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July 2024 by Debra Denton
Wow! I was lucky enough to have Chris as my service advisor. They made sure I had my car back to drive home that night. Thank you Debi D
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February 2024 by Robb B.
We have been considering getting a new truck for a few months and had been by the dealership and test drove a couple of different models but didn't quite find what we wanted at that time. Lyle was very personable and straight forward so we took his business card and went on our way. Another month went by and we decided to go by the dealership and see what they had. We found something we liked and decided to purchase. The process was good. Normally this is where 99% of the time the car buying process turns into nightmares we all have experienced or heard of. Surprisingly Lyle & Justin made the process smooth and straight forward. None of those "car salesman tactics or shenanigans" instead an honest sincere business transaction that ALL parties equally gained something of value from. Justin & Lyle regained us as a customer.
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October 2023 by Merwyn Nash
IF YOU ARE HERE TO FOR ADVICE AS TO GO WITH BILLION DODGE SERVICE BOZEMAN**DO NOT !!!**This has become very personal for us and our wish is to protect others from our COSTLY experience!! . Seems Billion Dodge Bozeman needs some accountability for poor service, communication and lack of ANY timeframe,. A month and still no fix for a 2010 DODGE RAM, ignition switch and heater zone actuator Most definitely the worst amount of communication possible, first coming in non-personal texting and although now being contacted personally, no timeframe given or apology of any kind for the fact we have been having to deal with not having our vehicle for a month.(AND COUNTING) It does us no good to respond here, however on the outside chance this could be forwarded to an individual who can compensate us for our personal hardships being without transportation and having to burden others because of Billion Bozeman's lack of care!!Never having felt strongly enough to badly review a product or service before, will be quite clear, Putting out as much effort as possible to protect anyone and all from the bad experience costs and difficulties BILLION DODGE BOZEMAN has created.ZERO STARS UNFORTUNATELY ARE NOT AN OPTION
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August 2023 by TJ Beasley, Paralegal
As many places as I’ve traveled I’ve never had this much trouble getting simple service done. I understand short-staffed but terrible management is on you. If you paid technicians what they are worth, you’d have good employees that STAY.
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June 2023 by Kameron Kranse
After returning home from a long flight our car was smoking profusely under the hood, not having the mental capacity to deal with it at the time, JC Billion told me smoke coming from the engine is due to a severe oil leak that has coated everything on the front of the engine. Would require a timing cover reseal-new valve cover gaskets-new alternator-new water pump-Parts and labor would be Approximately $4,200.Imagine my surprise less than a year later when after $4,000+ of work there is still a severe engine leak that has coated the front of the engine and causing smoke, after verifying my invoice it seems that they never replaced the valve cover gasket, or if they did, they managed to crack the valve cover in the process and cause an even bigger leak. I’m not sure how an oil leak warranted a new water pump either, and they gave the run around on simple questions.Simply put i would stay away from JCBillion for any vehicle work.
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May 2023 by Bart Goodman
Minor (relatively) "hiccup" with service/repair. Doug (service manager) got involved and personally made sure that everything was 100%5 stars for Doug, overall 4 stars from my perspective. I hope the "hiccup" can be a learning/training moment for the entire service team.
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April 2023 by LeAnn Bunn
Super disappointed in the quality service and good business practice of Billion. I took my car in and had to have a new computer put in the drivers console . They kept it for 2 weeks because they couldn't read the odometer and needed delivery of the part. My warranty covered it and I paid the deductible which is fine.Then, 2 days later, I am driving the car and it wont turn off. It said the car was not in park even though it clearly was in park. I immediately call the dealership and they said they would look at it. I figured it was a computer update and it was. They had to keep it again...for a week. A week later they said it was a computer update but wanted to charge $175 for a diagnosis fee. Seriously....out of my car for another week, a simple computer update and a charge of $175 to diagnosis something that takes 5 seconds!!! Especially since they just fixed the computer. He said it was a different module and is not allowed to update all of the updates. All to say, they have no business integrity to stand behind their work. The manager said he couldn't do it because it happens all the time and he would lose his job if they just didn't charge people. All the time might make you think they should reevaluate the extent of their work. My personal service care coordinator was obviously stuck in between and couldn't do anything besides what his boss said.Maybe he should lose his job! Taking advantage of people just because we don"t have the knowledge to know if he is throwing up smoke. It's hogwash. They know cars and the computers that come with them. It's their job to make sure it leaves with certainty of it working and their integrity. They should do it right or fix future problems reguardless.Just bad business practice. I would go to someone else with quality business ethics that stands behind their work....and the problem continues. I noticed that evening I have a yellow light constantly on on the driver's front only when the car is off. I called to see if they would cover their work and nope. Have to pay another $175 to diagnose and update! Ridiculous!
