great store. The staff is very friendly.
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July 2023 by Gothic Inspirations
Excellent customer service. Thank you for taking the time & helping me figure out my issue with my battery and getting me headed in the right direction. It meant a lot and I’ll be back. -MH
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June 2023 by Kniwrong
From bad to worse. Every manager change seems to make this place worse. They never say hello or anything and all the good counter guys have moved on. I was a napa guy up unil this store. I would call and order and then you call again next week asking for an update and they forget to order it. Just dont expect too much and you wont be disappointed. Ive been flatheaded too many times here to go back and my customers are not happy with waiting a week just for a part that Napa forgets to order
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December 2022 by Lee Emery
Always has what we need! Ordering parts normally take less than 24 hours to get there too! Great service every time!
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October 2022 by Jeremy
Great customer service. If you have AAA insurance NAPA offers a discount on parts for showing your card. Quality parts I've been trusting over 20 years.
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September 2022 by Ronda Moore
Thanks Columbia falls napa for installing my new wipers! I really appreciate your help and taking the time to make my car safe!
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August 2022 by Bossasslou Dalimata
NAPA as pretty bomb.They did all that they could to help me find the part that I needed. They also gave me an awesome discount on some very expensive stuff. Thank you Napa of C Falls
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July 2022 by Amanda Zahn
Always has what we need! Ordering parts normally take less than 24 hours to get there too! Great service every time!
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May 2022 by Angela Juarez
Joe Wheeler has lots of experience at being a sales man an he's so full of himself he thinks he's always right. But he doesn'take care of his fiance or family obligations. He's not a man of his word an doesn't take time to make sure his partner is able to also have a vehicle to get to work
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April 2022 by Robert C
I receive specials and other deals from Napa online, and this franchise has recently chosen not to honor them any longer. Sooner or later you are going to have to step beyond the 1990's and understand that you can't rely on only the walk in customer who likely doesn't have the internet to compare prices. Corporate Napa obviously sees the issue as they are attempting to at least start to try to catch up to the other local parts stores who have a connected online presence to their physical stores. Honestly, his store is completely lost every time I place an order online! You are more expensive on most everything- but that was fine when you would honor the online sales, as you do have some harder to get items. Good products- but come on...why not honor the advertised sales from your own brand?
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January 2022 by Richard Koehler
Great people and very helpful.
