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December 2022 by Maggie M
If I could leave zero stars I would.Do not EVER rent from these folks. EVER.We rented a Jeep Renegade for our trip to Gardiner.In the middle of the blizzard on I-90 the vehicle completely powered off WHILE DRIVING and we were almost hit by a semi.Also the high beams AND general headlights were pointed so high they completely miss the road and we almost hit multiple animals at night because we couldn't see.Not to mention the vehicle smelled like marijuana when we picked it up.Completely unsafe and unacceptable. These people have no business renting vehicles.
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December 2022 by Nick Garvin
Dhiren did a great job!
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December 2020 by Tanya Wendling
Got a car from this company since I wasn't paying enough attention when renting from rental cars.com. It was very far from the airport but otherwise seemed ok: at least I was allowed to return it to the airport directly. However, the guy took me around the car to look at damages but never mentioned that they expected the car to be returned as CLEAN as it was at pickup--and after driving back and forth on a 10-mile dirt road in the West Boulder Valley, it certainly got dirty on the outside. NOTHING that hadn't happened several times a year for the past 20 years visiting my cabin outside of Livingston in all of my other rental cars--and nothing that a $10 car wash wouldn't take care of. ACE charged $75 for cleaning and the manager had the audacity to attempt a mansplaining lecture on "personal responsibility" which I unfortunately didn't have the 20 minutes required to appreciate. Clearly this company needs to update its policy or make a MUCH bigger effort to take personal responsibility for communicating it.Here's standard car rental policy from a 16-yr industry veteran:"The only situations a rental company might assess a cleaning fee would be for severe interior cleaning requiring a significant amount of downtime to address. This would be things like:excessive pet hair that’s gotten woven into the upholsterysmoke odors in non-smoking carsfish odors"
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December 2020 by Mark Strunk
Great follow-up by: email, phone and text message. Car was waiting when we got off the plane and I received both a voice message as well as a text message telling me where to meet. Great customer service!
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December 2020 by Paula Schue
Such amazing and friendly service!! From the booking to the drop off the staff was so helpful and made the whole experience convenient and easy!!! Will definitely rent from them again!!
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December 2020 by Christian Beck
Super friendly and helpful staff. Price is right for offsite rental.
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December 2020 by Ray Ray
Great quick service
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December 2019 by miranda chesser
Rented a car from Bozeman, Montana airport:Confusing & pulled over by Police due to car tag on rental car#1) On our paperwork for 'location' it had ACE, the address and "Shuttle service". After our flight landed at the airport we went to the car rental area and saw nothing about ACE Car rentals. We asked at another car rental counter and they informed us we had to call them. No phone number was listed on our paperwork. So after Googling the phone number, going through the national toll-free number we were then transferred to the local rental location. Another confusing/ unassuming factor was the local car rental name was Journey Rent-A-Car, which was NOT stated anywhere on my paperwork. I was beginning to wonder what we were getting ourselves into.An employee (Tom) answered, told us he'd be there in ~15 minutes to pick us up in the vehicle that would be ours and gave us the description of it, and where to meet him, which was all good. I would recommend the company 1) include the local phone number and the company's name (Journey) on renters paperwork they receive so they have all the info in one place and 2) have signage at the airport RE: ACE Rent A Car with their local phone number.#2) The vehicle state license plate was a paper/ temporary plate, which is fine however the plate was wrapped in 4 layers of plastic wrap, with condensation between the layers and only able to make out the wet paper tag when pressing out all the condensation, until it became hot and illegible again. While doing the walk-around the vehicle I specifically asked if the tag was acceptable since in our home state it certainly would NOT be!!! Tom assured me it was and "had never been a problem before".During the time we had the rental vehicle we were pulled over by a Police Officer for the vehicle tag not being visible. Fortunately the Officer didn't give us a ticket, however it wasted 45 minutes of our time while they ran my drivers license and the rental vehicle tag and registration. I was NOT happy especially since I addressed it specifically with Tom!! After this I inform Taylor: a Bozeman, MT ACE staff of this issue, he apologized and said "we have the permanent tags here and will put them on". That did nothing for me! I would recommend sticking with a larger company who hopefully would be more organized as well as follow state vehicle license plate laws.#3) After parking the vehicle in the airport parking lot and calling them to inform them where it was, as the printed directions said and as we were told to do. We then received 3 more phone calls from 2 separate Bozeman ACE employees, 1 being Taylor asking us where we parked the car. Obvious poor communication within the company.
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December 2019 by Robert Schmidt
Tom was there at the airport waiting for us in the car we were renting. At their office he was very efficient and accommodating. I would definitely rent from them again.
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December 2016 by Richard Slone
I rented a great Hyundai Elantra from these guys and the experience was nothing short of fantastic. They picked me up at the Bozeman Airport on time, were very available to answer questions over the phone with NO WAITING OR CALL TRANSFERS!! They were wonderful, professional, friendly and courteous people. They were also considerable less $$ than the usual rent-a-car businesses. I highly recommend them with absolutely no reservations.
