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July 2023 by Edwin Clark
Love Rimrock credit union!!!!
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June 2023 by Hollie Sulser
I'm not one to leave reviews whether good or bad. However, Rimrock Credit Union has repeatedly been disappointing and frustrating. I don't recommend.
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February 2023 by Tristan Alexander
Horrible experience with In the loan department
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September 2022 by E Richardson
AVOID AT ALL COSTS.I hate leaving bad reviews, but I would avoid Rimrock credit union like the plague. I sent an email over a week ago inquiring about a promotional interest rate. Never heard back. Regardless over a week ago I filled out an online loan application. Both on the application page, and on the contact us page, it states you will hear back from a banker within 1 business day. I called and left messages to have a loan officer call me back and have never received a call, or email. However they still pulled my credit. REALLY? I don’t understand how this is even legal, much less decent or the right thing to do. TO THIS DAY I HAVE NEVER BEEN CONTACTED BY ANYONE?!?!How is this even possible that an institution could be this bad? My only other dealings here have been when I have sold a car to someone who was getting a loan there, and I had the worst customer service from a lady who had paper files stacked to the roof in her office. She basically scolded me and made me feel terrible I didn’t understand the process. Quite unprofessional to have customer files laying all over the place in this day and age of digital scanning and documentation. How is it safe you just have customer files laying everywhere for anyone to grab at anytime?I really wanted to give them a chance, but the low interest rate really isn’t worth it. Take your time and shop other credit unions like Altana and Valley Federal where they treat you like a customer, not like a problem.Hopefully management sees this and contacts me directly to discuss further, however they haven’t responded to any google review. There is no contact information or even a listing of who a manager would be. Lots of problems and lack of oversight going on here. YOU CAN DO BETTER! MUCH BETTER!!!! HECK hire me and I will turn loans over all day. Why offer something you can’t deliver on?
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March 2022 by Jeffry Sprock
This Credit union is completely incompetent. Do not use this institution. I can't deposit checks. Last month they switched their web company and it was a complete disaster. I lost all of payment and deposit history. When I tried to get a cashier check so we could take our money out of the bank they refused to do it. This is supposed to be the credit union for city employees. As a city employee I feel completely disrespected by this institution.
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November 2021 by Kristie Rath Cole
Amazing, Awesome people
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November 2021 by Kimber Plans
I've been with them for years. always always received top notch service.
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July 2021 by Logan Kristjanson
Their customer service is one of the best I have ever seen
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June 2020 by Aldo Rowe
Friendly place to get your banking done.
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April 2020 by Ben B
Have banked there for 20+ years. Always amazingly friendly staff. They remember everyone's name, which alone amazes me.
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April 2020 by Bryan Torno
Always friendly and professional
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January 2020 by Nancy Sittner
Everyone is so friendly and helpful. I’ve been banking with them for over 30 years.
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January 2020 by Tracy Bongiani Deis
Great service and quality. Easy to work with
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January 2020 by willeen brese
Staff have been very friendly & professional!
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October 2019 by Julia Ruddock
At Rimrock Credit Union, the person comes first!
