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March 2024 by Adam H.
Could not be happier with customer service provided by Chandler and Jen from the services department! While in a blizzard (not the DQ type) I had my driver side mirror taken off I n a fender bender while coming to Billings for a wrestling tournament. Without hesitation, Chandler was all over it and had us road ready within an hour. Thank you very much, you turned a big problem Into an easy fix!
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November 2023 by Robert Pasma
Great transaction and would buy from this seller again
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July 2023 by John J.
a REAL CLOWN SHOW, 'Rebecca' was pleasant enough. $46,000 MSRP, not in stock asked for 2 grand off, a very ill dressed ' manager ' showed up and was as silly as they come.... $500.00 off LMAO... we walked AVOID THIS PLACE AT ALL COSTS, go to a bigger city, Billings, Montana is a mine field for buying any new car!
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July 2023 by John N.
a REAL CLOWN SHOW, 'Rebecca' was pleasant enough. $46,000 MSRP, not in stock asked for 2 grand off, a very ill dressed ' manager ' showed up and was as silly as they come.... $500.00 off LMAO... we walked AVOID THIS PLACE AT ALL COSTS, go to a bigger city, Billings, Montana is a mine field for buying any new car!
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June 2023 by Jensen W.
If I could give 0 stars I would. Absolutely horrible people to work with. I bought a car from then a week ago. 30 minutes after pulling off the lot my upper radiator hose blew. So I called the sales rep and told her to come pick me up as I was stranded on the side of the interstate. Her and the manager showed up and had my car towed back to the shop. Fixed the hose and I had my car back within 2 days. Over the weekend I tried going out of town, and guess what? The car overheated and I was once again, stranded on the side of the road until it cooled down. I called the dealership and was told over the phone by the manager, that he's already put too much money into the car and he sold it to me for "quite a bit less" that retail value, so if he deemed the repair too expensive, he was going to unwind the deal and leave me with no vehicle. Husband and I thought we fixed it by letting all the built up air out of the radiator, here we are a week later, and still having issues with the car overheating. Contacted the sales rep and she very rudely said "I've seen y'all driving all over town". If she knew anything she would know that we were going to the parts store to buy coolant. She then told me I would need to call and talk to the manager. So I called corporate instead. Rimrock Subaru is a JOKE for a dealership, and the people who work there only care about themselves and a paycheck. Pretty sad.
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June 2023 by Michael S.
Over the years, I have had several less than satifying interactions with Rimrock Auto mechanic shop. I have tried to avoid the business due to past experiences. Unfortunately, a catastrophic engine failure required a late night tow and out of desperation, Rimrock Subaru was selected. The service writer, Jesse proved to be very difficult to deal with. The hustle at the outset to agree to high dollar work was intense. The options for the repair and the cost was a moving target. Once the work was done, what I was told at the outset was different from what was done. When questioned about the disparity, Jesse was remarkably confrontational, argumentative, disrespectful, condescending, mean spirited, inconsistent with what he said prior to agreeing to the work and remarkably unbecoming of Rimrock Subaru. Jesse was entirely incapable of accepting the possiblity that he misrepresented important facts, rather repeatedly stating, "I'm not wrong." He repeatedly stated relative to my impressions of what we had agreed to, "that doesn't even make any sense." Jesse does not respect the customers of Rimrock Subaru. I am unsure if Jesse's lack of respect of Rimrock Subaru customers reflects the overall cuture of the business. I would advise at a minimum that all aspects of the proposed work be memoralized in writing before agreeing to having it done. I will avoid the business in the future. Multiple poor reviews suggest that Rimrock Subaru has serious underlying problems with customer service. No doubt the success of the business could be improved if they valued their customers.
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May 2023 by Peter D.
We buy several SUV's and trucks on a yearly basis, which means we can compare dealerships. My wife and son wanted a Subaru. Since Rimrock Subaru in Billings is the closed Subaru dealer located at 2.5 hours driving from where we live, I tried to work with this dealership two weeks ahead of time to make sure everything was prepared correctly in terms of paperwork and credit applications not to lose time. This proved to be a nightmare, and I should have cancelled the deal at that point. During the two weeks sales people left and the people I dealt with kept changing. I had to keep explaining my story over and over, asking every time to confirm to make sure. I called ahead of time prior to taking the long drive to make sure everything was planned. Arriving at the dealership after all this, to our surprise nobody was aware of us even picking up the vehicle. The car was not prepared, and although I mailed in the credit application twice, I had to fill it out again with a bunch of additional hassle. And of course interest rates changed, etc. despite sending in my information ahead of time asking for confirmations, One of the employees overhearing what was going on, came to me and shared that many customers faced similar experiences, apologizing for the bad service, which seemed to be the way they do business. I will spare you more details, but as I became visibly very frustrated being stuck in this dealership for hours, I asked to speak to the owners. At that point somebody came up to me and made it clear to me I was being difficult and they did not want to sell the car anymore. Adding they did not want another bad review. Here I was. I started to read reviews of others. I should have started by doing just that. We own and operate our own business, and I never write negative reviews, rather explain what is wrong to the people involved, which I did. But this experience was pretty epic.
