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July 2024 by Owen Cantrell
would encourage Andy to call me if he would like this review taken down, as he does have record of my dealings with him, happy to give transaction history as well. My dealings with him are 27 months ago, in response to his 24 month no record history (seems convenient). To say the owner doesn’t deal with the day to day operations is ridiculous, he’s literally the guy who answered the phone and who I dropped my truck off with.
The following review is from me, an actual customer. Took in my Ford F-150 for a misfiring code, Andy was able to get me in and diagnose me vehicle very quickly which I was very appreciative of. He even offered me a rental vehicle if I did the full vehicle repair through him. My truck needed new heads so it was going to take a while. I gladly accepted and dropped off my truck for the repair soon afterwards
Here’s where it gets bad. Dropped off my vehicle where upon drop off promised to find me a vehicle in his fleet to rent, next day said they were completely booked out all summer all of a sudden and referred me to rent from somewhere else which was going to be expensive. Such a bummer but whatever, I moved on. Checked in on the repair a few times and they waited quite a while to even start on my truck, a week and a half or so. Then asked again and they said they took it somewhere else for some work, he had mentioned remanufacturing the heads so I wasn’t worried. Then needed something off my set of keys so went in person to retrieve them. I was then informed my truck was completely pawned off to a different shop for the repair… without warning. I then contact the new mechanics and even they were confused, they thought Andy was paying them for the work when Andy now wanted nothing to do with the truck. I then had to start over with the new mechanics increasing the repair time even more as they were much busier than Andy. Eventually once repair was done with new mechanics I found out Andy and his partner Drew broke off every plastic ignition boot plug in which I had replaced 5 out of 8 before Andy saw it, and head ZIPTIED the plugs back on. Tried contacting Andy and was ghosted day after day, his WIFE eventually talked to me and his partner Drew admitted to breaking them and ziptieing them. Drew the Wife and I agreed that they would pay for 8 new plugs and same day shipping so I could fix them myself as I had done before. When I show up for payment Drew tried arguing his way out of paying me for every single plug that he broke and the same day shipping, I told him his was insane for even asking me and he asked me not to name him in a review, well too bad.
Don’t deal with Andy, he’s non-communicative and shady, he takes advantage of those who know less about cars. He offered me $500 of free labor and refunded me the $120 diagnostic fee as a result of the whole debacle. I’m not going to use that $500. Sounds like he doesn’t offer those kinds of resolutions when you make a 1-star review so let’s see if he takes away mine.
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July 2024 by Paul Nehring
This place earns a star for getting my vehicle running, when the alternator failed on a busy holiday weekend. However, they promised to put in a new alternator, not a reman (remanufactured) one. I had this conversation with Andy a couple of times to ensure it would be a new one, and he said that they don't use remans because they are not reliable. But then they installed a reman into my vehicle anyway withouth telling me. When I arrived to pickup the vehicle, Christian, told me that it was a new alternator from Napa. I asked to see the invoice from Napa, and he couldn't find it. I requested that he get a copy of the invoice and send it to me. He did that a few days later, and sure enough it was a reman, not a new one--a cheap, poorly rated one from O'Reilly. Plus, they charged me far more for the part than it actually cost them.
Additionally, while they were doing the work, Andy called to say that it would take 4 hours of labor to do the install, because, he said, they would have to remove the water pump. I do most of my own work on my vehicle, but did not have the tools or time for this job, as I was working that weekend. I knew that this was not true and called him out on that. He then admitted that it was only the steering pully that needed to be removed--a pretty simple, quick, job if you have the right tools. At least they only charged me 2 hours of labor.
They had the car ready to go by late morning, but didn't bother to call me until just before closing. The car started squeeling from either the belt not being tensioned correctly, or the reman alternator, but they were closed on Sunday and I was out of town for the next 10 days. They did say they would fix the situation and install a new Toyota alternator for me--which I had to order--when I got back into town. Now they refuse to return my calls or text messages.
If you desperately need service in a pinch on a weekend, than I guess this may is your only option, but beware they will likely try to scam you, as well. Do your homework while you are waiting for you vehicle.
I have attached the invoices, from Car Smart, which is this company, and the invoice for the alternator from O'Reilly--by the way, they get the core charge of $40 back, when they return the original alternator (the core) to O'Reilly, so they charged me $289 for a $161 alternator. They will likely try to claim that they don't have a customer with my name, which they do on all other bad reviews. But the invoices don't lie.
