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October 2023 by Google user
Finally got our wheelchair after much hassle and delay. This company has a complete lack of customer service. In my experience, phone calls and emails go unreturned. Suggest shopping elsewhere. The base of the wheelchair is solid, but I am replacing accessories with more functional design to improve fit for my dog despite having invested in a custom wheelchair. In response to their response….I received ONE call immediately after this post with a voice message left stating they are understaffed and a small business. This message came from the gentleman who made promises that he didn’t deliver during the production process. Basically, I gather, wanting me to remove this post, but still no offer to assist with fit of chair or follow up about my poor disabled dog.
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August 2023 by Gia Winkler
Bought a wheelchair for my dog who suffers from luxating patellas. Hes a very large dog, over 150lbs, this company custom built a beautiful chair for my dog. Having the chair has saved his life!
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May 2023 by Boot Strap
I’d like to say I think it’s heartwarming that people do this for our injured fur children. I’ve contacted Ruff Rollin to build a mobile chair for our 85lb tri pawd named Phoenix. He was maimed by mankind as a puppy and never knew a world with 4 legs. We will take a slow approach with him in his chair as we have 10 total rescues at this point and he does like to lounge around as the big teddy bear he is. The cart is a solid construction and fully capable of holding him. My only regret was not getting him one earlier in life although we’re getting along just fine with our slow introduction. Thank you Ruff RollinPhotos to come
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December 2022 by Jordan Russo
Amazing! The team worked with us to build a perfect custom cart for our sheep, Maggie. The cart was built specially for her and it shows! Maggie is so mobile and the cart is strong enough for farm life ❤️ Thank you Ruff Rollin!
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December 2022 by Cynthia Bronaugh
What a Nightmare!This company advertises a custom made WC and stellar customer service. Not what I experienced.Ordering was difficult and couldn't be done online. The WC that arrived two months later was huge and not what was ordered. The WC was returned and I requested a refund which was refused.
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September 2022 by Thunder Friez
This company is a phenomenal business! The best by far! They are all handmade made to tailor and did a fantastic job for my dog! I couldn't have asked for a better experience! Rue is a much happier little dog with her new wheels!
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August 2022 by Lisa Bockoski
Update: They sent a new wheelchair that fits so much better, we sent photos as asked over a week ago to see if we have it right. But didn't hear back. Our dog is finally getting the hang of using it.No support after purchase, have sent multiple requests to help with fitting and guidance. Basically we wasted $600 and our dog still isn't mobile.No tracking on shipment or notification on shipping, so you are left to wonder when your product will arrive. We waited 6 weeks to get the chair and had to call several times to ask about it.We based going with this company on the other earlier reviews. Something has changed and not for the better.
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April 2022 by Michael Maiorano
I am extremely late to post this but it needs to be said! Ruff rolling is A1! The service amazing. The product amazing and sturdy. I live in Colorado so an off road wheel chair is necessary and these things are built tough! We had a few adjustments we needed to make and Dean was awesome at working with us being out of state. I haven’t seen my dog run in about 9 or so years and with her ruff rolling wheel chair she was keeping up with me on a skateboard! Dean and ruff rolling have really changed our girl’s life. We’ve noticed more energy now that she’s able to move more! Thank you dean and ruff rollin!
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April 2022 by Scott N.
recently one of our family dogs suffered injury whe he fell off a porch fortunatly he survived but he is labrador and then we found ruffrollin this is an awesome awesome service for dogs who need wheelchairs and similar assistive devices as hu.an beings we are intelligent and can talk and make executive function decisions we are not patient and want everything yesterday including custom made wheelchairs for our disabled animal family membersp as an owner now of a disabled dog remind everyone looking at this yelp review site to stop for a moment and give thanks the good lord gives to us such a specialty business that caters to injured dogs if this awesome company was not in business then where would we go?? and our dogs are oftentimesnot only considerered the family pet but also a devoted friend who never talks about us behind our backs or carry on an adultrous affair with our spouse. so as a minister of a non denominationali church i ask us all who love and care for a disabled dog patience for the oowners and employees of ruff rollin. and lets be fair and realize our frustration is not at the new owners or the nice lady who never has answers. we are frustrated.at our own selves think about that and thank god your best friend is able to be mobile because of ruff rollins so continue to support ruff rollin. our community and people everywhere need them and the injured dog needs them god bless you all
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February 2022 by Terri B.
