-
August 2024 by Studio Collective
Excellent Storage Facility with Great Service
I've been renting a storage unit from MyStorage since June 2023, and my experience has been nothing but positive. When I first started renting, there were some concerns from past reviews about the customer service, but I can confidently say that things have changed for the better.
The owner has stepped up and is now more involved in the day-to-day operations, ensuring that all customers' needs are met. This personal touch has made a significant difference, and it’s clear that they value their customers.
When I first rented, there were some issues with the front gate and security, but those have since been fully addressed. The gate is now fixed and secure, and there are numerous functional security cameras throughout the site with live monitoring. I’ve seen the security feeds myself, which gives me peace of mind knowing that my belongings are safe.
The staff is friendly and professional, and I’ve had no issues with the service. The previous staff member who received negative reviews no longer works here, and the current team is doing a great job. I feel confident storing my valuables here and would recommend MyStorage to anyone in need of a reliable storage solution.
-
August 2024 by Jamie Buxton
I would recommend this storage facility to anyone who prefers fast and friendly service!! I’ve had several storage units with them over the years and they are very nice and accommodating. You can book a storage unit online, pay for it and start moving your stuff in immediately. They have a gate with a code to ensure just anyone isn’t able to have access and I have forgotten to lock my unit several times and I’ve never had anything turn up missing. They’ve worked with me when my payment was late and they talk to you like a person. I never leave reviews but I really appreciate MY STORAGE!!!
-
June 2024 by Courtnie Lemirande
Best storage unit in the valley by far! Very affordable, and very clean. The staff is extremely nice and very helpful. The owner is the absolute BEST!!
-
June 2024 by Chris B
Rented for a couple months. They were more than fair on pricing, always responsive and very friendly.
-
March 2024 by Joshua Walker
Great location, great service, secure location, competitive prices for nice roomy units. Highly recommend this place, had my unit for 5+ years and recommend to all my friends.
-
February 2024 by James Ord
The people at My Storage have always been incredibly helpful and good to my family with our storage needs ? 10/10 would recommend. You don't get real people everywhere you go but you do at my storage.
-
January 2024 by Shyanne Jensen
They were so easy to work with and the units are gated and kept in great repair! Payments were also easy and convenient.
-
September 2023 by Cookie Jones
Bridgette is the best!! Unfortunately she left to go back home to Indiana. She was awesome. We will miss her!! Thank you Bridgette so much!!
-
October 2022 by Robert Miller
Great people to deal with. Went out of their way to make room for short term motorhome storage for us, then gave us a full refund when we contracted covid and had to cancel
-
August 2022 by Henry
Amazing friendly staff
-
June 2022 by Julie Walters
Very impressed. Bridget was not only professional and accommodating but also very proactive. She put a unit on hold for me and called me when she said she would to confirm whether or not we still wanted it. Upon arrival at My Storage LLC offices, I was pleasantly surprised at how clean and well managed the place is. Bridget swept out our unit ahead of time and made sure it was ready for us to start moving stuff in. It was the best customer service I have ever received from a storage rental company and I've used a lot over the last 40 years. I definitely recommend My Storage LLC and have already told my coworkers and friends how great Bridget is.
-
June 2022 by JT Benton
My experience with this business has been incredibly positive. Our family is new to Bozeman and as we await our home’s completion, we’ve needed a reliable and secure storage solution. What we found is far and above anything I’ve experienced with storage providers in the past. Bridget in particular has helped us find suitable storage and has been so flexible and supportive of our family’s needs. She has gone the extra mile in so many ways - helping us find a larger unit, providing a short term solution for family who needed to store a trailer, even suggesting fun activities for our kids. My experience has been incredible. I’d give the business 10 stars if I could.
-
June 2022 by Stephanie Bos
We have had a great experience with My Storage. The facility is so easy to navigate around, and much cleaner than others that we've used. The staff have been so helpful and careful about the security of our units! We've had several great conversations, and anytime we needed a new unit, they were more helpful and quick to get us a unit than I would have imagined. Thanks for taking such good care of us when we were in a tight spot!
-
June 2022 by Diane Fenlason
This business gave us a very bad impression. I would not feel like our things were safe after the interaction I had this week.We were looking to rent a storage unit. The lady who runs the place, Bridgette, seemed cordial at first, as we were talking on the phone. When there weren't any larger units available, she offered two smaller units that would be coming available, and I said that would work fine for us. Then I asked her if video cameras were working and if the gate was secure, citing the series of poor reviews from last year that had to do with security issues on the premises. If so, that would be all good. But instead, she got very angry and said "I'm so offended right now i almost feel like telling you we have no units. In fact, WE HAVE NO UNITS TO RENT" - then she hung up the phone. I was completely kind, and courteous on the phone on my end. I have no idea why she reacted the way she did, and can only guess that she hates it when anyone asks questions. There was nothing I said that was accusatory, or even negative. It was just a question that I have asked every other storage place, and they have been more than happy to answer. This lady was the only one who responded in this manner.I don't like to leave things like that, and so I found out who owns the place, so that I could talk with them and hopefully let them know what had happened. His name is Jared. He told me that he would listen to the conversation as they record the phone calls. I was glad about that, because then he would understand the whole interaction. When he called me back, he said that he only can hear "their side" of the conversation, and that Bridgette had told him I was "not happy" that she could only offer us 2 smaller units (was a lie), and that she was frustrated because nothing would make me happy. In fact, on my end, someone else was in the room listening to everything and knows that it was actually the contrary. I was kind, patient, and was grateful that she offered the two units. In fact, right now, I am only posting a review in the hopes that no one I know will risk their belongings to this place. I know that if I was renting a unit at this point, I would fear retaliation because of the volitility of the lady's temperment. At this point in time, I don't think they care to resolve the situation because they know that business is booming. However, we will take our business elsewhere and advise others to do the same until this business (which seems to have a hands-off approach to customer service) seeks to improve the way they relate to the public.I don't wish this business any harm. But I don't wish my fellow Montanans to have risk to their belongings while in a place that doesn't value how they serve their customers. Maybe eventually, they will improve. But go there with your eyes open.Note: Only giving 1 star because it won't let you leave a ZERO rating on here. My rating is, in fact, ZERO stars. And also, I now know that the previous negative reviews are accurate in their description of interactions with the person on site. Because mine certainly was the same kind of experience. If this business were to improve or attempt to truly resolve these issues, I would gladly come leave an updated review.
-
June 2022 by Bryana McKay
I have been nothing but impressed with the dedication to providing excellent customer service shown by Bridgett at My Storage. She has been so wonderful and has accommodated my space and customer needs at every turn with a smile. Secure and clean setting with high quality materials used for their construction. I know my things are safe and secure at My Storage! Highly recommend My Storage to anyone needing a self storage unit or safe storage for their extra vehicles or recreational vehicles!! They are worth the short wait on their waitlist.And note to future renters: It is almost impossible to find a self storage unit in Bozeman right now due to high demand. Every place I called had a waitlist so it is very normal to have to be placed on a waitlist for any size of space you are looking for.
