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September 2024 by Amanda Kautzer
I brought my car in to fix a serpentine belt and some leaks. Even though I was on the schedule, they didn’t even look at it that day. I called back for updates multiple times the next day and was pushed off and promised an update. By end of business on the third day when I hadn’t gotten an update, I went to go pick up my car to find out they had broken the starter.
I get that I have an old car, and things happen. Had they called immediately and told me, I would understand. Instead I showed up with the intention of taking my car elsewhere after three days of poor communication to find out it won’t start. At that point I clearly and directly asked for a written quote to fix the starter and the original repair and explicitly said I wanted to see the quote before anything else was done because I’m considering selling the car.
The next morning I call to ask about the quote, again, and they said they’d get it to me. Next communication I get is that they fixed the starter (that wasn’t broken when I dropped it off) and that I never authorized and explicitly asked them not to fix until I OK-ed it.
When I finally went in to pick up my car, they claimed they didn’t know I wanted a quote and changed stories in the 10 minutes I was standing there.
I feel extremely ripped off, and will not trust them with another repair again.
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August 2024 by William Noyes
excellent auto shop
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May 2024 by Don Mutert
I have always had great service from these guys. I had my starter on my truck go out on a Friday morning. I called all over town & everyone was about a month out. I got a hold of these guys and they told me if I could get my truck in an hour before they closed they could have it up and running at their closing time....and they did! I had my truck back and ready to go for the weekend. Fast & reliable. Highly recommended.
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May 2024 by Caleb Daniels
Bob and his team were amazing. He was honest, kind, and super helpful! If I lived in the area I would use him for all of my vehicle needs.
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April 2024 by Sophie Kolb
B&B auto is incredibly unreliable. They never answer their phones, especially when they have your vehicle. Vehicles are also never fixed within the time frame given. My fiancé’s truck was there for over a month without them repairing it. Finally they “found a fix” and the truck still had the same issue within 24 hours, they “fixed it again” and same results. Now after spending all that money and time the truck has to be fixed by a different mechanic. Honestly, not even worth the one star rating.
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January 2024 by Mandy Noonan
Update 2 months after my original review below: I just had to get my car towed and repaired by a different mechanic because the parts installed by B&B Auto fell apart.Original review:Trusting B&B Auto is the biggest mistake I’ve made in Montana. I called multiple times in vain, trying to get a diagnosis or quote. They never returned any of my messages. Five days in, they finally answered the phone and gave me a quote, but they later violated Montana law 23.19.02 by charging me beyond ten percent more than that quote without my consent. They broke my power steering line and blamed it on rust so they could charge me for it. I felt completely taken advantage of by this place. I finally got my car back three weeks later, filthy inside and out and with the tire pressure warning light on.
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January 2024 by just a girl
this place is perfect if you don't mind them having your car for nearly a week (with no justification btw!) and you love having your many phone calls to them ignored used to be a reliable place, not sure what happened. very sad!
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January 2024 by Douglas K.
Great place to do Business. I will not take my vehicles anywhere else. Very Honest, Knowledgeable, and Great Customer Service. Highly Recommend!
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October 2023 by Justin Kristjanson
Did what I needed done at the price I was quoted.
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September 2023 by Fu Ck
Took my car in on a Monday called several times to try to figure out what was going on with my car and no one would call back. Got a quote Wednesday finally and I once again asked for a timeline of when it would be done and no one called me back to let me know. I called five times in three days and left messages each time and no one got back to me. I then get a phone call at 2 o’clock on a Friday afternoon about how they have the wrong part and then I won’t get my vehicle until the next Tuesday. Save yourself the trouble and go somewhere that has a better turnaround. Extreme lack of communication.
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July 2023 by Boze Mahn
These guys have done well for me before, but all of a sudden they ‘can’t get my vehicle on their lift’. Meaning they just don’t want to work on it anymore. Good for them if they want to lie to returning customers because they are so busy.
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April 2023 by Ezra Graham
Timely, knowledgeable, fantastic customer service. I would recommend this shop to anyoneService: Auto maintenance
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April 2023 by Kevin S.
Bob and his team are AMAZING! We were in town on a Montana ski adventure when our 2007 Ford Expedition ceased starting leaving me and my son stranded at the Bridger Bowl parking lot. I had my vehicle towed on a Sunday night to another highly recommended shop in town to be evaluated on Monday morning. That shop told me they could squeeze me into their schedule in 2 Weeks! After digesting that I starting calling several other shops in Bozeman with similar responses. Then I called B & B and spoke directly to Bob the owner. Bob immediately empathized with our situation and told me he would do his best to move some stuff around in his schedule to evaluate our car as soon as he could. I had my car towed to B & B that Monday morning at about 10am. Bob and his son then diagnosed that our car had a bad Fuel Pump. This is a relatively big job on a Ford Expedition, the book calls for about 3.5 hours to get it done along with the Fuel Filter. After hearing that I started making plans to stay in Bozeman for a few more days. Much to my surprise, I got a call from Bob around 3pm that same day, and he promised to stay late with his son to get our car fixed and back on the road. I kid you not, I got a call at 7:30pm that same Monday night, and it was Bob while he was test driving my car to make sure that the new fuel pump and filter was working properly and that the Expedition was road worthy to get us back home to Idaho safely. Sure enough we got back to Boise the next day and the Expedition has ran flawlessly since. Bob and his team are super human. They are amazing mechanics and even better people. You will never find a better shop in Bozeman or a more honest and empathetic team to work with. Trust B & B!!
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February 2023 by YouShouldKnow
I called for oil change appointment. They set the date for almost 2 weeks later. I dopped it off in the morning and didn't hear anything until closing time. I discovered drips under my car. I called and they said 'Reilly will have to call you back since he worked on it'. After waiting a week with no call back, I investigated it myself. After wiping the plastic shield off and hoping it was just residue from the oil change, I checked on it 2 days later and it was all wet again. I removed the shield and found the drain plug was not tightened properly-I could move it with my fingers. Since it is now over a month and still no call, I figured others should know my experience.Service: Oil change
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January 2023 by Claire M.
Needed a car battery replaced ASAP for my 2011 audi. It was December 26th so a lot of places weren't open. Couldn't find anywhere that had the right battery and/or was able to install it the same morning, except B&B auto !! They had amazing service and were so nice and helpful. They were also very easy to get a hold of and super responsive. Overall A+ experience. And I've never felt that way about any auto shop before Highly recommend