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May 2023 by Katherine H.
Terrible with the financing department. Highly recommend getting a loan from elsewhere if you buy a car from here. Or try another Subaru dealer. Be warned they may spring a $700 fee for processing paperwork, as well. Would give the Billings Subaru a negative rating if I could.
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December 2022 by Michael H.
Watch your paperwork!!!! They have messed up on each piece of paper they have given me from wrong interest rates, wrong down payment, wrong mileage. Be careful!! Honestly wouldn't recommend this to anyone, won't be getting anymore business from me or my family. Watch your paperwork intensely, Alex is sloppy with his paperwork and rude to customers. I regret coming to this location and I certainly regret giving them my business.
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October 2022 by Dallas R.
HORRIBLE business ethics. Called about a car posted for sale online, talked with Jesse in person and was able to look at & sit in car. I was refused the ability to drive or purchase the car (with cash in hand) until it was ran through the mechanic and detailed. Jesse promised I would be called as soon as it was available. I called to check on car after no call all day and was told it was sold. I was never even given the opportunity to purchase due to their poor communication, lack of respect for the time I already invested and the sales team looking for a quick sale no matter the client. Chris tried to back peddle and stated it was never for sale until it was detailed and pulled on lot. When it was, coincidental, people on site wanted to purchase so it was sold. Yet it was posted "for sale" online 4 days prior. No apology and was hung up on after expressing my extreme disappointment in their business practices.
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July 2022 by Logan B.
I ordered a part from the service department and never received it. They fudged shipping information and kept my money. Crooked as they come. Don't do business here.
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April 2022 by Gary J.
We purchased a new 2022 Subaru Outback in June 2021 and could not be happier. The level of service that Jesse provided was outstanding. We handled everything over the phone and email, walked in and were treated like we had been life long customers. The car arrived on the date Rimrock Subaru promised and Jesse took the time to make sure the car was perfectly detailed. Fair price along with a quality car and superior service made me a life time customer to Rimrock Subaru and Jesse.
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January 2022 by Mark C.
We decided to build and buy a Forrester back around Sept. of 21. I wanted a 2021 model but later found out by the manager that they were only building the 2022 models. The dealer we initially started with took our information and took our credit card number for the $500 to put against the car in case we didn't follow through when the car was built and delivered. We were getting a loan with USAA so we asked what the total amount for the car was and received that price. We asked numerous times before we sent in the price to USAA that this would be the final cost and they assured us it was. It was about a week before Christmas and we noticed our car was sitting on the lot so my wife called a few days later asking why we weren't notified. They said they didn't have the stock number yet and would let us know. They called and said we could get it on Christmas eve so in we went. We went in to finalize and ended up with a different dealer. He then told us the price went up $500 from the amount we were told. This happened 15 minutes before we showed up to get the car. They said it was because they were going off of the 2021 price and not the 2022. We were livid because I was told a few months earlier from the manager that they were not selling the 2021 models anymore. This same manager was called in and I asked if we were going to get it for the price we were initially told. Nope, under any circumstances were they going to eat the cost of the $500. I find it funny that the difference between a 2021 and 2022 model was only $500. I told them we weren't going through with the deal since they reneged and walked out. The manager told my wife before she left that they would not sell a car to somebody who was "Pissed off." They also told her that they were not making any money on this car so we were free to opt out of the car deal. We ended up going to Honda and picked up a 2022 CRV. We had the best sales experience with Honda and will never look at Rimrock Subaru again.
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August 2021 by Leah Woodard
Great job! Fast and easy just like I like it.
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June 2021 by DoItRight _.
I own a Subaru Outback, and occasionally get my oil changed at a dealer, mostly so that the can update any computer components and check for warranty work. In November of 2020 I did just that, at Rimrock Subaru. While the price was okay (somewhat high, but normal for a dealer), it wasn't until 6000 miles later, when my oil needed changing again that I found something that I have never seen (in 50 years of auto ownership). The mechanic only needed to touch three things: the filter, the drain plug and the filler cap. Each of those three things was tightened down so much that I couldn't believe it. I needed to use a cheater pipe on the wrench to get the drain plug off, I needed a wrench to remove the filler cap and I actually punctured the oil filter (with an oil filter removal wrench) getting it off. Either this guy was a gorilla on caffeine, or he was trying to intentionally piss someone off. Either way, I am not amused. And considering the damage that could have been done if the plug threads became stripped, I will certainly not be returning for any work to be done on my car.