-
January 2024 by Mandy Noonan
Update 2 months after my original review below: I just had to get my car towed and repaired by a different mechanic because the parts installed by B&B Auto fell apart.Original review:Trusting B&B Auto is the biggest mistake I’ve made in Montana. I called multiple times in vain, trying to get a diagnosis or quote. They never returned any of my messages. Five days in, they finally answered the phone and gave me a quote, but they later violated Montana law 23.19.02 by charging me beyond ten percent more than that quote without my consent. They broke my power steering line and blamed it on rust so they could charge me for it. I felt completely taken advantage of by this place. I finally got my car back three weeks later, filthy inside and out and with the tire pressure warning light on.
-
January 2024 by just a girl
this place is perfect if you don't mind them having your car for nearly a week (with no justification btw!) and you love having your many phone calls to them ignored used to be a reliable place, not sure what happened. very sad!
-
January 2024 by Douglas K.
Great place to do Business. I will not take my vehicles anywhere else. Very Honest, Knowledgeable, and Great Customer Service. Highly Recommend!
-
September 2023 by Fu Ck
Took my car in on a Monday called several times to try to figure out what was going on with my car and no one would call back. Got a quote Wednesday finally and I once again asked for a timeline of when it would be done and no one called me back to let me know. I called five times in three days and left messages each time and no one got back to me. I then get a phone call at 2 o’clock on a Friday afternoon about how they have the wrong part and then I won’t get my vehicle until the next Tuesday. Save yourself the trouble and go somewhere that has a better turnaround. Extreme lack of communication.
-
July 2023 by Boze Mahn
These guys have done well for me before, but all of a sudden they ‘can’t get my vehicle on their lift’. Meaning they just don’t want to work on it anymore. Good for them if they want to lie to returning customers because they are so busy.
-
April 2023 by Ezra Graham
Timely, knowledgeable, fantastic customer service. I would recommend this shop to anyoneService: Auto maintenance
-
April 2023 by Kevin S.
Bob and his team are AMAZING! We were in town on a Montana ski adventure when our 2007 Ford Expedition ceased starting leaving me and my son stranded at the Bridger Bowl parking lot. I had my vehicle towed on a Sunday night to another highly recommended shop in town to be evaluated on Monday morning. That shop told me they could squeeze me into their schedule in 2 Weeks! After digesting that I starting calling several other shops in Bozeman with similar responses. Then I called B & B and spoke directly to Bob the owner. Bob immediately empathized with our situation and told me he would do his best to move some stuff around in his schedule to evaluate our car as soon as he could. I had my car towed to B & B that Monday morning at about 10am. Bob and his son then diagnosed that our car had a bad Fuel Pump. This is a relatively big job on a Ford Expedition, the book calls for about 3.5 hours to get it done along with the Fuel Filter. After hearing that I started making plans to stay in Bozeman for a few more days. Much to my surprise, I got a call from Bob around 3pm that same day, and he promised to stay late with his son to get our car fixed and back on the road. I kid you not, I got a call at 7:30pm that same Monday night, and it was Bob while he was test driving my car to make sure that the new fuel pump and filter was working properly and that the Expedition was road worthy to get us back home to Idaho safely. Sure enough we got back to Boise the next day and the Expedition has ran flawlessly since. Bob and his team are super human. They are amazing mechanics and even better people. You will never find a better shop in Bozeman or a more honest and empathetic team to work with. Trust B & B!!
-
February 2023 by YouShouldKnow
I called for oil change appointment. They set the date for almost 2 weeks later. I dopped it off in the morning and didn't hear anything until closing time. I discovered drips under my car. I called and they said 'Reilly will have to call you back since he worked on it'. After waiting a week with no call back, I investigated it myself. After wiping the plastic shield off and hoping it was just residue from the oil change, I checked on it 2 days later and it was all wet again. I removed the shield and found the drain plug was not tightened properly-I could move it with my fingers. Since it is now over a month and still no call, I figured others should know my experience.Service: Oil change
-
January 2023 by Claire M.
Needed a car battery replaced ASAP for my 2011 audi. It was December 26th so a lot of places weren't open. Couldn't find anywhere that had the right battery and/or was able to install it the same morning, except B&B auto !! They had amazing service and were so nice and helpful. They were also very easy to get a hold of and super responsive. Overall A+ experience. And I've never felt that way about any auto shop before Highly recommend
-
September 2022 by Tea W.
