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July 2024 by Elaine Huang, MSW, MA
Always FABULOUS customer service. Top notch in all ways. My favorite place to shop for office supplies. Staples print shop is unbeatable - they do beautiful work. Great staff at both locations in Bozeman. Love the products Staples offers (great value) & their rewards program. I also highly recommend Asurion (insurance program for computers and printers) - they are excellent for tech support, repairs & replacement. Staples as a company gives back to charitable causes. Marvelous staff & their outstanding customer service is my number one reason for shopping at Staples.
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July 2024 by MT ELKLADY
Online purchase and picked up. I was able to use my coupons online, thankful for as many sites have issues there. Purchased a chair and wish it was already assembled. Assembly was an extra, and extremely ridiculous fee. I appreciate good sale prices.
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June 2024 by Mark Armstrong
Associates are always eager to help me locate the items I am looking for and recommend substitute when the item is not in stock.
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January 2024 by Uglytruth
Nathaniel was super helpful
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September 2023 by Jane Griffith
Jacob guided us in purchasing an HP printer that was very easy to install and use . He was very kind and helpful and we were able to easily return a Brother printer that we purchased at another store . There printer selection is huge and Jacob was great !
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August 2023 by S. B.
Thank you, Nathaniel, for offering the best service I've received in a very long time! He was friendly, offered to help, kept with me until we finally found the item at the other store. This is what I appreciate in a store, your employees who are helpful, professional and capable! Well done!
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January 2023 by Kari Crain
Not a great customer service experience. I tried to take a three week old chair back because a wheel broke off and the clerk and the manager were so unhelpful. Apparently if you don’t buy the warranty (who actually buys these?!) then you are SOL. Will not be shopping there or at any Staples again.
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December 2021 by Chantelle McDuffie
Staples in most of the towns I travel to seem to have few staff members that will do anything not to help shoppers. The Bozeman store is different the staff offered to help me several times and they seemed to be happy to be at work. I was able to locate everything I was after with their help and left very happy.
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December 2021 by Katie K
Brad was extremely helpful, courteous, and professional. He assisted me with my “self-service” printing job and made it go smoothly and quickly.
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October 2021 by LTPC Builder
Watch what you buy. They won’t return unopened items, even when they currently stock the exact item.
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May 2021 by Tom B.
Haven't been in Staples for years WOW a lot nicer than the store was years ago if I still had my business it would be my go to place for all my business needs. I finally found the perfect chair to bad it's 10 years to late
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May 2021 by Charles Kendall
Ray helped me get a new router and was very informative. Ashlee helped me checkout and was helpful and friendly. Great customer service.
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May 2021 by Jake Noble
Sold me a defective set of AirPod Pros, wouldn’t take a return because covid and now I’m fighting with Apple, who first stated that within the first 30 days they make you return to the store you purchased from, Apple sent me two mailers and now screwed up my paperwork and won’t replace the defective product. I will never give Staple another dollar.
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March 2021 by Blaine Decker
I was hoping to give it more stars, but I can't see. They literally turned the lights off while I was still waiting for them to finish my printing job. I think they pushed my project until the very last minute claiming that was the order of work. Even though I submitted my project at 10, and they guarantee same day finishing by 8:30 if you submit by 2pm. I feel sorry for anyone that submitted by 2, oh wait they probably did theirs first. They are not the only print service in town, I suggest you go somewhere else. They might treat you like a customer that helps keep the lights on. Let's just hope they didn't screw up the print.... yep. They screwed up the alignment. A complete waste.
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March 2021 by Dave Johnson
Great service. The associate greeted me and asked me if I needed help finding anything. He walked me to each item and helped me pick out the best products for my needs. I've had great customer service every time I've been to this store.