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July 2024 by Jeremy Takacs
Don't know how to answer a phone so no point to them at all. I have called 8 times in 2 days, what's the point of a phone if u don't answer it
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July 2024 by June Santiago
This is a great place. The people who work here are very competent. The owner goes out of his way to try to get you back on the road and even gives you a loaner car if it would take too long to do the repairs. Great service cheapest place in Bozeman.
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June 2024 by Paula Vera La voz
Everything perfect, very good service ?
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June 2024 by Marisol chavez
The best Service, excelent.
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June 2024 by Madeline Arsola
This is not a scam or fake review. No I have not been a customer here, however I have friends and know a few others who have used this establishment & all of them are deeply unhappy. I feel I can still leave a review on their behalf. One friend of mine is being black mailed for leaving a 1 star review. The company said "take down your review or pay $400+ by the end of the day" for services that were not performed. If you don't want honest reviews then don't leave the option. Another friend of mine was ACTUALLY charged for services that were NEVER done! And got a vehicle back with a check engine light on when there wasn't one on when brought in & they refused service when they came back to get them to check the check engine light. Cars are expensive and getting them fixed is expensive. If you want it done right DO NOT GO HERE! They will not only over charge you, do the job wrong but also illegally black mail you after leaving them a 1 star review....
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June 2024 by Nick D'Angelo
Place is absolute trash. Can’t wrap my head around how he’s still in business.
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June 2024 by juan lopez cantu
This place over charges and did not do a good job left oil prints all over my hood
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June 2024 by Hailey Caduto
*BEWARE* the owner is mean, threatens, and blackmails people over real and honest GOOGLE REVIEWS!!! It happened to me.
He did no work to my car, ignored me, and lied to me for 4 days. I was told verbally in person and in written text I am free to go and take my car for *free* (so that’s what I did), NO CHARGE!! ZERO! NOTHING WAS CHARGED WHEN I DROVE AWAY WITH MY CAR!
You can see in mine and Andy’s conversation below how he said there will be *no charge* and then later changed his mind after I already had left his establishment free of charge by him and his employees. He is literally trying to blackmail me because I left a one star review and immediately after emailed me a fake invoice. YOU CANT BLACKMAIL PEOPLE ANDY! If you want to show collections or a judge our text messages they will tell you what you are doing is ILLEGAL!
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June 2024 by Nadia Garbaj
REAL HONEST EXPERIENCE
I cannot express just how terrible our experience with this place has been. They are an absolute disgrace to the industry and should not be allowed to operate. Not only did they fail to fix our vehicle properly, but they also continued to say they would fix it, “yep be ready tomorrow”. “Yeah we have it ready”. In fact did nothing to fix the problem.
If you try to leave a negative review to warn others about their shady practices, they will threaten you and attempt to intimidate you into removing it.
See other people saying the same thing.
This mechanic is clearly only interested in making a quick buck off unsuspecting customers and has no regard for providing quality service or honest work. I strongly advise anyone considering taking their vehicle here to run as far away as possible. You will only be met with incompetence, exploitation, and threats if you dare to speak up against their unethical behavior. This is hands down the worst mechanic I have ever encountered.
LOL AT THEM SAYING SPAM. NOT SPAM - just using an account they can’t blackmail. FahQ
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June 2024 by adam bentley
This place is trash. I had to tell them how to run a code and after a week and a half they called to tell me they didn’t know anything and then still charged me for the hours they spent googling.
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June 2024 by Edgar Santiago
The labor force seemed very excessive to me, since they work by the hour.
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June 2024 by Jennifer Mercer
Absolutely fabulous service from this team! They did a full inspection on a car before I purchased it and caught several issues. Very impressed with the level of detail and exceptional customer service. Will be back!
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June 2024 by Tech 49
NO NEED TO CALL AROUND! A++ Service. Call them now they were great! I was stuck in Montana and no one was available and everyone seemed overpriced l. Not these guys. These guys got me in Same Day, price was reasonable and they stayed until 10pm to get it done. Got me back on the road and gave me a car to use while mine was getting fixed. Best mechanic shop I've ever been too. They took pictures, showed me very clearly the problem, did not try to upsell me on things I didn't need, straight up crew. I would recommend these guys to everyone.