Came into Bozeman from out of town and had some serious brake issues. B&B auto repair got me in immediately and had the problem fixed within two hours at a very fair and affordable price. The mechanic explained and showed me what the problem was which I appreciated also. Would highly recommend this repair shop.
-
August 2022 by Brad Carlson
Terrible.The place looks like a complete mess, and it is.The people seem to be nice, but that is the only good thing I can say.I waited a week for my appointment (A/C repair), which is fine. But 'appointment' implies something like "we have a block of time with a bay and mechanic blocked off for you". If that is not true, you communicate it.At the end of the first day (4:30pm) I called to ask the status (since no one had called me). I was told that they had no idea, but someone would _absolutely_ call me between 9-10am the next morning with answers.Nope. At 10:15 I started calling, and had multiple disconnects with no attempt from them to call me.After 11:00, (they had had the car for 27 hours) I finally got through. "Oh, we just started to look at it".NOT ok. If you are delayed, which happens, it takes 5 seconds to dial a number. You tell the customer what is going on. You don't lie.No organization, no communication, and no repairs. I took my car elsewhere, and I think I'm lucky I did.Service: A/C installation & repair
-
August 2022 by Maddy Fahrney
Oooof. These guys wrecked my truck, I’ll never take it them again and I’ll never reccomend these guys. Bring your domestic vehicle in sure, don’t bring foreign cars. They took forever when they received my truck back for a ball joint they replaced a week before failed. That doesn’t happen. You replace your ball joints so they don’t fail. Continued to claim it wasn’t there fault and said it must have been a shoddy part, said they contacted the part manufacturer and he would contact me immediately. Never heard from any part manufacturer and they took three weeks to repair my truck that was very much messed up from that part failing just after I had gotten it back from them. I don’t know, seemed to get the run around and then when I got it back the cv shaft looked like it had not been replaced and oil had spewed everywhere. The guys were nice enough I had to talk too but it was a sketchy situation all around
-
April 2022 by April Diamond Hope-Barnett
B&B did a great job on my 2010 Nissan Murano.I brought my vehicle into them, because it died, without any warning, and had rather confusing symptoms.After some testing & diagnostic work, they narrowed it down to needing a new alternator.They originally installed a refurbished alternator, to help try to keep the cost down.However, upon receiving my vehicle back within a few days, it died within a few hours. Which was very frustrating and confusing.Upon calling B&B, they sent their crew out, to me in the parking lot where it had died.They towed it back to their shop and proceeded to work on it. Only to discover that the refurbished alternator that they had been sold, was also shot.To make it right,They took my car back in for a few more days, and with no extra cost, to me for the second round of labor to again replace the alternator (with a new one, this time) they were able to get my vehicle repaired and back to happy & running well, within a few days!It was hard being without a vehicle for that extended period of time, but I SUPER appreciate the time & attention that was put into making sure my car was repaired fully and safe to drive!Also, KATE, at the front desk is a DOLL, to work with!!!She is kind, and very communicative!These guys are great!Highly recommend!Services: Oil change
-
January 2022 by Jacob Hollander
These guys deserve your business! I am from out of town and had a short laundry list of trouble caused by winter weather. These guys were professional, quick, and honest. They finished faster than they thought, and instead of going with the original quote they lowered the cost when I wouldn’t have noticed the difference. They also gave me a lot of solid advice! Also each time I came in I noticed that some very salty looking mechanics were taking their cars or their family members cars here to get repairs done! Best mechanic experience I have ever had. Wish these guys were near my hometown. These are good, honest people and will make sure to take care of you!Be aware though that they don’t typically work on diesels. But since all I needed were rotors, brakes, and a couple of parts they were willing to work on it.All in all I could not be more impressed. I wish they were closer to my hometown.Services: A/C installation & repair
-
October 2021 by Bryan Sinclair
Called one day for a quote.. wasnt a bad quote so I wanted to give them the business but I called back to schedule an appointment was told they are 2 weeks out.. I said that was fine I would schedule 2 weeks out.. then I was told to call back and talk to Bob and tried 3 times to reach him but was "he should be back in an hour" everytime... decided to go with a higher quote from a shop that actually wants my business... will never try B&B auto again.