Well the quality of the rear wheelchair that I received and was custom-made was well-built. Having said that the customer service leaves a lot to be desired. first of all when I ordered on the website and put in my measurements which I had my vet help me with after I processed my order I later get an email which asks for another whole set of measurements?! And anytime I tried to call them to get a status of my order or had a question there was always a nice lady that answered the phone but could never answer a single question! all she did was take a message and you would have to wait for a callback. Call backs did not always happen and usually required me to call again a couple days later. I understand that this is a small business but come on people are paying hundreds of dollars for a custom built wheelchair give them a little bit of customer service to go with it!
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January 2022 by Jon Thomas
The entire experience with Ruff Rollin has been a lifesaver for me and Leaf my dog. She hurt her back. It’s been tough on the whole family.The wheel chair has been wonderful! She can do almost anything from in the cart and participate with the family on outdoor adventures. I cannot say enough about Dean, and his ability to assist over the phone with any questions I come up with. Very high quality, custom made chair.Jon
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January 2022 by B. Rose Olson
I wanted to like this company so badly. I read all these other reviews before ordering and was confident that I was choosing the right company. I called before ordering to ask about their turn around time and was told it was 7 days. I even had a employee call me back a couple days after i inquired to follow up. This to me made it seem like all these other reviews must be right and that this company was going to take care of me and my dog. At this point my dog can’t run and that was my goal in ordering this. He’s a larger dog so our chair was around $700 (shipping included). So I ended up ordering. After a week passed I called for an update on the chair and each call was being told it’d be shipped a certain day and the days came and went. They explained when it shipped a shipping email with tracking would be sent. When it eventually shipped I never got an email so I had no idea that it even went out. When it arrived it wasn’t functional. After a lot of back and forth I was able to send it back and they sent another. I finally got a functional chair over a month after ordering. Not even sure if it’s the right size. It didn’t have the same amount of adjustment holes etc. as the first chair but honestly I’m exhausted with this company at this point. Their customer service was probably the worst I’ve ever experienced. When you call you speak to what seems like a answering service. You’re never able to speak to anyone directly. They often returned my call the next day or a few days later. From what I’ve been told the company has new owners. So maybe that’s where the change has happened. I hope they’re able to work it out and continue to help dogs that need this product. I’m just considering myself out the $700 and learned my lesson I guess. I wish we would have had the same experience as everyone else in this review section.
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August 2021 by Debbie Horn
My dog is disabled on his front legs and ruff rollin have been amazing. The only thing I would say is to watch out for import fees if you are in the UK as I was not expecting this. Totally worth it though as the wheels are very well built. Very happy with purchase. Thankyou again ruff rollin !
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July 2021 by Kelly Keenan
Our little girl Greta a young English bulldog has 2 paralyzed legs in the back The wheelchair that they made for her is incredible So strong ,well made and easy to use . .She absolutely loves it and it has changed her life .They were so helpful on getting her fitted at our orthopedist They actually did a FaceTime call with them to make sure that everything was absolutely right. And when the harness that was sent was too small they immediately overnighted a new better harness that fit her wonderfully . They are a wonderful company and a joy to work with and Are changing the lives of so many dogs I totally recommend them highly.
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December 2020 by Valerie Woods
Excellent customer service and the custom chair has changed my dog's life!!!!!! He came from the shelter with a wheelchair that didn't fit him right and he really struggled to use it. It was hard to watch. Finally did my research, found Ruff Rollin', got the chair quickly, and fits him like a dream. He LOVES it and moves around so easily. Thank you Ruff Rollin'!
