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March 2024 by kevin cass
If you can ship your package any other way I would do it! I even paid extra to have a package delivered a certain date which was ignored and wasn’t even put on a truck. Then was told they couldn’t find my package. I’m surprised they have 3 stars suggest using other courier if you actually want to see your product!
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February 2024 by Stacey Konda
Worst service I have ever experienced. They would not deliver to my address. They claim severe weather for the last week which is completely false. It has been in the 40s and sunny all week. Could not speak to a real person always get automated and then hung up on. I would have gladly picked up my package or had it sent to another address if only I could speak to a real person. If they have issues with delivering to my address as I do live out of town, then they should contact me and not makeup false weather claims. Ended up having to have contact seller and have the item replaced - and sent to a different address.... this place is awful!
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February 2024 by Sean Larson
Horrible, would not help with getting in touch with local hub.
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January 2024 by Gwen Chapman
Good customer service
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June 2023 by Delane Taylor
Driver Kelli went way beyond expectations. 2 90# boxes (and I bet she only weighs 100# herself). Volunteeredto maneuver them into garage . So appreciated. What thoughtful customer service
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May 2023 by E Z
In delivering my package UPS changed the delivery address without notifying or asking me (I’d have happily provided an alternative address) and delivered it to that unknown address, so obviously I do not have my package, and UPS has provided NO HELP in finding it other than “file a claim.” Yeah no, you’re going to have to do better than that.
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March 2023 by Raymond Hibnes
Customer center is great. The fact i have to go there every year to get my undelivered packages not do great.
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March 2023 by Bryce Scholz
This review is ups as a whole. I've had no interaction with the local employees. But UPS as a shipping company is absolutely incompetent. U get one star only because i can't give you zero. I've had several del shipped ups recently, not my choice, but EVERY time, i get worked over. They're late, they don't show up at all, they mark del when they are not. Me freight and yours, sits on the dock somewhere and sits, and sits. It's ridiculous. They delayed tonite because of severe weather after already waiting 7 days, from Denver. REALLY? I work in shipping and logistics, the weather had better be hurricane style if you ain't gonna deliver. Ridiculous & Incompetent. Final answer.
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February 2023 by Myranda H
Kim went above and beyond helping me after the UPS store staff locked their door on me prior to closing.Thank you so much KIM!!! you made my day.
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January 2023 by Anna Coleman
So, since my super awesome UPS delivery guy Jeff retired last year, I haven't had the best luck with deliveries. I've found that whenever my package status shows "Out for Delivery", it means it will be delivered the next day. I also now have issues with drivers going partway down my road and leaving my packages at my bridge, which is about 1/4 mile from my house down a winding driveway. Unless I get a text notification or head down the road, I don't even know anything's there. Also, since we live in an area that gets some high winds, lighter packages always run the risk of blowing off the road and falling 11 feet down into the creek below. None of the new drivers will even attempt my road if a snowflake falls. However, I do have to say that any time I've called or stopped in to the customer service center, the ladies I have dealt with have been amazing! They are super friendly and get my issues resolved immediately. Since I am writing this review for the customer service center and not the shipping grievances I have with UPS, I'm giving them 5 stars. And whatever she's getting paid, Angela deserves a raise.
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December 2022 by James Kellough
Watch the guy deliver package to vacant house next door. Driver said it was signed for. Terrible
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September 2022 by nacoma whobrey
Worse customer service I have ever experienced. It is a disservice that it is the only option in town. Perhaps competion would improve service
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July 2022 by Garrett Ross
I cant even get i to contact with customer service, I’ve gotten 0 updates, and zero progress on when my package is going to arrive, and it’s already a week late
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July 2022 by Robert Stevens
HORRIBLE. Package shows "out for delivery" having arrived in Butte at 5:00AM, and NO SHOW from the delivery truck. This is the 4th (at least) time this has happened. After the truck left, I checked the app, put in the tracking number, and the delivery status was shown as "pending." I hate this service and lately they have not been able to get their act together to deliver a package when promised. I was even emailed and told my delivery date had changed to Friday instead of Monday. I was really happy about that but again, these people cannot get it together, so now I have no idea when my package will arrive. Absolutely HORRIBLE service.
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July 2022 by Darcie Windham
worst delivery record i have ever seen , if tracking says friday you may as well count on the following monday (if your lucky)tracking says out for delivery and it doesn't get delivered
